|Avg. Flight Duration||14h 00m|
|Flights Arrive in||San Francisco|
|Flights Depart from||Sydney Kingsford Smith|
|Airlines||Fiji Airways, Virgin Australia, China Eastern, Qantas Airways|
Pros: The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)
Cons: My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred.
Pros: We arrived safely
Cons: 90 minutes delay without information or appology.
Pros: The crew was nice.
Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.
Pros: Great hospitality
Cons: Food was mediocre
Pros: Friendly helpful staff. Loved the leg from Nandi to Auckland.
Cons: Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)
Pros: The crew was beyond amazing. Can’t say enough good things about the crew from the ticket agents to the flight attendants. Super helpful and friendly. The nearly 15 hour flight was surprisingly comfortable even in our economy seats.
Cons: The boarding process was kind of a nightmare. But this was not really the fault of the airline. LAX is just that way.
Pros: Plenty of empty seats on the plane
Pros: The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues.
Cons: The experience of economy x seemed the same as economy. My seat request did not happen.
Pros: Nothing the planes are old in comparison to others and the staff were woeful.
Cons: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.
Pros: Staffs were very rude. They are not professional. Slow service.bad impression
Pros: Newer planes
Cons: Better foos stewards
Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.
Pros: Wonderful seat in first class. Good crew. On time departure and early arrival.
Cons: The food was skimpy and not interesting.
Pros: Plane was ok
Cons: Better customer service from airline employees
Cons: No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely
Pros: Comfortable chairs.
Cons: With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’
Cons: Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service.
Pros: The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances.
Cons: Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work.
Pros: enjoyed the newer planes
Cons: less use of single use plastics. air canada could become a pioneer and use compostavle plastics or better yet the new paper box water bottles!
Pros: good seat
Cons: rude crew and unsanitary bathroom
Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...
Pros: Pleasant, fast, and efficient process
Cons: Leg space cramped for my tall husband
Cons: Flight was 4 hours late with no explanation
Cons: We did not get any notice as we were in the flight from figi! When we arrived we were just told flight has been cancelled and we should make our own hotel arrangement as next available flight is tomorrow
Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.
Pros: Crew was amazing. Seats were fairly comfortable.
Cons: despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight
Pros: They got me safely from lax to Brisbane.
Cons: A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable.
Pros: fast boarding
Cons: Better Movies
Pros: Staffs were very rude. They are not professional. Slow service.bad impression
Pros: great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom.
Cons: movies were dated.
Pros: The flight /services
Cons: Food was okay
Cons: Nice crew. Newer airplane
Pros: Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me.
Cons: Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight.
Pros: The service and food
Cons: Plane seems dated
Pros: The food
Pros: timely and comfortable
Cons: less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)
Pros: 13 hours might seem long but other carriers had longer flight times. Qantas was friendly and efficient. The flight itself was smooth. The B747-400 aircraft, while old, was comfortable. I slept for most of the flight with the help of some melatonin. The entertainment selection was good. The service was good. I would happily fly Qantas again on my next Australian adventure.
Cons: The headphone connection in my seat was wonky on both flights to and from SFO-SYD. It was the same aircraft.
Pros: The food was decent
Cons: The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening.
Pros: Direct flight from Sydney to San Francisco. Good price, on sale.
Cons: Leg room okay unless person in front puts there seat back and then it is almost impossible to be comfortable, even if you put your seat back. Food distribution is done in mysterious ways. Movies were the same coming and going even though it was more than a month between flights.
Pros: the crew was very helpful with my dietary
Cons: the seat cushion was so terrible I had to sit on a pillow for the whole flight. The power USB did not work in my seat for the duration of the flight. There was no wifi for the duration of the flight
Pros: The seats were very comfortable and afforded plenty of leg room. I would recommend Virgin Australia
Cons: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.
Cons: The flight was delayed to the point where we missed out connecting flight. No reason for the delay given.
Pros: Free WiFi and a snack of crackers and a dip.
Cons: All good!
Pros: Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst.
Cons: Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies.
Cons: No information around delayed flight. There were 4 delays..
Pros: The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again.
Cons: Planes seemed dated. Video equipment was in overhead bin.
Pros: Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!
Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.
Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.
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