Find Cheap Flights from Sydney Kingsford Smith to Los Angeles (SYD - LAX)

plane was new and clean short destination fly was good

The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl.

Ease of contacting them, their quick response time and friendliness.

The seats reclined pretty far and there was a good pick of movies and tv to watch. They also provided you with bottled water from the start.

The staff wasn't patient an was quite rude. I asked for a drink and waited 30 minutes before I had to ask again. When they would come around with tea or coffee they would walk so fast I kept having to wave my hands and sometimes they would keep walking and not get to me. I was sitting next to an elderly man who was having trouble getting out of his seat in the aisle. Instead of helping - the flight attendant was rolling her eyes and kept trying to push through.

The crew was friendly, fast & efficient.

It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer.

The flight attendants were rude and not helpful. The checkin counter at the Sydney airport is hidden. Better signage would be helpful in locating the area

Cabin crew was efficient and friendly. In general, your baggage policy is horrible. Only airline I'm familiar with that only allows one checked bag?? I believe your aircraft baggage capacity is equal to any other aircraft of the same model so why the one bag limit. The landing in Nadi was horrible. The plane hit so hard on landing that it bounced up and hit hard again. Everyone was scared and holding tight to the seat in front of them. What was equally disturbing was that neither the pilot or co-pilot ever came on the speaker and said ANYTHING! No explanation, apology or anything-complete silence.

This was very unprofessional and makes me wonder what was going on in the cockpit? Seemed to take an in ordinarily long time to clear food trays after the meal. They were offering seconds on beverages before they had even cleared the trays.

Service

Long time to load luggage. 45 min late

It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up.

Easy boarding.

The food. The crew can be a little friendlier. They don't seem too happy to work for the company.

The only choice of food was curry

Staff was very kind.

Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated

Generous coach seating, plentiful tasty food, all the creature comforts we needed.

The entertainment system touch screens do not respond well.

Bumpy but I guess VA can't do much about that. Everything else was perfect. Thank you

I thought the seats were pretty decent.

The food was gross, they ran out of 2 of the 3 choices. The entertainment system was old and not very responsive with a mediocre movie choices. My seatbelt was worn and the staff weren't that helpful. I had to take a shuttle and then recheck my bags and then walk for 15 mins to gate with 10- mins to spare. boarding was very slow and we left late.

staff was very good.

The flight was bought through Virgin Australia and without much notice, the flight was switched to Delta. The seats were amply smaller, amentities were not good (blankets and pillows). Food was terrible and was not as promised when the purchase was made through Virgin. Seats were so bad that my back and butt hurt after a couple hours. I would rather pay a couple hundred dollars more to have a quality flight experience.

The crew was very friendly and competent. The seats are fine but there is very little room to store anything within reach.

The flight crew was very attentive even w/ a full cabin. The flight itself was uneventful. On board entertainment made the 13+ hour flight less miserable. For economy class I felt like the amount of leg was generous.

I food was not spectacular but it was adequate. My expectations for economy class are never high so I don't really feel this is a negative it was as expected.