Find cheap flights from Syracuse to Milan Malpensa Airport

SYR - MXP

Find cheap flights from Syracuse to Milan Malpensa Airport

Round-trip
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Syracuse (SYR)
Milan Malpensa
Wed 10/28
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Top 4 airlines serving Syracuse Hancock Intl to Milan Malpensa

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,714 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."

Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"

Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"

Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."

Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."

Cons: "Broken plane. Why not take better care?"

Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."

Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."

Cons: "It was late"

Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."

Pros: "Crew was amazing, flight was much more comfortable. Nice selection of drinks."
Cons: "The snack on the flight was brioche with a Cajun spread. The bread was great but the spread was too spicy for my tastes."

Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"

Cons: "Our brand new stroller was damaged on our flight."

Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."

Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."

Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."

Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"

Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."

Cons: "Turbulence but no one can help that"

Pros: "Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights."

Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Cons: "N/A"

Pros: "The flight was actually ahead of time!"

Pros: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"

Cons: "Flight delayed on runway in NY for 90 minuted"

Cons: "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."

Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."

Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"

Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"

Cons: "The crew was great and the flight came in early. I wish there was a better food selection."

Cons: "Officiant"

Cons: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."

Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"

Pros: "Everyone is working the gate and on the plane were amazing!"

Pros: "Timeliness, easy trip"

Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."

Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"

Pros: "Nothing Special"

Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"

Pros: "Nice crew"
Cons: "Normal too squished conditions."

Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"

Pros: "Crew"
Cons: "Boarding process"

Cons: "Courtesy, on time and good communication."

Pros: "Almonds"
Cons: "Seat, did not get upgraded"

Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."

Pros: "on time, clean, prompt."

Pros: "Delta is always running behind."

Pros: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Cons: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."

Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."

Pros: "Crew was professional and helpful."
Cons: "The seat was narrow for business class."

Pros: "New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job."
Cons: "I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue."

Pros: "Crew was courteous and professional. Food was okay."
Cons: "Seats a little wider and little more leg room."

Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."

Cons: "My seats were broken on two flights--could not recline. Maintain the equipment better."

Pros: "Fly is Ok"
Cons: "Fly is Ok"

Pros: "Same as above same as a bove"
Cons: "Same as above"

Pros: "Smooth flight. Friendly crew."

Pros: "Smooth flight except for tasteless special meal"

Pros: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Cons: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."

Cons: "I did not like the fact that I was not on this flight."

Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"

Pros: "This 10+ hour plane ride was one of the longest and one of the best flying experiences we have had. The flight was smooth and comfortable. The flight attendants were very nice and their hospitality were second to none. We will definitely fly with Lufthansa again!"
Cons: "A little more cushion on the seats please!"

Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."

Pros: "Great crew and service."
Cons: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."

Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."

Cons: "Over 30 minute delay for an hour flight! Frustrating."

Cons: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."

Pros: "food was excellent"
Cons: "no 'breakfast' specifically, other snack items were available"

Cons: "My bag no arrived"

Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."

Pros: "Firstly, the food was great!"

Pros: "Food, drinks, crew hel;pful"
Cons: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"

Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"

Cons: "The security line at the Berlin airport was very long. It took almost 40 minutes and the airline was not providing information / assurances that the plane would wait."

Pros: "I liked the entertainment options, beverage service, and leg room."
Cons: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"

Pros: "I like the way there crew treat with friendly smile"
Cons: "The long wait lay off"

Pros: "Very friendly staff and food was delicious."
Cons: "I had to run from Terninal A to Z to make this flight since our first flight was delayed arriving due to weather. As a result, my luggage didn't make it to my destination."

Pros: "The crew was friendly, helpful and attentive. Excellent boarding procedure."
Cons: "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."

Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."

Pros: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."

Pros: "See ath to mun flight comments."

Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"

Cons: "Very small narrow seats in business class on this flight."

Pros: "Crew very attentive"

Pros: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Cons: "Nothing really. I had a very positive experience on this flight!"

Cons: "It was delayed by 9.5 hours!!!!!"

Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."

Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."

Pros: "Unfortunately not much, although I have always had good flights with this airline in the past and will use them again for a direct flight to Germany. I guess it was just a bad day for them."
Cons: "Flight was three hours late leav ing due to a mechanical issue. We sat on the plane while it was being repaired and refilled. I was too hot the whole flight..I think it's the design of the ventilation system on this particular plane. The person by the sunny window stifles. Food was about as bad as it can get. Then I was offered coffee and got tea. Crew never smiled. My headphone had a loose wire so the sound went in and out. Not like past Lufthansa flights."

Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."

Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."

Pros: "Great airline. Crew were friendly and helpful."

Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"

Pros: "Cork test and effociency"
Cons: "No complaints"

Pros: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."

Cons: "It needs bigger seats More comfortable for far flights"

Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."

Cons: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."

Pros: "Entertainment."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."

Pros: "It was on time and everything went well"
Cons: "They could have offered more water"

Pros: "Nothing"
Cons: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."

Cons: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Pros: "Nothing"
Cons: "They don’t even give glass of water in business class. Terrible attention."

Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."

Pros: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Cons: "The boarding area was too cramped and tight."

Pros: "The crew was very friendly and helpful."
Cons: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Cons: "Not over selling the flight so passengers can make it home as they plan"

Pros: "Self checkin, there was no line and things moved quickly."
Cons: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."

Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"

Pros: "I would def use this airline again."
Cons: "The only issue was they’re weren’t any outlets to charge your phone or laptop"

Pros: "very pleasant all cruise, and food very delicious"
Cons: "nothing"

Pros: "Excelent service."

Cons: "The flight was with some delay."

Cons: "It was nice to get a snack but the quality was mediocre."

Pros: "Seat"
Cons: "No film"

Pros: "The crew was personable and was kind at the transfer desk in Lisbon."
Cons: "No USB hole, flight was so delayed that I missed my connection. I like JetBlue better than TAP."

Cons: "The marked delay"

Cons: "75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag."

Pros: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."

Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Cons: "N/A"

Pros: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Cons: "N/A"

Cons: "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."

Cons: "Flight was three hours late."

Cons: "Flight was late and made me miss the connecting flight"

Pros: "They broke my bag, it took them over 3 months to answer my complaint and then they said that the Manufacturer would take care of it. On top of that they made me pay to check on my bag for each flight, including connections, and they didn’t even reimburse that"

Cons: "The space is really uncomfortable"

Pros: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Cons: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Pros: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Cons: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"

Cons: "Flight was delayed by over 5 hours"

Pros: "Service, the way the pilot communicated our delay and the food and beverage"

Cons: "Half an hour late and waiting additional 15 minutes before being able to leave the aircraft"

Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"

Pros: "The Magnum ice cream was a great touch."
Cons: "We thought that $35 per bag is a bit too much when other airlines are $25."

Pros: "Price"
Cons: "Seat comfort"

Pros: "Everything"
Cons: "Some delays at the airport but service is excellent."

Cons: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"

Pros: "Good entertainment system"
Cons: "Flight crew could have been more polite"

Pros: "The crew was exceptional. Very, very friendly and professional. It stood out."
Cons: "The airplane was pretty old and it's time for a makeover."

Cons: "2 hour delay for a 30 minute flight. Really?"

Pros: "Economy/coach leg room was better than expected"
Cons: "shuttle bus delayed once passengers had boarded for transfer to plane and delayed release to plane once we arrived at the plane, perhaps due to a plane repair, but wasn't told what the issue was before boarding"

Pros: "seat very comfortable...excellent entertainment choices"
Cons: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"

Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"

Pros: "Left on time. Served food and drinks. Friendly staff."
Cons: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."

Cons: "Missed that flight because of previous delay"

Pros: "Easy check in and bag handling"
Cons: "N/a"

Pros: "Good crew, ok seats(economy), good tv."
Cons: "Food was, well airline food, better than you find on domestic flights."

Cons: "Boarding awful. Freezed in the cabin as "It's better for the crew." Flight overbooked - nothing was done to accommodate the people without tickets. They just put you in their next flight. They do not try to seat you with the other airlines! The board crew is hit or mis. Once on the continental flight I called for service from about the beginning of the flight- no one came to check why did I call for help. Bad service! Just before landing one of the crew members turn off my request sign without even asking me. So, no more TAP for me..."

Cons: "Sat on runway for 45 minutes with no updates"

Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"

Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."

Pros: "Crew was great"
Cons: "Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd"

Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"

Cons: "Missed this flight due the delayed previous glight"

Pros: "We had no difficulties and the crew was friendly and helpful."

Pros: "it was ok.. but I like to flight with Lufthansa more"
Cons: "I bought the flight from Lufthansa, but at the end was a United Plane.."

Pros: "The crew on the flight was very nice and I like that they fed us multiple times."
Cons: "When at the boarding gate, the staff forced me to check my carry on because they said it was “too big”. But I was on a flight before hand that was much smaller and it fit in the overhead space there. When I try to tell them that it fit in the last plane and I fit it in the example been, they still made me check it. I believe they just picked me out for no reason. It was ridiculous and the lady was very rude. The crew on the flight was very nice and I like that they fed us multiple times. Also, the flight was very cold. Even with the blanket and cardigan, we could never get warm."

Cons: "This particular flight had little leg room for me (6 ft tall). Also, my wife had to check her carry on but on the prior flight she did not. I would prefer never checking bags."

Pros: "Entertainment."
Cons: "Nothing."

Pros: "A+"

Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."

Pros: "everything was on time and no one got kicked off of the flight!"

Pros: "I have flown with untied twice now within a 1 month period and haven’t had one delay. Each time I flew from EWR to MXP I had on time and early flights. Anything from boarding to taking off has been on time and smooth."
Cons: "Economy seats need better cushion on the bottom of the seat. It’s brutal trying to sleep."

Pros: "The flight was great! The captain came out to greet everyone before we boarded the flight. it was a smooth ride and we got to milan sooner than expected! Can't get any better then that."
Cons: "The crew wasn't that nice. One lady in particular was extremely rude! I would cringe every time I heard her response to a customer. Her attitude was nasty and it seemed that she was in a rush to just get everything over and get off the plane. I wish I would've gotten her name because the others were great, but she didn't seem to be happy."

Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"

Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."

Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"

Pros: "Zero"
Cons: "This airline is the worst. Newark is also the worst airport in America..A match made in hell"

Pros: "Paid fee for exit seats. Plenty of room."
Cons: "Exit doors have a draft, not informed ahead when booked. Very chilly with 2 blankets."

Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."

Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."

Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."

Pros: "Had a good seat"
Cons: "Delayed 3 hours. Entertainment requires United app. No one told us to download beforehand."

Pros: "Nothing, the flight was hot, I shared my middle seat both legs, terrible experience"
Cons: "You have to pay to watch television, air was not working on either flight, seats were so small shared my seat both legs, made me check my bag even though they had plenty of room"

Pros: "The pasta dinner was good, the seats still had in-screen entertainment, and we got 2 seats together by ourselves!"
Cons: "The very back of the plane. United must have changed the type of plane as our seat assignments didn't make sense. Thankfully, we were able to change them when checking in at Newark airport."

Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"

Pros: "Price"
Cons: "Seat did not recline! My bags did not arrive for 3 days. I had nothing and all i eanted to do was shower after an 18 hr trip."

Cons: "Was not given an option to change flights"

Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."

Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"

Pros: "Timing"
Cons: "Seats. Not comfortable at all for long flights."

Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."

Pros: "Boarding was easy. Flight attendants were friendly"
Cons: "Paying for on flight entertainment going and then having it free coming back was annoying."

Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"

Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."

Pros: "Getting to Rome on time"
Cons: "United"

Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."

Pros: "I liked the movies on the seat."
Cons: "I didn't like the long delay because they didn't know how to manage the weight of the plane. We waited 2 hours on the plane to take off, and ended up missing our next flight"

Pros: "Flight attendant worked very hard despite a/c not working. Whatever he gets paid- it wasn't enough. Even though he was sweating and very uncomfortable, he continued to smile and serve water."
Cons: "Watching the pilot inspect the plane before flight. No a/c!!!!!! >90 degrees on board! People were sick as a result. Elderly on Plane and at risk for heat exhaustion. Starting the engine and turning off 3 times before take off. Stall on Tarmac....50 minutes late...."

Cons: "Could not get seats together with my daughter even though checked in on-line exactly 24 hrs. prior to flight. No 2 seats together in economy. How can all the seats be taken so quickly? Seems like the airline is just trying to "force" passengers to upgrade their seats to get more money."

Pros: "Entertainment was good Snack provided was ok"
Cons: "The food could have been better, with some choice for children Service was ok, the flight was really empty but felt we didn't get much better attention. Everything was still a rush."

Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"

Cons: "everything"

Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"

Cons: "Small loud plane"

Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."

Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."

Pros: "newer, quieter jet"

Read more about Delta
COVID-19 information

Safety measures for airlines flying from Syracuse Hancock Intl to Milan Malpensa

Airlines flying from Syracuse Hancock Intl to Milan Malpensa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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