Pros: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Cons: "The business class seat felt a bit claustrophobic when in lie flat mode"
Pros: "Crew was very attentive and courteous"
Cons: "More fruits and non-starchy vegetables would make food more enjoyable"
Pros: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Pros: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Pros: "The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft."
Cons: "Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :("
Pros: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Cons: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Pros: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Cons: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Cons: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."
Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Pros: "On time"
Cons: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Pros: "I liked the crew on the flight."
Cons: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Cons: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Pros: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Cons: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pros: "Good movie selections"
Cons: "Food wasn't as good as usual on Turkish flights."
Pros: "Good food, great crew. Free beer."
Cons: "Too cramped. More so than other airlines, or is it just me getting older?"
Cons: "The flight was delayed an hour and a half. The system kept throwing my son and I out of two different movies every five minutes. I got fed up and decided to listen to music. Was good for three songs and kept freezing and throwing me out. Was happening to other passengers too. It was very frustrating."
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Pros: "Food, entertainment"
Cons: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Cons: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."