Boarding and crew were great! Most of the TVs did not work.
Boarding started on time but took forever to complete boarding and load luggage delaying the flight by more than an hour. Canon is freezing cold and on requesting to turn it down, flight attendants tried to make fun saying that “I know it’s cold, AC is on” but did nothing. In noticed lot of people were complaining about the temperature but canon crew didn’t care.
United cancelled it due to weather, yet kayak keeps sending me updates about it.
Pros: "The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight."
Cons: "Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding."
Pros: "seats were comfortable"
Cons: "when the flight attendant spoke it was super loud we had to plug our ears and pressure in airplane was bad"
Pros: "The Free glass of wine was a very nice surprise."
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Cons: "Too long of a line to get in the air and a bit long to get to gate"
Cons: "United crew told me the crew at the connecting Airport would wait since my initial flight was delayed. They did not and did not care that I would be over 12 hours late to my destination without any retribution. They don't even allow carry on for the non International leg of the flight. What's the point??"
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "boarding and landing excellent time."
Cons: "Flight delayed in Chicago with no one at gate ro provide any information on when flight would actually leave. Plane was scheduled to leave at 8:40pm and finally left at 12:43 am. Will never fly United through Chicago again."
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "On time"
Cons: "Not comfortable"
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "Fantastic service. Much obliged for everything"
Pros: "Timelines of the flight. Very smooth flight"
Cons: "Lack of good audio selections. I was rather disappointed with the tracks selections."
Cons: "Flight was delayed over and over. They then changed the gate at the last minute."
Pros: "slightly more leg room than a domestic flight"
Cons: "pasta dish was cold and didn't taste too good, video was not working properly (color display issue)"
Cons: "My flight to San Francisco was 3 hrs delayed and I missed the wedding ceremony that I flew down to attend. The return flight was also 2 hrs delayed."
Cons: "The flight had delayed for 3 hours, terrible airplane, worst captain ever, I have never had such a bad flight before"
Cons: "No food no entertainment"
Cons: "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."
Cons: "The personal entertainment was not working."
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "This flight was not full at all BUT the staff wouldn't let anyone move up to the empty rows. Rows 22 and above were EMPTY while rows 23 and behind were 3 to a seat... they stated the empty rows were "premium seating" and required an extra fee!! BUT THEY WERE EMPTY"
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Cons: "horrible service representative in newark."
Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "better seats than in the past"
Cons: "flight attendants fighting with a passenger"
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Cons: "not enough leg room nothing to eat they changed for anything extra"
Pros: "I'm home safe"
Cons: "The delay"
Pros: "Crew was pleasant."
Cons: "We were asked to pay attention to the safety demonstration, yet I could not see it because the flight attendant was standing so far ahead up the aisle that even if I leaned out, I could not see her. I also don't understand why United boards from front to rear. It's illogical and time consuming."
Pros: "Getting off the plane."
Cons: "They lost my bag Cramped flight First pilot didn't know how to land a plane Oh and the flight was delayed by 3 hours so we almost missed our connection flight."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "The pilot and cabin crew"
Cons: "We boarded the plane on time then were delayed by 1 hour and parked on the Tarmac to wait for air traffic control to give us clearance to take off from Las Vegas to Los Angles, knowing that the LAX airspace was busy, it would of been wiser to of kept us waiting in the terminal, rather than in the plane with no facilities, drinks, and limited air conditioning in 90 degree heat."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Pros: "Trip was on time and a good experience overall."
Cons: "No Coffee"