Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Albany
Central Albany is 7 miles away from Albany Intl Airport.
When flying to Albany, you'll arrive at Albany Intl Airport (ALB). The airport is also known as Albany Intl.
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Scores according to KAYAK customer reviews
Cons: "Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off"
Pros: "Crew was extremely nice and comfortable flight"
Cons: "All was good"
Cons: "Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class"
Pros: "Good service and no delays"
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Pros: "Electronic shades!"
Cons: "Timing of meals. The first meal was 2 hours after take off."
Pros: "A lot of empty seats so room for sleeping and good choice of movies."
Cons: "No information about the delay, no vaucher not excuses. Crew non existent during the flight compared to Asian airlines. Food was so so and not the greatest way to come home."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "The services and crews are great and meet the standard."
Pros: "Vegetarian food needs lots of improvement"
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "The exact timing going and coming"
Cons: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"
Pros: "Same as above"
Cons: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"
Cons: "The flight was delayed twice causing us to miss our connecting flight to Copenhagen. Air Canada then put us on a flight to London and then connecting to Copenhagen we arrived at 4 PM instead of 10AM ."
Cons: "Delayed for almost 2hrs"
Pros: "Leg room seemed fine and at least we got food."
Cons: "I am still in Toronto, just made it to the hotel. Due to a strike the luggage could not be checked for custums. I won't be able to fly home to Indianapolis till 12:35pm tomorrow"
Pros: "Friendly crew, modern aircraft"
Pros: "Great fare. Prompt and friendly customer service on the phone."
Cons: "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
Pros: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Cons: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "Everything was solid."
Cons: "There was no WI-FI which was inconvenient. The crew was good...could have been nicer on the way from Newark to Vancouver."
Cons: "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."
Pros: "Flight was on time, crew courteous."
Pros: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Pros: "Everything went well"
Pros: "Entertainment options."
Cons: "No snacks offered. Checked bag fees."
Pros: "In flight entertainment"
Cons: "The credit was not polite and quite unfriendly."
Cons: "The plane left over an hour late, despite the fact that the plane was at the gate hours before departure. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "I liked that the boarding process was quick and easy. There were no hiccups."
Cons: "The snacks sucked. There was nothing offered that was really good."
Pros: "the free movies. Plenty of offers of water to drink."
Cons: "The seats were so tight you literally felt like a sardine. These seats were by far the smallest I have had for an international flight. The breakfast wrap was not good."
Pros: "The seats were comfortable and reclined better by having the bottom slide forward as well as back. Larger screen for each passenger. Larger windows which have adjustable shading rather than a physical shade. More frequent snacks and beverages than expected. In today's travel industry where it seems customer comfort is less and less a priority, This plane and Air Canada were a welcome and pleasant experience"
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
Cons: "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."
Pros: "Nothing was done badly, but my flight out was with a different airline and I suppose that spoiled me."
Pros: "The leg room was fantastic. Cabin temp perfect."
Cons: "Food was okay. but better than cheaper flights. Hard to beat Swiss."
Pros: "The crew was especially friendly and helpful."
Pros: "Legroom and entertainment were both good. Food can be improve."
Cons: "Boarding was bad in Zurich, unorganized. Need improvement"
Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."
Cons: "Agents at boarding desk were not courteous at all and did not have a helpful attitude towards questions and solutions requested by me, it was well below expectations."
Pros: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Cons: "There was not free meal"
Pros: "The aircraft was very new and the food was good for airline food and they had vegetarian options."
Cons: "The boarding process was very unorganized. Roughly 20 people were not assigned seats and had to receive their seats at the gate. However when we all stood in line, the crew did not help anyone but talked with one another and then only one helped for about two minutes before disappearing. I was second in line and I stood there for over 30 minutes. Then once we boarded the flight, the crew was very rude when speaking to customers. Overall the crew was very unorganized and extremely rude."
Pros: "I liked nothing, the flight was delayed 3 1/2 hours and was notified when I arrived 2 hrs before flight . The Airlines were not helpful at all. Then when I got to my seat on this late 3 1/2 hour delay my seat was broken and uncomfortable for the rest of the flight which was three hours."
Cons: "Did not enjoy the flight or your flight attendants They were rude and did not satisfy me as a customer at all Would not recommend Air Canada rouge to anyone and will avoid booking with Air Canada again"
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "Flight - seats were comfortable"
Cons: "Ground personnel lax"
Pros: "wonderful airplane fantastic crew endless options for entertainment"
Cons: "wonderful airplane fantastic crew endless options for entertainment"
Pros: "Good seats Treated like I was important"
Pros: "Great cabin crew smooth take off landing and little turbulence . Also having in flight entertainment"
Cons: "Having to make a connection rather have a direct flight from Zurich to Philadelphia"
Pros: "Richie, the flight attendant, was hilarious and made the long delay we had bearable."
Cons: "See above about the long delay."
Cons: "Baggage claim at IAD"
Pros: "After not letting us on the flight, they airline re-routed us, which ended up working out well. they were patient and reassuring when doing so."
Cons: "Our Hamburg flight was 10-15 mins late. We arrived at the gate for our next leg to find the doors locked 10 mins before flight departure. They knew we were on a connector that was late but just bumped us off."
Cons: "I'd really like to see specific baggage allowance written on the ticket or confirmation letter. That was very frustrating that it wasn't specifically listed. Especially with multi-city trip, having to go look up each leg and try to remember allowances, would have been better if it was just listed al"
Pros: "The crew was super friendly. The seats were ok but for a 12 hour flight nothing would be perfect."
Cons: "I think it went as well as possible. No delays in boarding and only short delay waiting for a gate at SFO. The flight crew were very friendly and drinks and food were adequate."
Pros: "lousy crew — one was too busy reading his newspaper to bother telling people who were waiting for the toilet that there was another unmarked toilet right behind where the people were waiting"
Cons: "a newer plane. the plane was so old that there were no monitors and the seats were very difficult tilt back (about two inches)"
Pros: "More leg room on Swiss Air flight I ended up getting rebooked on and smaller plane seating only 2 on the sides, so much better than bigger Air Canada plane on outbound flight to Europe"
Cons: "Again, I did not make the DC flight,not delayed as an email had announced but closed at least 20 mins prior to departure, so no one was let in (after running through Zurich airport, again, no help). Rebooking possible and easy for my route, difficult for those going to DC and further west."
Pros: "Everything about the airlines and aircraft and crew make you feel like you’re flying first class even when you’re not. The plane was immaculate, foot was gourmet (and A LOT of it!) and crew was professional, friendly and efficient. I will plan on scheduling all my international flights with Swiss Airlines when possible. We even flew on a shorter flight with them and still received a good sized meal."
Pros: "Left on time. Deplaned into a tunnel, which was great because it was raining"
Cons: "We were late to catch flight to Washington. Our lodges were lost and we have to wait over two hours till they find it."
Cons: "The flight was delayed 6 hours. No notification till early morning of flight. If known ahead of time would have stayed in France a day longer. Picked for security which was fine except stood in line for 1/2 hr. while those suppose to check us were sitting and laying around. Make me too late for helping my husband ( in a wheelchair) onto plane."
Pros: "Very nice crew"
Cons: "Endless delays on top of delays."
Pros: "It was efficient."
Cons: "Crew wasn’t too friendly but not unpleasant either."
Cons: "Up graded seat but didn't get to board till last."
Cons: "Worst customer service ever."
Cons: "The plane was over 3 hours late, and then at landing we sat for 30 minutes waiting for a gate"
Cons: "Rude crew members."
Pros: "Short flight - 37 minutes or so."
Cons: "Bathroom door kept swinging open."
Pros: "Nothing at all."
Cons: "We were 2 hour 40 minutes late due to no crew available. What happened to planning for contingencies? Just confirmed how horrible United Airlines has become! (They used to be one of my favorites!0"
Pros: "Excellent service ample legroom"
Pros: "Crew was very nice."
Cons: "The flight on the way west was awful. It left Albany almost two hours late making me miss my connection to LA. At Newark airport the next two flights were overbooked so United put me up in a hotell The next morning the first two flights were overbooked but they put me on the third flight. That was supposed to come into LAX a half hour early but a passenger became very ill so they landed in Des Moines for the medical emergency. I realize that wasn't United's fault, but I don't think it should have taken so long to take off, and we were well over an hour late upon arrival."
Cons: "Mediocre service, cold bread, impolite staff"
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Cons: "Flight was rescheduled because connection was missed due to United"
Cons: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Cons: "Long check-in time, bad in flight service, dalyed luggage arrival."
Pros: "Finally home!"
Pros: "Crew was great. They obviously all liked each other and that feeling was felt by me and hopefully the other passengers 767 seat arrangement across the rows is very good (2,3,2)"
Pros: "Entertainment was very good"
Cons: "It was freezing cold. Apparently something went wrong with AC system as even despite numerous complaints by passengers nothing could be done. Spending 9 hours in a freezing cold plane already has affected my and my husvand's health as we are both now coughing and with blocked noses."
Pros: "Service 0"
Cons: "Service is very bad"
Pros: "Staff were friendly"
Cons: "The staff were very nice but should have told us about the delays which added up to over 5 hrs. And they lost our luggage. This Newark to Albany flight is known for beinh incredibly unreliable."
Cons: "2 hour delay due to not catching maintenance deficiencies prior to boarding passengers. No sense of urgency when locating and prepping new aircraft."
Pros: "Good food and frequent water service. Pleasant attendant s"
Cons: "Malfunctioning seat in front of me"
Cons: "Flight delayed in Washington, then after we boarded sat on a hot plane for an hour while flight crew did "training". United never apologises for delaying flights, seems like they don't care for the customers at all."
Pros: "The staff was wonderful"
Cons: "Bummpy ride"
Cons: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Cons: "High fare"
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "Fortunately I had three seats to myself so I stretched out and got some sleep after the meal. Many movies to choose from for entertainment."
Pros: "Many selection of movies to watch. There were also a nice selection of shows to watch."
Cons: "The lunch services because they ran out of one the pasta section before they even got to my row. Also the landing was a little rough"
Pros: "Straightforward, routine, on time, cheerful staff."
Cons: "Announcements made in piercing tones' I understand the necessity and that they are made in several languages, however they were loud and jarring.."
Pros: "Flight attendants were friendly and welcoming when service was provided. The food was delicious - quinoa salad was unexpected and delicious. Also enjoyed the ice cream at the end of the meal"
Cons: "The flight on the ticket stated it was a Swiss flight operated by United. When we arrived we asked which kiosk to check in and we were misinformed. It would be a time saver if the airlines would educate their employees on where the customer should check in."
Pros: "The flight was very smooth and the crew was friendly."
Cons: "Checking in at Zurich airport was a long nightmare especially using the terminals to get boarding passes (there were three, one was broken, and other people had such a hard time using those two that there was a massive queue and I worried I would be late!). Other than that it was very lovely"
Cons: "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
Cons: "It was very hot on the plane"
Airlines flying from Switzerland to Albany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Albany
Masks required on board, masks provided on flights from Switzerland to Albany
Social distancing seating
Middle seats unavailable to book on flights from Switzerland to Albany
Testing for antibodies, testing for symptoms for flights from Switzerland to Albany
Waiving of change fees. Search flexible flights from Switzerland to Albany