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Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"

Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"

Pros: "the crew were amazing, very friendly, welcoming and attentive."

Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."

Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."

Pros: "Friendly crew. Landed early."

Cons: "4 hour delay"

Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."

Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"

Pros: "N/a"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Pros: "Accurate arrival time"

Pros: "Everything"
Cons: "Nothing, keep at it"

Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."

Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."

Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Pros: "seat was fine."
Cons: "A/C was blowing right on our heads. Asked to have the A/C turned down. They said sure. The nothing. Asked again? Nothing. 3rd time, my neighbor and the people in the seat ahead told them that we were ll cold. Nothing! I was sneezing by the time we landed."

Cons: "Late with no information"

Cons: "Nothing"

Pros: "Nothing"
Cons: "Flight delay 5+ hours poor Service"

Pros: "On time. Clean."

Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."

Pros: "Everything went well...on time, quick boarding and free gate check of bag."

Pros: "On time flight arrival"
Cons: "Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board."

Pros: "A good basic no frills flight"
Cons: "Luggage missed the flight and was delivered later that say. It is the same as happened the last time we took this flight."

Cons: "Cancel my flight at 7:50 am to 1:50pm"

Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."

Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Pros: "Flight all left on time and actually arrived early. Nice to have free movies, shows, etc. Good selection of current stuff"
Cons: "Seat spacing width is too narrow. Knee room was good as we had an exit row."

Cons: "If flight is full all the time get a bigger plane"

Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"

Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"

Pros: "The costumer services."
Cons: "N\A"

Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."

Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."

Pros: "On time. Funny pilot"

Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."

Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."

Pros: "Treated with the utmost courtesy"

Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"

Cons: "Delayed 2.5 hours"

Pros: "Great crew and aircraft"

Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."

Pros: "The crew wa very nice, food was very good for economy."
Cons: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."

Cons: "seats in business class seemed old and tired not much legroom"

Pros: "I like the promptness of the service Delta offers. The planes typically are not delayed due to mechanical difficulties."

Pros: "I loved the award winning video that introduced the flight safety instructions."
Cons: "Nothing, it was great"

Pros: "Once we took off the flight was quick and smooth"
Cons: "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."

Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."

Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."

Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"

Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."

Cons: "Horrible delays. Delta doesn't have these problems."

Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"

Pros: "Food was decent, service was okay"

Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."

Pros: "Crew was very nice. Free snacks provided on plane."

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"

Pros: "on time"
Cons: "very cold"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."

Cons: "Tsa is very unorganized and extremely rude."

Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."

Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"

Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."

Cons: "it was an hour late"

Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."

Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."

Pros: "First class flight attendant was awesome!!"

Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."

Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."

Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."

Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."

Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "All connections-smooth"

Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."

Pros: "More options for entertainment on a long flight."

Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."

Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."

Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."

Pros: "worst experience. Airplane people not so good"

Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"

Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."

Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."

Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."

Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."

Pros: "Friendly crew"
Cons: "3 hour delay"

Pros: "Exit row seating."

Pros: "No individual screens to watch. Get with the times for long flights !"

Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."

Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."

Pros: "Ok flight"
Cons: "Not iberia"

Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."

Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."

Pros: "I had really awful sinus pain on the flight and the crew was very helpful and sympathetic"
Cons: "The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights"

Cons: "This was just so awful! I was so disappointed because I have heard good things about United. The seats I paid extra for were ridiculously small, no leg room at all! Then the plug for earbuds was broken, so I was unable to watch movies or listen to music. I am really dreading the trip back!"

Pros: "I was asleep for most of the flight so I missed any food & did not use the internet. I consider an uneventful flight as a great experience :)"
Cons: "At 1 am, SEA TAC had a 20 minute delay for air traffic!"

Cons: "Worst flight experience ever."

Pros: "Nothing great, nothing bad. took off and landed on time."
Cons: "paced seats, nit enough room for carry ons."

Pros: "Gates for connecting were close and even with delay, I made it on time."
Cons: "Flight delay, that made the short connection even shorter"

Cons: "Gate crew didn't help much with seating or connecting flights. Staff almost never smiled, and when boarding the plane instead of a, "hello" or "good morning", there were two attendants staring at their phones. They looked up when I greeted first, but seemed put off a touch. They also switched the seating without telling us ahead of time, so my husband and I had to sit in middle seats, apart from each other on our anniversary trip. Very unhelpful and unfriendly when I inquired to change."

Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."

Pros: "How they gave me exit row seats and flifht crew was good"
Cons: "Your check in ticket counter workers in SEA airport.. there was a married couple who was very rude and because i could not get a "prepaid card" but had 25 for my bag the man said "well i guess you are not going" excuse me?! I paid over 200 for my ticket!! Luckily there was a nice polynesian young man who stepped in and helped right away. That couple made my experience HORRIBLE! I do want something done about that! I almost missed a very important event and they looked to be arguing with each other! They need to keep their personal stuff at home! I was so mad.however, the flight crew was awesome!"

Cons: "Delayed because of no crew members"

Pros: "Access to in flight entertainment."
Cons: "Air vent pressure was lacking Cramped quarters but it is expected in economy."

Pros: "Delays 2 hours"
Cons: "Refund"

Pros: "Good flight and good crew."

Pros: "Everything went by smoothly, no problems"

Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."

Pros: "The staff was pleasant and helpful."
Cons: "The flight was late but that was at no fault to the airline."

Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."

Pros: "Nothing. The people were rude the flight was late, the seats were cramped."
Cons: "Everything. I can't say anything about how bad it was."

Pros: "Nice leg room courteous attendants"
Cons: "Pay to watch all tv? Not worth the charge"

Pros: "BEFORE BOARDING, THE STAFF WAS SUPER FRIENDLY AND ACCOMMODATING"

Pros: "Boarding. Crew friendly"
Cons: "Uncomfortable tight seats. Overpriced entertainment cost"

Pros: "The captain kept us informed, the flight attendants were simply amazing, going above and beyond to ensure the best flight possible."
Cons: "The plane was delayed twice. The crew members at the terminal did nothing to explain why. I do know that in their world things like this happen, but in the customer's world, things like this can really mess up someone's day, so simple periodic updates as well as one genuine apology for the inconvenience would have made things a whole lot better."

Pros: "The slim seats are nice, but lack the wired head rests!"
Cons: "The overhead lights were SO bright that they were nearly blinding. Also, I was sitting behind the wing so it was so loud! Guess there's not much to be done about that on a small plane."

Cons: "Late, deplane, staff was unhelpful"

Pros: "Quick boarding"

Cons: "Lost my second flight because first one late, got a standby ticket for next flight, but the plane was full, was hungry, no money to spend in airport restaurants, United company should provide at least a breakfast for this inconvenience. Next flight will be with another company for sure."

Pros: "I am 5 foot 6 and my knees hit the seats in front of me. Seat did not recline. Sucked."

Cons: "Delay"

Pros: "The crew was very accommodating."
Cons: "I was seated in the economy section. It was quite uncomfortable for a four hour flight. I'm 5'9" and didn't have enough space to stretch in the 737. I felt bad for the middle seat section because there was no room at all. I had an aisle seat and still didn't have enough room the stretch. There was no food or snacks served but the crew did offer free drinks: oj, tea, water, or soda. if you can upgrade to economy plus it's definitely worth it. Spend the money for it. You will have more leg room for sure."

Cons: "Boarding was a nightmare. Minimal customer service."

Pros: "Sleep"
Cons: "Rude lady serving and no tv options"

Pros: "Beverage service"
Cons: "The seats were so narrow and uncomfortable that it was impossible to enjoy the flight"

Pros: "Efficiency"
Cons: "Turbulence!"

Pros: "They had a backup plane and tried to get us out of Seattle as soon as possible"
Cons: "How they were overbooked and we had a delay due to maintenance so some people missed their connection flight from Chicago. It was just a hectic flight."

Pros: "The flight attendant didn't address that someone else was in my seat when I got on the plane. I specifically picked two seats next to each other because the person I was traveling with has anxiety while flying. If other passengers hadn't willingly changed their seats then we wouldn't have sat together. I told the flight attendant and she dismissed me entirely. Also they packed is all in even though the exit row seats were completely filled. I think they should've just allowed some to have those seats for the comfort of the rest of us"

Cons: "It was very cramped. The chair barely reclined and it was very tight."

Cons: "There was so little space between our seat and the one in front of us that my boyfriend and I got no sleep on the red-eye flight. And I'm quite small!"

Cons: "The flight was overbooked. The attendants kept trying to offer gift vouchers."

Pros: "Flight was smooth"
Cons: "Nothing"

Pros: "6 hour flight was a 6 hour flight"
Cons: "1st time going thru the convenience of prioritized seat grouping 1-5. I can understand the theory behind the grouping, but, by time it was my time to board, since I was in group 5, all the overhead luggage bins was filled up. Also, I am a big man that buy my tickets months in advance and choose my seating wisely, months in advance. Just to give it up to a family sitting next to me that wants to sit together. That was my choice in the matter though."

Pros: "The flight attendants were above and beyond. Both of them were very friendly and engaging. If all employees were on the same level as these two flight attendants everybody would enjoy their flying experience better. They are the type of employees that bring customers back."

Pros: "Check in was great. Crew was outstanding."
Cons: "Can't really complain about this flight. Was all around pretty good."

Pros: "What a great experience. I have flown alaska airlines all my life but this experience with united is a game changer. New planes that are clean. Service was outstanding."

Pros: "The crew was friendly."
Cons: "The flight was delayed hours before the flight, then again, then the second delay was revoked. The flight was from Seattle to DC to Philadelphia, and the layover in DC was too short. A delay that was at first 10-15 minutes, then changed 4 or 5 times until it ended up being a 30 minute delay caused me to miss my next flight because I only had a 50 minute layover in DC. No one could tell us why the flight was delayed in the first place, then I got off my plane, and was told that I had already missed my flight, and given a voucher for a hotel room, and it turned out that the second flight was delayed as well. Then I had to wait an hour for my bag to make it from the plane to baggage claim because they did not put it on the conveyor with the rest of the passengers' luggage, even though I specifiaclly asked them to do so when I got off the plane and got my hotel voucher."

Cons: "Two flights both of which had long delays that were not weather or passenger related. Plane had sardine can seating."

Pros: "The crew was great and friendly."
Cons: "Not a lot of leg room and the guy next to me infiltrated mine as well."

Pros: "Nothing"
Cons: "That my flight was at 5:15am so I got there around 3am and no ONE WAS THERE TO HELP !! It took forever !!"

Pros: "The crew"

Pros: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."
Cons: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."

Pros: "Cheap and non stop, free chargers"
Cons: "Allowed people to put personal items and carry ons in overhead bins which forced some to check bags. Internet option is useless without Hulu, Netflix support."