Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
A bit rush for transit. Food and entertainment are not available
So far so good but food and entertainment are not available for this flight
Multiple delays and not straight answer from the United team
Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
Smooth flight. Boarding was chaotic. Could not hear the gate agent over the intercom. People were lined up in the wrong lines. Groups one and two were told to board through line one and group 3 through line 2. All very confusing. Once in the air, the flight was smooth. There was no entertainment option on this aircraft, even though it was a larger aircraft.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
Electric plugs didn't work. Entertainment system wasn't working
The design of the light switch on the arm rest is ridiculous.
Smooth boarding process. Early departure, smooth flight, early arrival. The entertainment package has very good recent movie options. The flight crew were friendly and professional.
They cancelled our flight home less than 24 hours before it was supposed to leave. It partially ruined our last day because I was on the phone trying to get 5 people home and the stress that it causes. We still arrived at the airport with no definite flight plans. The actual flight was good but my kids really misses the kids meals I had ordered for them which obviously didn’t make it to the new flight.
Very helpful in getting us off the plane first to make a tight connection.
Very unfriendly approach to me when you rescheduled my return flight due to your delay. No help to address my health concerns because I am diabetics and had orthopedic problems. No clear explanation where to clear customs. I had poor customer service
Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10
Boarding was chaotic and the flight left late but arrived at a decent time. This may have been because of the sxsw festival that was going on.
I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.
They were all bad because SAS was at fault and cost me my time. I will never fly SAS again.
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
Seat was lumpier than I’ve ever remembered it to be although comfortable when tilted back. I don’t recall being that hungry after being served food from SAS before. Flight attendant on the second flight to Aalborg seemed to be having a bad day.
Please see my comments for the flight from Chicago to Copenhagen
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
The flights were in time and the bags arrived. well done
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
Bad. Flights were late, by hours. No clear information was provided even until the delayed boarding time.
It was good service. The very low economic seats where not comfortable
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.
Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
I was very happy with everything, thank you for the smooth flight ✈️
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
I enjoyed my flight back with Lufthansa because the food was good, and the flight attendants were nice and helped you when you asked a question. The flight attendants always came around and asked if you needed anything which I liked a lot.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
Boarding is a mess. They never check group # so lots of people crowding in. Comfortable seats this flight. I had an empty seat next to me, very convenient. Food was really not good, but I was starved. The pizza snack thing was horrible. Crew was grand. They really make it enjoyable.
Too much long line at the TSA and Security. Prepare for long walk for baggage claim.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
Delayed flight due to lack of crew caused me to miss my connection
