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I haven't flown Alaska in years, so this is my first time in a long time. Both the outgoing and return flights were delayed, which affected my plans at the destination, which were time sensitive. I've flown Southwest dozens of times without delays, so to come to Alaska for just one round trip and have both of them be affected tells me I need to go back to Southwest. Other items: I tried to join an earlier flight, and was denied, even though online it showed seats available. Seems like this would have been an easy way to make things right. The in flight WiFi on the flight down was nice, I watched half a movie and was really looking forward to watching the 2nd half on the way back, but the plane didn't have the same options available, so I had to pay to watch the movie on my own streaming service. Irritating. Given the competitive nature of flying and choosing carriers, I thought Alaska had a better reputation for the little things like this.

Alaska prevented me from selecting a seat and was only assigned a seat at the gate. This gave me unnecessary anxiety prior to boarding. Several 15-minute delays (probably weather though no explanation was provided) eventually pushed departure back by one hour.

It was friendly. Also, we had some turbulence due to the wing of a plane in front of us, and I was grateful the pilot explained that reason to us. It made me feel like we were safer than if there were no explanation and it was inherently interesting to learn.

Our original flight was cancelled and we were rebooked on a flight the next afternoon. Finally gotten it straightened out at guest services and we were able to get on a delayed flight that departed about an hour later that our original flight. The Guest Services and Gate staff were very helpful!!

Smooth boarding process and comfy seats! Will definitely fly Alaska Airlines again!

Trip from SNA to SFO and back was riddled with DELAYS.

I love the service! I was hoping they would keep the Ontario to Santa Rosa route.

Gate agent and flight crew were amazing! Only issue was landing and waiting on the run way for 30 mins to deplane.

It was all a wonderful experience. I hate to fly and I hate to travel yet. This was a very pleasurable event. Thank you.

My first leg was canceled 3 hr before leaving. My return trip left late. I leave it to Alaska higher ups to figure out what can be improved. Just put yourself in the passengers position.