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The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work

Not one thing to like. Three flights all with “mechanical” delays. Never got to where I was going and spent additional $500 for a hotel room. American Airlines is the worst in the industry!

Well, true to American Airlines, both of my flights were delayed. But it’s a good thing that American is so consistently incompetent because if the first flight was delayed in the second flight was on time then I might’ve had a problem..

I sat at the airport all night from 8 pm until midnight. The airline kept delaying the flight. They also kept moving us to different gates - 4 times. Then they told us we didn’t have a pilot so we had to wait. Then they cancelled the flight at midnight! I ended up having to rent a car to drive home. So i ended up not even being able to fly on the flight i paid for. Ridiculous, and no agents could help at all. I will not ever book this flight.

Not great. I understand delays happen due to weather and crew issues, but it was unacceptable that no agents were available at the counters inside the airport for customer service or help getting on a standby list. The app was not helpful either. I stood in line for an hour waiting for someone to show up at the gate to help me get on a standby flight. Customer care does not seem to be a priority.

Aside from the little delay, overall was flight good. Made it safely. Thanks!

American Airlines flights are always delayed for some reason. It took 9 hours today from Atlanta to Austin. I will go back to Delta.

Luggage took too long go get off plane in Knoxville. Was almost 45 minutes after the flight landed.

Over the course of 7 months of travel, I can count on my hand the number of times the flight has departed on time. Majority of the instances have been related to non-weather reasons. Would not recommend flying this Airline

Flight attendants and crew were great! This plane was fine. It was clean and everything worked properly. Now, the gate change was not communicated. No text or information. It wasn't far with the gate change but it still changed without any communication. Not sure if this is on American or Kayakl. Also, internet was the worst. I would never have ATT. 3+hr flight and weak internet. I think I watched the commercials to get on at least 6 times. Terrible internet!