Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Cons: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "crew were amazing."
Pros: "Excellent food, service and comfortable seats."
Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Cons: "For 1.5 kilo overwait I’ve been charged $65"
Pros: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Cons: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Pros: "The plane was very new and wasn’t crowded."
Cons: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Cons: "On time. Reasonably good. Satisfied with everything."
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Cons: "Entertainment and food timings are odd."
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Cons: "Chairs a little too small for long flights...."
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pros: "Great flight with good food and crew."
Pros: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Pros: "smooth and on time with efficient service."
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "طيران ممتاز"
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Pros: "Complimentary upgrade to business class."
Pros: "great service, food, friendliness of staff, clean plane"
Cons: "Luggage items are missing."
Cons: "Not being on time from Doha to chicago, it was an hour late departure."
Cons: "No lie flat seats."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "Boarding in India is never smooth, no difference here"
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "Nothing really"
Cons: "Food was really bad might as well have junk food."
Pros: "food and courtesy of the staff"
Pros: "The crew and the airline was a great experience."
Cons: "I wish there was more leg space between the seats."
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Pros: "Friendliness of the crew"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Pros: "the crew was friendly and courteous"
Cons: "Boarding process was cumbersome. Look at the Southwest model."
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Pros: "of everything"
Cons: "Nothing, all right"
Pros: "excellent crew, efficient and fast boarding"
Cons: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Cons: "Multiple delays made us miss 4th July celebrations"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "They might have had a pilot so the flight didn’t take off 6 hours late. Missed all my connections. Trying it again today."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Cons: "Food was blah, not hot and watery"
Cons: "Flight was late."
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Decent food. Great entertainment options"
Cons: "JFK Boarding"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "Not being to check our tickets on line"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Every thing went well"
Pros: "On time, courteous"
Pros: "On time flight"
Cons: "Cramped seating in coach. Think comfort not profit"
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "Good heads up to turbulence."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Cons: "The airlines need to board and deboard by group number."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "Crew was excellent"
Cons: "There was no WiFi"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
Pros: "Once we took off the flight was quick and smooth"
Cons: "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
Pros: "The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!"
Cons: "With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "It is what it is, doesn’t have to be better"
Cons: "The constant updates on delays was pretty miserable."
Cons: "The entertainment s really poor And flight as delayed for over 5hours"
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Pros: "Flight arrived a little earlier than expected"
Cons: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
Cons: "The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand."
Pros: "Friendly crew, comfortable and ON-TIME!"
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Cons: "Foods are so salty overall. No individual entertainment system available."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Comfortable and simple flight"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "Quick and painless flight"
Pros: "Great staff. Arrived very early. Smooth flight ."
Cons: "Food was slightly over cooked"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "I get the pleasure of paying to check a bag! On top of it they lost my bag for two hours. What am I paying for again? At least it wasn’t gone for good..."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "No entertainment options"
Pros: "Crew was nice"
Cons: "Sounds like an ok airline if you fly 1st or business class. Don't be fooled by great reviews"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Pros: "The plane was new and very comfortable. Service fair."
Cons: "The food was horrid."
Pros: "Once in the air things went well."
Cons: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Cons: "2.5 hour delay Uncomfortable seats"
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "A good value. We were only going to nyc for 3 days so we only had carry on luggage which they courtesy loaded for us."
Cons: "Seats are narrow, hard and the tray table of the person traveling with me, was broken. Gave entertainment a o because there was none."
Cons: "Old plane"
Cons: "Took my bag for no reason, I flew there with it."
Pros: "The service was excellent, and we arrived ahead of schedule."
Pros: "No internet on long light!!!!"
Pros: "lousy crew — one was too busy reading his newspaper to bother telling people who were waiting for the toilet that there was another unmarked toilet right behind where the people were waiting"
Cons: "a newer plane. the plane was so old that there were no monitors and the seats were very difficult tilt back (about two inches)"
Pros: "More leg room on Swiss Air flight I ended up getting rebooked on and smaller plane seating only 2 on the sides, so much better than bigger Air Canada plane on outbound flight to Europe"
Cons: "Again, I did not make the DC flight,not delayed as an email had announced but closed at least 20 mins prior to departure, so no one was let in (after running through Zurich airport, again, no help). Rebooking possible and easy for my route, difficult for those going to DC and further west."
Pros: "The food."
Pros: "It was a united operated flight with a united airplane and crew. Seats and space were much more comfortable."
Cons: "Better food options, better quality snacks."
Pros: "Attentive crew. Current movies available. Economy seats were fine."
Cons: "In general, airline food stinks. In Economy, UA is no exception. Bring your own sandwiches or salads. You'd think they could do better on long-haul flights."
Cons: "Small seats but part of traveling.."
Pros: "Very nice FLY and fantastic weather. No turbulence THAT all. UNITED CAPITAN AND CREW, nice. Thanks to GOD a nice fly in ALL aspects."
Cons: "To be honest, everything was OK."
Cons: "We were late to catch flight to Washington. Our lodges were lost and we have to wait over two hours till they find it."
Cons: "The flight was delayed 6 hours. No notification till early morning of flight. If known ahead of time would have stayed in France a day longer. Picked for security which was fine except stood in line for 1/2 hr. while those suppose to check us were sitting and laying around. Make me too late for helping my husband ( in a wheelchair) onto plane."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "Everything was great in the plane - service, pleasant stewards, food was tasty."
Cons: "The gate was changed at the airport after my boarding pass was issued. I would never have known except that another passenger was looking for colleagues to let them know. And the flight number was also changed, and different than my printed boarding pass."
Cons: "Not a kind service"
Cons: "Up graded seat but didn't get to board till last."
Cons: "The flight was delayed for 2 hours... One of my bags was on another plane had to find the bag at 1:00 am ... No Fun"
Cons: "The plane was over 3 hours late, and then at landing we sat for 30 minutes waiting for a gate"
Cons: "The boarding process took forever! Had to go through multiple questionare"
Pros: "Excellent service ample legroom"
Pros: "Crew was very nice."
Pros: "more room in the seats"
Cons: "movie choices were meh, but I guess that's a personal preference"
Pros: "The whole experience was good. This would be my favorite airlines in the future to travel anywhere"
Cons: "I would have preferred some more quantity of food"
Cons: "Mediocre service, cold bread, impolite staff"
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "Great flight everyone was really helpful thank you United."
Pros: "Check-in Staff were friendly and efficient. Undersold flight, so they reseated several people to give them an adjacent vacant seat, so I got to sleep curled up. Great on an 9 hour early morning flight (7am check-in, up at 3:30). Boarding and flight staff were great too."
Cons: "Attendant was not friendly"
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Pros: "Comfortable seat, nice crew."
Cons: "Long check-in time, bad in flight service, dalyed luggage arrival."
Pros: "Finally home!"
Pros: "Crew was great. They obviously all liked each other and that feeling was felt by me and hopefully the other passengers 767 seat arrangement across the rows is very good (2,3,2)"
Pros: "Entertainment was very good"
Cons: "It was freezing cold. Apparently something went wrong with AC system as even despite numerous complaints by passengers nothing could be done. Spending 9 hours in a freezing cold plane already has affected my and my husvand's health as we are both now coughing and with blocked noses."
Pros: "Service 0"
Cons: "Service is very bad"
Pros: "On time and nice attendants"
Cons: "No snacks!"
Cons: "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
Cons: "They lost my bag"
Pros: "Good food and frequent water service. Pleasant attendant s"
Cons: "Malfunctioning seat in front of me"
Pros: "Staff and easy boarding"
Cons: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Pros: "The crew was helpful! Boarding went well."
Cons: "The fact that my husband was seated 18 rows behind us."
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Cons: "We sat on the tarmack for three hours and when finally got to springfield, my luggage was not there."
Pros: "Fortunately I had three seats to myself so I stretched out and got some sleep after the meal. Many movies to choose from for entertainment."
Cons: "united food is the worst"
Pros: "Many selection of movies to watch. There were also a nice selection of shows to watch."
Cons: "The lunch services because they ran out of one the pasta section before they even got to my row. Also the landing was a little rough"
Pros: "Straightforward, routine, on time, cheerful staff."
Cons: "Announcements made in piercing tones' I understand the necessity and that they are made in several languages, however they were loud and jarring.."
Cons: "Touch screen did not work on display unit. Was fine because I read, but still."
Pros: "Flight attendants were friendly and welcoming when service was provided. The food was delicious - quinoa salad was unexpected and delicious. Also enjoyed the ice cream at the end of the meal"
Cons: "The flight on the ticket stated it was a Swiss flight operated by United. When we arrived we asked which kiosk to check in and we were misinformed. It would be a time saver if the airlines would educate their employees on where the customer should check in."
Pros: "The flight was very smooth and the crew was friendly."
Cons: "Checking in at Zurich airport was a long nightmare especially using the terminals to get boarding passes (there were three, one was broken, and other people had such a hard time using those two that there was a massive queue and I worried I would be late!). Other than that it was very lovely"
Cons: "food is so bad, low quality and small portion looong period before main meal and last meal"
Airlines flying from Switzerland to Springfield have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights