They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it.
Movies are from the 90's ("classics" LOL).
At the time of purchase and at check in, there was no way to select a seat.
This flight was supposed to be on Dreamliner but there was some scheduling snafu and we actually flew in a plane built in 2000. This thing was OLD. It looked like it was a few minutes of turbulence away from falling apart. All cabin signage was in Portuguese and so were the captions on the movie being played. Every seat had a screen with one channel - the movie channel. There was no other in-flight entertainment, which is not a big deal on short flights but this flight ended up being 11 hours long! Additionally, the flight was delayed by 3 hours.
Not to receive a refund of any sort for these inconveniences was absurd to me.
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