The seats were uncomfortable. They didn't have much variety in entertainment. All old movies.
We need to board a different flight because of technical difficulties.
Crews done good job onboard. Ground stall poor service
Cons: "The headphones are not working"
Pros: "The itinerary and the fact that the flight was uneventful was the only good part."
Cons: "The gentry itself"
Cons: "In-flight wifi and better entertainment."
Pros: "They really take care of ur needs, try to accommodate elderly ppls needs"
Cons: "Food please please I am not saying give excellent food, but please give ok type food"
Cons: "Proper check in at the surat airport is requiresd"
Cons: "Working entertaining systems"
Cons: "Service, acknowledgement of the mistakes and efforts to improve on it. No information was provided for the schedule change. The seats were not functional, the entertainment center did not work."
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Cons: "Aircraft was smelly"
Pros: "Pleasant staff with good service"
Cons: "Poor communication all around Poor aircraft maintenance - outdated aircraft seats Flight delays Horrible flight transfer experience"
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "On time.."
Cons: "The overhead light did not work and the headset plugin socket was broken. One of the toilets was permanently doctored as 'occupied' by the crew for their own use to change etc..."
Cons: "Everything beginning from counter check in till exit of the aircraft."
Pros: "The staff were very nice and we arrived early to our destination. I had enough leg room on the flight."
Cons: "The entertainment system (TV's on the backs of seats) shut down twice and had to be restarted, loosing where you were in a movie. The food was mediocre. My seat cushion was not attached properly when I boarded, and though a flight attendant fixed it for me, it was still very worn. My chair also did not recline well and once it reclined, did not want to return to an upright position."
Pros: "Nonstop flight Indian vegetarian food. Enough food was provided. Even though flight was delayed leaving New Delhi, it arrived to Dulles 10 mins early."
Cons: "Service does not compare to other airlines such as Emirates, Air France or KLM. Even though food is provided, If you miss the cart they will not come back. You have to pickup or ask for snacks... service does not come to you. Seats are not comfortable. They smells and are old. Video options are mediocre Flight is mostly late. Bathrooms need air fresheners."
Pros: "Only direct flight from Delhi to DC"
Cons: "Crew was lazy and wasn’t keeping the aircraft neat. Seats are tattered, worn out and really uncomfortable. Food was mediocre at best!"
Pros: "The flight was much better looking then the enroute to AMD. The seats were not broken thank god!"
Pros: "Food, convenient and very helpful"
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Pros: "Air India has to go a long way to become a Star Airlines. Costermer service in Indian airports is full of confusion with very few displyed instructions, people who know what they are doing. Inefficiancy pervades especially in New Delhi airport."
Cons: "Everything. Flight was late. Food was very ordinary. Juices, tea and coffee was not any better. Service was Mediocre. Entertainment was poor and very limited. Seats were not very smooth and moved sluggishly - may be very old. Much noise of staff /utensils during sleep hours. Lounge was ordinary."
Pros: "Excellent in-flight service - very efficient and courteous staff."
Cons: "On my outbound flight audio for entertainment was not working, Tray table was wobbly because of a missing screw. Air India had sent a message to arrive at the airport 3 hours ahead of the flight, but then they were not ready to check in baggage and issue boarding pass when I arrived 3 hours ahead of the flight departure time."
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Pros: "Good inflight service"
Cons: "Delayed boarding and poor entertainment"
Pros: "only direct flight available."
Cons: "they need to retire all old planes :( Their food quality is 2nd grade."
Pros: "Travel time and checked baggage till final destination"
Cons: "Almost everything is bad. Cabin smelled like urine. Food options and quantity very less. Cheap plastic trays, cups, spoons and forks. Cabin not maintained. Torn upholstery and broken tray tables. No separate kids menu. IFE systems outdated. IFE dont work on most of the seats. IfE collection and navigation is poor. Never expected such quality on an international route. My suggestion to other travellers. Pack your own food especially for kids. Fully charge and download your own entertainment for your flight on ipad or laptop. Carry a sanitizer or perfume to get over the bad smelling cabin."
Pros: "only saving time because of direct flight"
Cons: "Tvs were not working, food was very medicore given that its indian airlines, it was below expectation."
Pros: "I like the cheap airfare. In spite of all complains, if the fare is more $100 cheaper than other airlines, I will fly again with Air India."
Cons: "The chair was very uncomfortable. Not good choices of entertainment. Flight information (on screen location of the plane, time flown, etc.) was inaccurate. Crew not very friendly."
Pros: "Food, service and non stop flight"
Cons: "decore needed a upkeep, arm rests were broken on both sides, passenger next to me his entertainment system was broken."
Pros: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Cons: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Pros: "Just timing and price"
Cons: "Flight and even seats are messy and dirty. Foods were ok. Many of on seat entertainment wasn’t working."
Cons: "None of the entertainment consoles are working. Attendants are careless."
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Pros: "Inflight Service and notification about schedule changes"
Cons: "Flight delayed by ~2 hours. In-flight entertainment system broken."
Pros: "Great stuff on board. Short and sweet flight."
Pros: "Direct flight"
Cons: "The food quality was not good. Only once during 16 hr flight they provided beverage service. Rest of the time, they handed small bottle of water with food or asked about coffee/tea. Entertainment system did not work on my seat or the seat next to mine."
Pros: "food crew"
Cons: "broken screen, not just mine all three people next to me broken leg rest broken food tray"
Pros: "Crew were good, light above my seat wasn’t working"
Cons: "My tv was not worked, food wasn’t good."
Pros: "Departure and Arrival timings are great. Total flight time and punctuality of time are a great positive."
Cons: "Air craft interiors are a mess. Seats are falling apart. Very few TV were working. Food is terrible."
Pros: "spacious leg room"
Cons: "everything else"
Pros: "It saves time on my flight. It goes on time and leaves on time and only took 13 hrs as opposed to 21."
Cons: "Air hostess were HORRIBLE. They don't come for the light, and they disappeared after serving food! Very rude, horrible service and their responses were horrible. I hate it. I don't recommend it for ANYONE. Absolutely nasty."
Cons: "They should upgrade/fix the broken devices."
Pros: "Average - advantage is non stop n timing"
Cons: "Crew attitude, food, aircraft condition"