Cons: "Everything was great. Westjet is so much better than Air Canada!"
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Pros: "West Jet staff and crew are always great."
Cons: "My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for."
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Cons: "Updated screens for movies..."
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Cons: "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Pros: "Boarding was easy and organized. The airport functions really well and the staff is very pleasant"
Cons: "Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies"
Pros: "Seat okay. I have long legs so not enough leg room for me."
Cons: "No complaints"
Cons: "The flight was delayed"
Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "The staff on board made us completely forget we just experienced a terrible 6 hour experience in the hands of westjet from punta cana. The airport staff and security were efficient and all friendly. Helped us every step of the way. But again, a big thank you to the 4 flight attendants on the ws 254 to Halifax. Made our crappy day much better simply by being a friendly and happy face."
Cons: "Didnt like having to connect but understand that was to my own booking."
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "The legroom in economy was good. The staff were very pleasant and they even tried to comfort/distract a crying toddler."
Cons: "The flight was delayed for 2 1/2 hours which meant that it didn't arrive in Toronto until 2:40am, this made it difficult for being picked up. I wasn't aware that this was a basic ticket (I bought it through 3rd party website) which meant that I couldn't prebook my seat. After checkin online and paying for the seat it also meant that the seat couldn't be changed even though there were several available seats. There were no entertainment centres at each seat which was also a real surprise. I didn't have the Westjet app therefore I couldn't have access to the movies as I didn't want to have to pay for internet."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Pros: "Horrible check in"
Cons: "Rude staff"
Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "Care by crew"
Cons: "Premium seat a disappointment for the money $120 Awful food cold and spongy sandwich"
Pros: "We upgraded our return flight to Plus. The extra space is great."
Cons: "Compared to our flight in, this was lacking a bit. We were only offered beverages one time, the flight attendants didn’t come to clear our waste. They were just sitting at the front in their seats and one was playing sudoku through a lot of the flight. If we hadn’t had such a great experience on the flight in, we may not have noticed the difference but this time it was noticably less attentive."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Lots of leg room"
Cons: "No tv screens"
Pros: "The flight attendants are awesome! We were traveling with our 6 month old daughter, and the flight attendants went out of their way to make sure we had a personal safety demo for our daughter, and made sure we had everything we needed. They even held her while I went to the bathroom! Amazing customer service!!"
Cons: "No entertainment-but I think this is being phased out of most planes now."
Pros: "Crew very efficient and friendly. Enjoyed their jobs. Seats very comfortable didn't arrive stiff and sore."
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Pros: "Nice and comfortable flight."
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Pros: "Everything was great"
Pros: "On time"
Pros: "Staff were great"
Cons: "No water hot or. Old on the plane and nearly 5 hour delay on New Year’s Eve :("
Cons: "I checked into my flight 24 hours in advance, got my boarding pass and everything. 12 hours before, I double check the boarding time and my flight has been cancelled. I got no notification of this, luckily I happened to check on my own."
Cons: "suitcase was busted up on the bottom totally missing 1 wheel"
Pros: "Friendly Staff"
Cons: "Flight delayed departing but pilot made up the time ."
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."
Pros: "The staff was very nice they got me water right away when I had to take my puffers as someone had perfume on"
Cons: "2cookies and a drink of orange juice on a 5 hour flight is food and no movie for five hours I could of got that on air Canada but one hour difference I took this flight comb"
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "Pleasant crew. Easy flight. Enough room for all the carry on bags."
Pros: "everything was good , on time the planes was clean!!! "Go westjet go""
Cons: "How there was no boarding call and we missed our flight."
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it.
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!
The delay could have been shorter. Rough traveling late at night with an infant and then a delay.
Employees very helpful and courteous. Nice trip.
The seats were small, even for airplane standards. No on board wifi to use the app entertainment.
WiFi did not work at all!
Too busy trying to sell AA credit cards
Pros: "leaving on time"
Cons: "provide a snack"
Pros: "Yes made sure mask was in place"
Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Pros: "Free movies"
Cons: "Start boarding earlier"
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Cons: "Entertainment and food/drinks"
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Cons: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Pros: "I used frequent flyer miles for the tickets."
Cons: "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."
Cons: "I almost lost my coincidence with the other flight"
Pros: "crew and clean plane"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Cons: "The airlines need to board and deboard by group number."
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Power outlets by each seat, and movie options."
Cons: "Delayed take off time, but made it up during flight."
Pros: "The crew was rude"
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Good legroom on economy"
Pros: "Great crew, comfortable flight."
Pros: "The plane was late but from that point everything was fine."
Pros: "The in flight experience and entrrntainment was great."
Cons: "The preboarding process by American Airlines was really bad. My passport was looked at 6 times before I boarded. This is after going though passport control by Spain officials at the airport. AA has people waving you down the aisle looking at your passport and sending you to then Verify my boarding pass and that I had documents ok to travel, they told me I did and still sent me over to a security person who asked more questions than the immigration officials in the US, he then sent me to the counter to get my passport scanned ( not sure what that meant), after waiting 10 minutes of waiting the counter clerk asked me what I needed and I told her I was sent there, it was evident there was no reason for me to be there and she printed my boarding pass, which I didn’t need since I had a mobile pass. Then when boarding the aee two people asking a bunch of questions about people having control of their items and looking at your documents which the person who scans to board does again...really very inefficient and slow, it sure it is really helping with safety. Could be done smoother, faster and a lot less people."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety."
Cons: "The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Pros: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Cons: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."
Cons: "They lost 1 of 4 bags."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Pros: "The meals and the consistent drink service was great"
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Pros: "Flight was on time. Boarding was quick."
Pros: "Comfortable seat - great service"
Cons: "Plane way too cramped. Made me check my bag but it clearly would have fit and there was lots of room overhead. Still waiting for my bag more than half hour after my flight. Very unhappy. Totally unacceptable."
Pros: "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
Pros: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."
Cons: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Pros: "It was comfirtable"
Cons: "They charged you for earphones. On our flight to St. John’s they didn’t charge for earphones. The flight from Toronto to St. John’s was delayed almost 4 hours because a deicing machine guy thought he saw a blemish on the tail of the plane. After that we went to maintenance, after that our flight crew timed out and we went back to the gate, deplaned and waited. Then we got back on THE SAME PLANE and never arrived until 8pm. We should’ve been there at 3pm and lost almost 1/2 a day of our vacation. I will never take this airline again!!!!!"
Pros: "The staff was very attentive."
Cons: "I wish they had pjs."
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Pros: "Friendly staff. The 777-300 ER has high ceilings. Individual outlets available for electronic devices. Clean washrooms."
Cons: "Vegan menu needs improvement. No toothbrush or slippers issued. Movie collection was outdated and contained more Asian content."
Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."
Pros: "smooth flight"
Cons: "if the connecting flight from Vancouver to Toronto was not 5+ hrs, and then told one of my luggege was lost, from Vancouver, to go though Security/Immigration and had to wait was not good. It was found and I was able to get to the gate but only 20 min. left... because the flight was late arriving from Montreal. Phew! Two customers had been waiting for a baggage for 24 hrs, there, totally frustrated. Compared to their ssituation, mine was not so serious? Two men at counter were not sympathetic, no emotions showing. Until I paid attention to their problem, a woman showed up, tried to amend the situation. AirCanada's corporate image was damaged by those two men."
Cons: "The entertainment system was broken on this flight."
Cons: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
Pros: "The ease and access to a fare quickly makes this app amazing, Air Canada was not the cheapest but was the easiest route, they still need to be better priced"
Pros: "Staff was great."
Cons: "Being crammed into a tiny seat without any outlets or monitors. Being hit with a ton of extra fees for seat selection and baggage. If you dont pay to select your seat and wait 24 hours before the flight to do so you risk losing your spot on that flight, such BS. Im surprised they didnt charge me a seatbelt usage fee."
Cons: "No complementary snacks despite going through dinner hours. Flight was delayed and disrupted connecting flights. Hard to understand crew explaining what to do to address delay"
Cons: "Not the most comfortable aircraft"
Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."
Pros: "Good leg space very comfortable sitting and entertainment television."
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Pros: "Comfortable ride and on time"
Cons: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "it took off and landed"
Cons: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Pros: "Leg room on a wide bodied airplane and movie equipment working well. Stewards were by more than once offering food or refreshment."
Pros: "Fast boarding and unboarding"
Cons: "I needed to change my flight and Air Canads charged me $300! They said thy had some 'peak days' fee (August) and a 'weekend' fee, which covers Friday, Saturday and Sunday. 3 day weekend??! Come on, what a scam. Just charge me the flat change fee not all these bullshit greedy add-ons."
Cons: "AC Ticket attendants were unbelievably rude."
Cons: "Delays,multiple gate changes, poor waiting areas for express flights!!!"
Cons: "Too small for long flight. No big screens nor personal screens. You can get entertainment thru your own laptop, tablet, or smartphone, but selections are not very much. Very unsatisfied!"
Cons: "The flight from Montreal to NYC was late by 2 hours:("
Pros: "good entertainment choices"
Cons: "I was on a transatlantic flight overnight, and in coach. Not enough room to get comfortable."
Pros: "Plenty of leg room"
Pros: "Staff was friendly, Pilot was informative"
Cons: "Seats, Trays and bathrooms were disgusting. My tray had food on it, was sticky, had coffee stains... i didnt want to use it. Bathroom was disgusting, even at begining of flight. Seat was dirty and worn out."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "Everyone was nice and the seating area had room."
Cons: "almost all planes were delayed...this one was delayed by 2.5 hours. After being up for 20+ hours traveling from abroad, it was a bad experience to have to wait so long for planes to arrive for last leg of journey"
Pros: "Going it was great. Flew later a night and avoided the lines etc. hated that there was no movie and you had to rent iPads if you wanted to watch a a movie or anything."
Cons: "Coming home was awful. Checked in early and our seats were by the bathroom, which it made impossible to sleep or even rest on a 6 hour flight. The que to go through security was crazy. Again the seat right next to the bathroom was awful. Bumping into by people trying to stand in line, the stewards trying to get through etc. I heard several people say they wouldn't fly Canada Air again."
Pros: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Pros: "Nice helpful staff, kept bringing by a water bottle to fill my water up."
Cons: "The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work."
Pros: "It was fine. No frills, but that is what I expected. We arrived pretty much on time."
Cons: "Had a delay Getty to the gate, but I think that was an issue from Charlotte airport."
Pros: "The flight attendant was personable and made the flight enjoyable."
Cons: "I couldn't get through security without my bag but they didn't have a way to let me know it was lost so I almost missed my flight waiting on a bag that wasn't coming. There should have been an announcement to come to the Air Canada desk. There wasn't. When I got to Charlotte, there was No One at the Air Canada desk to report my lost bag. Thank goodness those from United were able to provide me with a phone number to call. The phone attendant was not a native English speaker and made it incredibly difficult to file a claim. I'm still waiting for my bag."
Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"