Daily cleaning, installation of cabin HEPA filters on flights from Syracuse to Massachusetts
|April||Best time to beat the crowds with an average 3% drop in price.|
|November||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$265||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
|Flights to Boston||1h 15m|
The cheapest ticket to Massachusetts from Syracuse found in the last 72 hours was $1,445 one-way, and $155 round-trip. The most popular route is from Syracuse to Boston, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $69.
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 993 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 22 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Massachusetts.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Massachusetts is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Massachusetts with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Massachusetts up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Attentive staff and quick flight"
Pros: "On time. Crew friendly"
Pros: "The flight was quick and the crew was very accommodating."
Cons: "We left half an hour late from JFK."
Pros: "We arrived safely!"
Cons: "Seems like no AC. Small screens and super poor quality. Disappointing."
Pros: "Always a fan of JetBlue - boarding process, flight crew, snacks, wifi, TVs. Great experience."
Pros: "the air crew was excellent for a great flight! thank you pilot and copilot! :)"
Cons: "waiting in the airplane for a long time for the "union" ground crew to load the bags into the aircraft. They were on hold because of lightning in the area but we saw only 1 strike far away. that's a "union" for you! :/"
Cons: "They reconfigured the flight home adding more time onto the flight - I missed my connecting bus ride because of this."
Pros: "Leg room wa nice. XM radio is great"
Cons: "No issues."
Pros: "Very nice and smooth flight"
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "The flight not being full was nice. Sat seems to be a good day to travel even though the flight price was more than a midweek flight."
Cons: "They warned that passengers were standing or moving about the cabin and to sit down when we were heading to landing. No passenger was standing. This was not a recording, but several passengers remarked basically it was just done out of fear or laziness on flight crew part. Minor point, but had to find one."
Pros: "The Popcorners were fresh."
Cons: "Once again, Jet Blue did not let us check-in online because we had purchased tickets through a travel site. And although the partner with Azul, they claimed that they could not check us through to our final destination. Coming home, Azul did this for us without issue. Gates E-9 and E-10 at Fort Lauderdale are a disaster waiting to happen. There is inadequate separation between the two gates to allow efficient boarding. When the flight out of E-9 got delayed, they ended up boarding two flight at the same time. Boarding announcements dd not specify flights and it became a huge snafu. The crew did not try to change it - they plowed ahead ignoring the confusion they were causing. On board, the movies did not run smoothly - one was restarted three times. I have tried to book on Jet Blue firt in the past. My last three experiences are making me rethink this."
Pros: "It never took off"
Cons: "The only saving grace here was the ability to switch to another flight. The original flight was delayed by 12 hours."
Pros: "The three women st the ticket counter who helped me were wonderful."
Pros: "Crew and staff was friendly and courteous."
Cons: "The positioning of the TV controls on the top of the armrest means that it becomes useless as an armrest. I had to hold my right arm in the air so the passenger next to Me could use his controls. I was in a middle seat. The fix would Be to have the controls on the side Of the armrest like on most other airlines"
Pros: "easy boarding, plenty space, kind and helpful crew"
Cons: "delayed flights both ways, very cold air conditioning (which a flight attendant did adjust after I asked), sound didn't really come through headphones - very scratchy"
Pros: "L.L Bean crew was amazing!! The tv channels and movies!!"
Pros: "Comfortable flight"
Cons: "Boarding area was changed without any notification so I was waiting in the wrong are the entire time till my name was called on intercom."
Pros: "The staff, seat comfort (leg room) and being updated on the trip by the pilot."
Pros: "Fast, comfortable. Couldn't ask for more."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "I like everything about it."
Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."
Cons: "Flight delayed twice flight attendants ignored me walked past me when I wanted a drink and didn't ask me if I wanted a drink flight attendants never introduced themselves and went over the safety procedures and evacuation . They made one announcement seatbelt for turbulence and will be in Boston in two hours!"
Pros: "Everything was on time"
Cons: "The staff at the boarding gate did not announce clearly."
Pros: "Flight was on time, boarding was seamless. Red Sox were in extra innings and I couldn't find my earbuds. The flight attendant managed to find me a pair so I could listen to the game, and was super nice about it. I appreciate her efforts."
Pros: "The boarding process excellent. The plane was clean and departed from the gate on time. PHL security was slow to get through but once on the other side things went quickly."
Cons: "My main issue was the lack of snacks that were applicable to flying in the morning. This was a 8AM flight so cheese snacks, cookies, or peanuts aren't really a breakfast food. Thankfully they had coffee for drinking."
Pros: "Absolutely nothing."
Cons: "My flight was delayed. I asked JetBlue if I could make it to the gate in time for my connection and they just put me on a different flight even though I asked to try and make the gate. My flight arrived in time and I barely made the gate and TAP called my name as I was running to the gate on time, but since JetBlue changed my flight they said I couldn't get on the flight I was scheduled and purchased. So I had to get a hotel, neither paid for that or the money I spent in Boston for over 24 hours. Terrible work."
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Friendly flight attendants"
Cons: "Being delayed from taking off by 2 hours in an airport that had very few restaurants near the gate that were open."
Pros: "Excellent service and the free DirecTV is a definite bonus!!"
Cons: "I don't plan to use Kayak again. You outsourcing the reservations made my experience awful."
Cons: "Delayed 3 hours"
Pros: "Nice crew and clean plane."
Cons: "3.5 hour delay"
Pros: "Efficient boarding, clean & comfortable seats."
Pros: "Pilot was funny and staff was very professional."
Cons: "That boarding was backwards with the last rows going on first :-("
Cons: "Flight was cancelled."
Pros: "Sony nothing to find fault in. Free I ternet, great service, clean plane, etc."
Pros: "Crew nice and flight comfortable. We arrived 10 minutes early as well which was great."
Pros: "I liked the leg space."
Pros: "Entertainment was on par"
Cons: "Seats didn't go back far enuff"
Cons: "Told about our 2 1/2 hour flight delay at the original boarding time, then kept at the airport until 1:30 AM when the flight was finally cancelled."
Pros: "price, service, snacks, entertainment"
Pros: "Nice crew!"
Cons: "Flew first class from SeaTac to Boston (5.5 hours) and got a tiny bag of cheese its and a vodka right after take off (midnight). Would have been nice to have one more round of drinks before landing (maybe coffee?) at 8am in Boston? maybe food for the long flight since most places to get food in the airport are closed by the time I checked in."
Cons: "This flight was probably great but I was not on it"
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Cons: "Dripped on!!!!!!"
Pros: "Flight itself uneventful"
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "Timeliness, easy trip"
Pros: "Awesome customer service"
Cons: "No complaints"
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Cons: "Seat did not recline."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "great flight , on time, great service"
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "No food or entertainment on short flight"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "Everything went smoothly."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "Exceptional flight staff -"
Cons: "Smooth and easy"
Pros: "Great stewardesses, good food"
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Cons: "Same as above"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."
Cons: "Too cramped for a flight more than 90 mins - even in the "comfort+" section. This plane configuration is fine for much shorter flight routes"
Pros: "Delta always has good customer service"
Cons: "Amenities on smaller flights are generally less enjoyable; still did a good job, though."
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Pros: "Great flight"
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Very enjoyable trip."
Cons: "no food. no entertainment"
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Pros: "Seat assignment very comfortable!!!"
Pros: "Great customer service"
Pros: "On time departure, friendly staff, nice free snack. Overall good experience."
Pros: "Generally there was a king of a "good buzz" among the passesgers Appreciated the good budget value. It made the trip to see my daughter possible"
Cons: "I don't have any negative feelings"
Cons: "ages they don’t came"
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "On time arrival"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "Direct service, legroom in main cabin"
Cons: "Flight bought by American Airlines. Not the same quality as British airlines flight."
Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
Cons: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."
Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."
Pros: "Good meals and accommodating crew"
Cons: "Tight seats, not a lot of legroom"
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."
Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."
Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Pros: "It was a good flight back to DC."
Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Pros: "First class flight attendant was awesome!!"
Cons: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"
Cons: "Flight landed a little before 4 am. Was supposed to land around 11 pm."
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Pros: "Everyone operated fast and professional"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "Crew was nice and professional. Food was good."
Cons: "Seat wouldn't recline. Old 737 so uncomfortable for coast to coast flight."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."
Pros: "Ok flight"
Cons: "Not iberia"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Pros: "The crew was nice Smooth ride"
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"
Pros: "Low price"
Cons: "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."
Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."
Pros: "Rough landing"
Pros: "The crew was excellent and the process was quick."
Cons: "I didn't like the fact that the flight was supposed to be an 1 hr and ended up being 2 hours & 20 min"
Cons: "Had to reschedule to a later flight."
Pros: "amazing crew, very clean"
Pros: "It was a regular nothing different flight then what was expected."
Cons: "Need to develop the entertainment system to become at least minimumuly adequate. I have learned to treat these flights as buses in the air."
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "Great employees!"
Pros: "Dependable, fast, clean"
Pros: "Movies were great"
Cons: "Need more snacks on a long flight"
Cons: "Even though I downloaded the app, the WiFi wasn't available so there was no entertainment. Also, the flight was delayed over an hour."
Pros: "Plane took off on time and landed early :) smooth flight despise weather. Overall great flight"
Cons: "The flight attendants didn't smile much and were very bossy."
Cons: "4 hour 20 minute delay to change part. Since last flight of nigh plenty or the planes could have been substituted while part was switched overnight on this one."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in."
Pros: "Clean plan and ok seats"
Cons: "No entertainment, no wifi available, checked carry-on bag because they said there was no room, which was not true, boarded plane late which delayed the filght by 20min for no apparent reason... Crew was not friendly and did not follow captains orders when we hit turbulence as some members would not remain seated which lead to head crew member to make a public announcement to the crew to remain seated and follow captains orders."
Pros: "I like that the flight was quick!"
Cons: "2 babies were on board. Cute but screamed the whole time! Not pleasant at all!! When booking passengers should be able to view if another passenger with baby will be on board!"
Cons: "Just got off a SF to Boston flight on a new looking 737. It was the worst, most uncomfortable flight experience of my long life. The seats are narrow to the extreme (BTY, my doctor tells me I'm under weight for my 5/7 frame), and the leg room is practically non existent. You can't stand up if the person in front of you has their seat inclined. Shame on you United for packing us in this tight. There are tv screens on the back of the seats but you have to pay for tv and movies, unlike JetBlue, where tv is free. It would at least have been nice to have the flight path shown at no cost."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Pros: "Flight was good on time"
Pros: "Good flight arrived early and upgrade available"
Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"
Cons: "It was 4 hours late."
Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"
Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"
Pros: "The staff were 1) Accommodating 2) patient 3) approachable 4) real 5) professional. Genuine and normal."
Cons: "Miserable leg room / very cramped in the seat / it makes one want to actually see what type of aircraft and its number of seats I would be flying before buying a ticket. This is sad because the staff were terrific. They really were, but they do not control management who feel the need to cram more seats in the fuselage. Because of this, I would hesitate from flying United in the future. Is the extra profit worth the miserably tight environment? I did not mind bending over to walk down the aisle as long as when I sit down there is roominess."
Pros: "Thank You. Everything was great!"
Cons: "I feel bad for marking Food and Entertainment as poor; however, they were really both "not applicable". Please add another column. I'm sure the review will look much better :-)"
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Pros: "Space was cramped, crew inattentive, coffee was undrinkable and tv would not turn off or play movies."
Cons: "See above. Will try to avoid United in the future."
Cons: "Our flight to San Francisco was canceled"
Pros: "Free direct TV was a bonus. We appreciated the extra space in the United plus seating (which does cost quite a bit extra)."
Cons: "Seats were very uncomfortable. Good choices were VERY limited in United Bistro. No good options for people that are sensitive to spicy foods."
Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."
Cons: "In front of the exit row so weren't able to recline seats"
Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."
Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."
Pros: "Flight was on time."
Pros: "I like how they make baggage so easy. I could have my carry on green tagged or tagged to meet me at my destination. Loved it."
Cons: "the seating is compact and hard to stay comfortable."
Pros: "Even though the flight left 3 hrs late it was very nice...I still think you should offer free Wi-Fi. ..and it wss nice that the food and beverages were free because we where late..Thank you"
Pros: "Not overcrowded"
Cons: "Flight was delayed. No power outlets"
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Cons: "I have handicape son and they didnt give seat together"
Pros: "Reasonable amount of leg room. Much better that the flight out, during which all passengers were squashed in like sardines (and I'm a short, small-boned person). United should stick with this model plane and sell the other one for scrap."
Cons: "Complete and total lack of food on a 5+ hour flight."
Cons: "No food provided at all. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Did not have enough room for all carry-on bags on board. Was delayed and no notification given to passengers."
Pros: "Every thing"
Pros: "This was the first time my 19 month old had flown and it was a pleasant experience over all. I asked if the had a spot with an open seat next to it and they moved me so that he has more to wiggle."
Pros: "It's always great when the plane is not full and you have some extra room."
Cons: "I do wish that the plane companies would start to serve some type of food during a three hour flight."
Pros: "Everything was smooth"
Pros: "Hair plane was very clean"
Cons: "More options for Food (snaks and drinks)"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Paying $200 for baggage was a rip off. Having to claim baggage and recheck in Chicago was ridiculous. Getting unchecked from our flight because we arrived too early is beyond belief."
Pros: "Quick, easy. Friendly staff.."
Cons: "So grateful for all of the help we received!! Thank you!"
Cons: "Nothing!! First time flying with a broken leg...wheelchair, emotional animal, crutches...you guys were AMAZING!"
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Cons: "I miss getting a free drink (other than water) and a snack during my flight. It would also be nice to be able to charge my phone"
Pros: "Seats are not comfortable"
Cons: "A complementary cup of tea. $50 for one luggage is a rip off. My 1st time flying with frontier. I had to wait 45 minutes in my wheelchair to go to gate."
Pros: "Good taking off n landing"
Cons: "Being delayed due to technical difficulties"
Cons: "Flight was delayed 2 hours and weren’t told why. Then baggage was delayed being offloaded from plane"
Pros: "The flight boarded quickly and smoothly. The attendants were happy and full of personality. Inexpensive direct flight!"
Cons: "We were about 30 minutes late to land even though we took off on time. The snacks and beverages are not complementary; they cost extra."
Pros: "Frontier was smooth and efficient, didn’t have any issues."
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "Wonderful. To have a direct flight"
Pros: "Flight was super fast and convenient. Glad to have something like this in Syracuse! Staff was very efficient."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Pros: "Straight flight"
Cons: "Straight flight and nice prople"
Pros: "New plane and comfortable seats."
Cons: "Frontiers markup strategy"
Pros: "Made it in one piece"
Cons: "There was a four hit delay, rough landing, and you had to buy everything on the plane. I’m never flying frontier again."
Pros: "Tickets were very reasonably priced"
Cons: "There was no catering on the flight. I always look forward to my vodka cranberry."
Pros: "The crew was nice- that's it"
Cons: "Everything - not comfy- it wasn't the frontier that I used to enjoy- horrible seats, horrible food and drinks you pay for everything... it was definitely a cheapened out airline. I understand low fares now and why y'all are priced the way you are! This airline is same as spirit not comfortable at all. I will pay a little bit more next time for quality. Also horrible landing."
Pros: "It was a regular flight"
Cons: "Be prepared to pay for free consciences with other airlines"
Cons: "I was charged $45 for a carry on both ways which was not disclosed via your site. Adding an extra $100 to my ticket for no good reason sure did put me in a foul mood. seats don't recline and other than water, you had to pay for anything to eat or drink on the flight and I mean anything. This is a terrible airline and I'm surprised it remains in business at all."
Pros: "From the time I arrived to the time home was very good service, team members was excellent"
Cons: "That I had to paid for refreshment"
Pros: "Crew was nice."
Cons: "Seats very uncomfortable."
Cons: "The child behind me that kept kick king my seat and screaming who's parents didn't stop him and had a poopy diaper they didn't change made the flight really unpleasant."
Pros: "The initial fare seemed reasonable but they charge you for carry on as well as checked baggage big time."
Cons: "When we checked in for the return flight EVERY SEAT had a price tag, and the implicit threat was that your may not be seated together if you didn't pony up."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "Timing was great! We left early and arrived early."
Cons: "The luggage took close to an an HOUR to come out!! Arriving early benefitted zero!"
Pros: "Flight was ahead of time with no hassles."
Cons: "The seats are so narrow.and leg room almost non-existent. I'm 5'4" and can't even imagine what it is like for taller folks."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "No wifi made the trip unbearable."
Pros: "direct flight to destination"
Cons: "seat spacing too close; added cost for seat and carry on bag"
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Cons: "No one at the gate to update you. Two planes boarding out of the same gate 11 minutes apart."
Pros: "The crew is friendly."
Cons: "They charge for every single thing. The seats are incredibly stiff."
Pros: "They were efficient, polite and it was a well-executed flight"
Cons: "Epitomizes airlines' short-comings: extra for luggage, extra for sodas, long lines, extra for luggage on the return flight."
Pros: "The price was cheap... But as the lesson goes, you get what you pay for. In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Cons: "In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Pros: "The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Cons: "I didn't like it at all The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Pros: "The lady at the desk to get my boarding pass was friendly and nice. And it went very smoothly. Crew on the plane was also friendly and nice. On both counts I would give a 5 star plus."
Cons: "Very tight seating. And not the most comfortable seats."
Pros: "At least it was clean"
Cons: "No room. Cramped. No attempt on the crews part to calm 2 screaming children almost the entire flight. Odd that the Frontier desks were totally closed and none of us who got there as instructed could get no info. And it is crazy that people have more horrid stories about flights with you. One woman 's plane arrived late bec of a delay and she couldn't get her luggage for hours. We sat with her. She contacted you and her usual carriers while we sat there and she heard nothing from you but immediately got response from the other carriers. Were you all shut down?"
Pros: "It got us where we needed to go."
Cons: "Flight was delayed! We finally got to Atlanta and the train was not in service, so we walked from one end of the airport to baggage claim. That's past 5 terminals! Over 20 minutes of walking. Flight itself was OK. I never thought I'd be paying theater prices for snacks and drinks. Seats don't recline, so sleep not possible."
Pros: "Was a good trip. Things went smoothly as you could expect with 250 passengers."
Cons: "Can't really think of anything negative"
Pros: "Not much."
Cons: "The seats were small & of cheap quality. Leg room was poor. Everything had an extra price."
Cons: "Pathetic seats Don't even get complimentary drinks"
Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."
Airlines flying from Syracuse to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Syracuse to Massachusetts
Masks required on board, masks provided on flights from Syracuse to Massachusetts
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