Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Vermont
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Scores according to KAYAK customer reviews
Cons: "Good trip"
Pros: "Crew was very nice and plane was clean."
Cons: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Pros: "Crew was good"
Cons: "Less gate changes"
Cons: "The crew, could have paid attention to their guest. It was terrible, this flight reminds me how much I enjoy flying Southwest, instead of American Airlines. The only reason that I flew this airline, was because It was free with Points"
Cons: "Honoring their flight schedules....I had two cancellations back to back trying to get to Montgomery, AL. I finally canceled my American flight and flew with Delta. Delta delivered flawlessly."
Cons: "Full flight, but exceeded expectations"
Pros: "In flight entertainment. Seats had leg room and I was seated beside my spouse."
Cons: "The flight being on time."
Pros: "Nice comfortable plane"
Cons: "Takes to long to get off the ground but that really can’t be avoided... still left and arrived at destination on time"
Cons: "Extra food."
Pros: "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
Cons: "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
Pros: "Customer service"
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Plane was on time, good service, main cabin extra is nice with my knees"
Cons: "No problems"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"
Cons: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."
Pros: "The lady at the counter before we boarded switched our seats for us so our tickets could be together."
Cons: "The seats we had were exit seats right next to the bathroom and it was a night time flight. So 8 hours overnight of constant commotion and people walking by. The flight attendants were blatantly rude and would sit right in front of us and openly talk badly about the passengers. One of the flight attendants walked by and literally just grabbed my drink out of my hand and took it. There was only one flight attendant who was actually pleasant and polite to everyone and her name was Kate. The other flight attendants were just rude and abrasive to everyone and basically would mock people who did not speak English as their primary language. We were both treated okay but I was truly appalled with the way they spoke to some of the other passengers."
Cons: "Changing terminals atleast 4 times"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "pleasant crew"
Cons: "CRJ900 is a small plane. no WiFi"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Cons: "A hot breakfast would have been nice."
Cons: "Unbelievably poor customer support. They accidentally canceled my flight and when I tried to retrieve my seat back, the lady was taking it as somebody else problem... If the AA was the one made an error of canceling my seat, I wished they would show at least an attitude of taking responsibility to fix the problem."
Pros: "Leave and arrive on time"
Pros: "Everything was superb! I couldn't believe i was in coach. I travel every year overseas and usually use a different airline, this year i used British air/AA and i will ONLY fly with them again. Everyone was helpful. Plane was clean. Bathrooms stayed mostly clean. Food was pretty good. There was an open row and the attendant offered it to me and my 9 y/o daughter"
Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "They run out of food in Business Class. Service was the same as in coach."
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Cons: "Will never fly American again"
Pros: "Wonderful flight"
Pros: "Quiet. Overnight."
Cons: "no meal, no internet."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Flight on time"
Pros: "Delta is better"
Pros: "Terrible porque no pude viajar ayer"
Cons: "I would not change a thing the flight was wonderful and the stewardess Virginia great"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Pros: "Quick and efficient flight and service"
Cons: "Delays in departing and arriving at Reagan National due to conflicts with runways or planes still in designated areas."
Pros: "Nothing at all."
Cons: "Sat for 45 minutes on the runway in 100- degree heat. Death."
Cons: "Delays are always bad point"
Pros: "The plane left late but made up the time, The crew was one of the best I've had recently -- very attentive and friendly."
Pros: "Everything was very smooth-uneventful"
Airlines flying from Springfield to Vermont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Vermont
Masks required on board, masks provided on flights from Springfield to Vermont
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Vermont
Testing for antibodies, testing for symptoms for flights from Springfield to Vermont
Waiving of change fees. Search flexible flights from Springfield to Vermont