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— United States
Feb 18 — Feb 251
Round-trip
1 adult
Economy
From?
To?
Fri 2/18
Fri 2/25
Good to know
Low season | November |
|---|---|
High season | December |
Cheapest flight | $216 |
Average price round-trip | $597 |
Good deal round-trip | $413 |
Good deal one-way | $228 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 6% increase in price.
Flight from Geneva Geneve-Cointrin to New York John F Kennedy Intl
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from Switzerland to the United States
Top 5 airlines serving from Switzerland to the United States
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9120 reviews
8.2Boarding
7.9Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
Food was good entertainment was mediocre flight was delayed about 1.5h
Food was good entertainment was mediocre flight was delayed about 1.5h
Pros: "Nice crew and prompt service"
Cons: "Crammed, narrow seats"
Pros: "All great!"
Cons: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Cons: "Boarding was late and line was very lonf"
Pros: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Cons: "Free Wifi."
Pros: "Crew Was very friendly , smiley, and welcoming."
Cons: "Movie selection could have been better, but was ok."
Cons: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Cons: "No overhead fans and seats were not very comfortable."
Pros: "They had many snacks and meals. Staff was very friendly."
Cons: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Cons: "Seats are too cramped for an international flight."
Pros: "Attendants were very pleasant and helpful"
Cons: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Pros: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Cons: "Again / wish all airlines had more comfortable seating in economy clas"
Pros: "I like the way they take care of their guests, I have 0 complaints"
Pros: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Cons: "No complaints."
Pros: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pros: "Kindness"
Pros: "Food was good and staff was nice."
Cons: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "Excellent, super-friendly crew, excellent meal"
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Cons: "NA"
Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Cons: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Pros: "No assists"
Cons: "Poor service"
Pros: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Cons: "Nothing... the flight was great!"
Pros: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pros: "Entertainment options were pretty good."
Cons: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Pros: "Friendly and professional crew, good movie selection"
Cons: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Pros: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Cons: "Boarding was unorganized but I am sure that is no fault of your own."
Pros: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pros: "Great experience. GOod comfortable flight, crew and overall services"
Cons: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Pros: "Crew was excellent."
Cons: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Pros: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Cons: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Pros: "Great kosher food!"
Cons: "Leg room"
Cons: "Not enough leg room"
Pros: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Cons: "Entertainment system fairly dated."
Pros: "Crew was very nice"
Cons: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Pros: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pros: "Same as on top"
Cons: "The seats"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "Food, service,"
Pros: "Professional and polite crew and comfy seats."
Cons: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Pros: "smooth, professional, comfortable"
Pros: "Seats are roomy"
Cons: "Selection of movies rather poor"
Pros: "Attentive crew"
Cons: "Long wait for baggage at destination"
Pros: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
They made us check carry ons despite the entire aircraft overhead space being empty
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.
The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight.
Pros: "Well organized and easy to check in."
Cons: "No"
Cons: "Seats are tight"
Pros: "Plane seemed well maintained and newer. Crew seemed friendly."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Pros: "Crew was very good."
Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Cons: "Flight was cancelled after multiple delays and waiting 8 hours"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "Choice of healthier snack"
Pros: "Flight attendant in first class was amazing."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Pros: "Overall Service!!!!"
Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"
Pros: "Fine, courteous"
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "Efficiency"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Cons: "Delayed for no reason"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Pros: "Great trips notifications"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Cons: "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone."
Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Cons: "Our seats were assigned at the gate. We were literally seated in the last 2 rows of the plane. It was loud and tight and I would have NEVER booked those seats!! The whole fiasco was a complete turn off. And will make me reconsider booking through delta especially if it's a connecting flight!"
Pros: "The speediness if the crew to get the flight boarded and in the air, entire process form boarding to unboarding was about an hour."
Cons: "Plane was loud and very stuffy, but the flight being so shore made it managable, overall good flight."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Never booked this flight
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Amazing crew"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "The service"
Cons: "The seats"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Cons: "Flight departed 35 minutes late"
Cons: "Didn’t happen."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "Customer service"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"
Pros: "Great service"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Nothing"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Bag was lost"
Pros: "Very friendly staff"
Pros: "Very friendly crew"
Pros: "Very friendly and helpful personnel."
Pros: "Everything"
Cons: "Nothing"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Service was good"
Cons: "Delay"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "We love the flight all the way"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Cons: "Could be better, say, like with Singapore Airlines.."
Pros: "meal"
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Cons: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."
Pros: "Environmentally mindful with some packaging"
Cons: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Cons: "Never made it to Chicago on original flight due to delays."
Cons: "Plane was 1 hour late and missed my flight."
Pros: "Friendly crew. Food was nice."
Cons: "Nothing"
Cons: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Pros: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Cons: "Seats a little tight."
Pros: "Staff were helpful and nice."
Cons: "No snack serve and no entertainment."
Pros: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Cons: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"
Pros: "Crew was awesome. Entertainment was good."
Cons: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."
Cons: "They run out of food choices by the time they got to me."
Cons: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"
Pros: "Entertainment, quick de boarding, food tastes good, free drinks"
Cons: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Pros: "see above"
Cons: "see above"
Pros: "Boarding and de-boarding was quick"
Cons: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Cons: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."
Pros: "See above."
Cons: "See above"
Pros: "The food was surprisingly pretty good"
Cons: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Pros: "The food and the crew were excellent."
Cons: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Pros: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Pros: "The gluten free meal was pretty bad."
Pros: "Crew service is excellent"
Cons: "Sitting in the cramped economy seats was a 9 hour torture"
Cons: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Cons: "Plane too small. Avoiding Airbus jets from now on!"
Cons: "Wasn't given vegetarian option for food and don't eat meat."
Pros: "The seat back video screen"
Cons: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Pros: "The crew was courteous."
Cons: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Cons: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Pros: "Crew was fine"
Cons: "Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined."
Pros: "Everything was great. They made a nine hour flight actually enjoyable."
Cons: "Left the cabin lights on most of the trip and kept interrupting with announcements to sell duty free and other things when most people just wanted to sleep. Flight from Chicago to Helsinki was much better."
Pros: "Friendly and helpful crew"
Cons: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"
Cons: "This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight."
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Pros: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Pros: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Cons: "Distance between the seats are short and seats are somehow uncomfortable."
Cons: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Pros: "never happened"
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Cons: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Pros: "Nothing"
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "I cannot say enough about how kind, caring and paitent the flight crew was with not only me but others I saw around me. Kudos!!!"
Cons: "experience was awful. Helen Rowena Boysen"
Pros: "Great flight, crew was very nice. I would rebook with British airways."
I bought insurance and everything cancelled 1 month ahead of time all they gave me was a sorry and no refund back even with premium service attached.
Poor selection of movies. Perhaps 30 or 40 movies available and none of them "new" in the last 6 or 12 months. Seat was fairly hard -- tough for 6 hour flight from Reykjavik to Chicago!
Pros: "On time. Good entertainment."
Cons: "No free food, limited beverage service, pushy crew."
Pros: "The crew was very attentive. They constantly made sure we were hydrated and comfortable."
Pros: "I appreciated that there were options to watch Icelandic movies and listen to Icelandic music."
Cons: "On one leg my entertainment screen didn’t work."
Pros: "The crew"
Cons: "Food on bord"
Pros: "Crew was kind, efficient, and helpful. Seating was very comfortable."
Cons: "Entertainment was OK. Most movies did not have subtitles for the hearing impaired. All movies and TV shows should be accessible to those with sensory disabilities. Not fond of purchase food options."
Pros: "Basic airline."
Cons: "I am fliying international on a 6.5 hour flight. My minimum expectaiton is free wine, beer and two meals. Iceland Air provides none of that. I will definitely try to fly other airlines if I can."
Pros: "Crew was good."
Cons: "Boarding in Reykjavík was a mess. Biggest problem was that the flight was delayed over an hour, but the boarding times were only changed at the gate by ten minutes each time - and with no seating at that gate that meant everyone was standing around for over an hour."
Pros: "The plane was clean and on time"
Cons: "Kayak I did not disclose that neither food nor bags were included in this fare. I triple checked to make sure bags were included in our tickets said economy from kayak. Kayaks information that links To Iceland air shows economy as including one free bag. Ours was Econ light which was $100 per bag"
Pros: "I slept through this flight. Everything was fine."
Pros: "Crew is great. Comfortable seats."
Cons: "You have to pan ahead because there’s no meal or even snack service, and items available for purchase on board are quite limited."
Pros: "The crew was nice"
Cons: "No new movies for entertainment, lost luggage, has to pay for food"
Cons: "I couldn’t make that flight since my flight from Paris was canceled. I hope I get refunded from the upgrade to business class I paid for."
Cons: "More time between connecting flights. 50 minutes is not adequate to deplane, run through the airport to find your gate and board the next plane. There is no opportunity to use a restroom, nor get food. They need to do a better job staying on schedule. All four flights I was on took off late."
Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"
Cons: "Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again."
Cons: "When I booked this last year, I did not realize that Iceland Air did not include food on an international flights as it had done several years ago when I flew this airline. Crew did not do much with service."
Pros: "I liked the service and the entertainment."
Cons: "There was not snacks included and you have to paid for the headphones."
Pros: "Boarding was efficient and quick."
Cons: "Only drinks provided. This is the first international flight I have ever been on that provides no snacks or food unless you buy them."
Pros: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Cons: "The hostess we’re not friendly..."
Pros: "The crew was very friendly and professional. Flight was safe, on time and turbulence-free."
Cons: "No meals!! In the air for a total of 8.5 hours with an hour in between flights (running to our connecting gate) & they make you pay for a meal!? Didn't even offer snacks!! Book directly on their website or you won't be able to choose your seat. They say you can check in 36 hrs prior to international flights, but I wasn't able to until 24 hours prior. When our checked bag was over weight limit, we were told we'd have to ship it as cargo; when asked how to do that, we were told it 'wasn't their problem'. Luckily, we had 2 other bags that we could redistribute contents, as there was a total of 3 of us traveling together. Not impressed with company customer service. Flight crew was great."
Cons: "I wasn't able to contact Icelandair through their costumer services, calling was basically impossible. Since I booked my flights through KAYAK, I couldn't purchase baggage on Icelandair's website and turned out could only do that at the check-in counter which I had to pay more for an additional checked baggage. It was very unreasonable."
Cons: "No food included with ticket. Food was expensive."
Pros: "Overall friendly staff and enjoyed the free movies"
Cons: "Long wait on shuttle to airplane"
Pros: "I liked the price of the trip. I only had one issue, and that was not knowing that I had to pay for the luggage. I had a backpack with me and I also had a 21 pound suitcase. More in new work I was told that I had to pay $95. But that was my fault because I did not do the reading properly."
Pros: "same as above"
Cons: "same as above"
Cons: "Same as above."
Cons: "N/a"
Pros: "Inflight entertainment was good with an OK selection of materials (Movies and TV shows)"
Cons: "Seats are way to close together, not leaving any leg room. The aisle seats have narrower than normal room under the seat in front. The middle seats have a large plastic piece under the seat, which takes away about half the height. Also the non-aisle arm rests do not lift up."
Pros: "Plenty of movies and entertainment"
Cons: "Had to pay for food."
Pros: "I checked in online as early as possible and was able to change my seat from the back of the plane to Economy comfort without any additional cost. Ended up in the front of the plane with lots of legroom and a comfortable seat. First round of drinks they provided the whole can of soda, almost unheard of on flights anymore."
Cons: "Boarding process was a cattle call. No boarding by back of the plane to the front or any organization, just a mass convergence on the boarding gate. If you're going to offer food on the plane for sale, at least take cash for the purchase. The only way you could buy food was to use plastic. Not a great selection of movies on the entertainment line up. The screens and volume control were quite decent, just not a large selection to choose from"
Pros: "More relaxed travelling experience that with many other airlines. From check-in right through transfers and to arrival my experience was very positive. Staff were friendly and helpful. There weren't any real occasions where I needed something changed or sorted, which shows that the pre-work was excellent and works. Thank you."
Pros: "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Cons: "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."
Pros: "Nice team"
Cons: "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"
Pros: "My family and I were bumped to First Class for the ride home. Wow!!! Not sure we'll ever go back to coach."
Cons: "There was a delay in boarding, which no one informed us why we were standing in line so long. If someone would of just said the plane was late arriving, that would of helped a lot."
Pros: "On time arrival, smooth flight, efficient service, good price."
Cons: "Seats lack sufficient padding in the back...second trip to Iceland, second back ache on the plane. And for a 5.5 hour flight, even a small snack or breakfast item would be appreciated. No food at all unless purchased separately isn't sustainable, even in this market, in my opinion. That and the seats just annoy people."
Pros: "Clean airplane, comfortable seats. Pleasant, courteous and professional crew. Excellent in flight food services and entertainment."
Cons: "Plane take off delayed at Newark making us late for connecting flight to Zurich at Reykjavik. Although we made the connection and the plane was held, it made the transfer very stressful. I believe that the delays were caused by Newark ATC and not the fault of Iceland Air."
Pros: "Sparkling water"
Cons: "No snacks"
Pros: "Seemed like there was extra leg room, compared to our last flight on American, where my husband's legs were literally touching the seat in front of him when he sat down. I also appreciate when the headrests have those little wing things so it makes it easier to fall asleep in a chair by keeping your head in place. The blankets were cosy. The crew was super efficient. It's the fastest I have ever gotten my drinks on a plane. They also seemed to be very helpful to the family with small children ahead of us, and seemed to help the baby stop crying, which was nice."
Cons: "I wish I knew in advance that we would have had to pay for food so that I could have gotten some food (because in general I assume for transatlantic flights that there are meals included. The boarding process was a bit jumbled, although still pretty efficient, but I think that's because of the airport layout rather than a fault specifically of the airline."
Pros: "Clean, friendly, loved the personal entertainment system and blankets/pillows."
Cons: "Food options were lacking - there were options listed on the "menu" that the staff said they hadn't had stocked in a long time. Also very expensive for what you get. There should be SOMETHING included, even if just snacks, for a $900 flight to Iceland."
Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple of days layover."
Pros: "We got the emergency exit row so we had lots of room on one leg of our trip. The newer planes were nice, clean and updated. The staff was friendly. Entertainment was nice to have! The price was right! Boarding and take off was quick and efficient!"
Cons: "We had an older plane on the way back and the Entertainment wasn't as great. I didn't like that we didn't have complimentary drinks like other international flights, but that's the con of a cheaper flight. Our flight was delayed each way, but even with the hour layover we still made it."
Cons: "We boarded the plan in Iceland outdoors and it was cold and raining with a very strong wind."
Pros: "Good customer service"
Cons: "Need more food choices"
Cons: "Seats recline too much resulting in the person in front of me encroaching on my area. There was no free food or snacks on a international flight. The boarding area was a mess and no verbal instructions were given for boarding."
Cons: "This was a six and a half hour flight. Snacks could be purchased, but no meals were served. Other airlines would provide at least one and perhaps two meals on a flight of this length. There was a long delay to board, and no communication from the check in staff"
Pros: "Clean Cabin and polite crew."
Cons: "After 2 hour delay no food service except for purchase."
Cons: "Flint attendant woke me up while sleeping to move my chair up at request of another passenger"
Pros: "Friendly crew. This was my third Icelandair flight and as always the stewardesses and stewards have a neat professional appearance and manners. Makes a huge difference. Thanks!"
Cons: "Cramped plane."
COVID-19 information
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