My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.
put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines
Excellent flight. Check in experience was a breeze. Smooth and on time flight. Friendly and attentive attendants. Premium economy seating was very spacious. The lounges in both SEATAC and Narita were first rate. The only negative was the inflight food and entertainment options, which were limited, and Wi-Fi was not working. We would definitely fly JAL again.
Not good. The flight from LAX to Tokyo was delayed 15 hours.
My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.
Boarding, crew, and seating were great. The food needs to improve.
JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
I love Japan Airlines! I go out of my way to book with them. It is regrettable that the One World Alliance includes American Airlines though. The last leg of my flight from LAX to Austin was easily the worst, most disorganized part of the trip. Next time I will plan to fly directly from DFW to Haneda to avoid American Airlines as much as possible.
Issue 1: We had a 2 hour delay to repair a windshield wiper, during which we sat on board on the runway. Issue 2: it was VERY HOT in the cabin for most of the flight, we were sweating. We asked to make it cooler. They didn’t succeed in doing so. Other than that, it was great. Fantastic food, and extremely pleasant, accommodating flight crew.
It was great, but my bag was not loaded onto the connecting flight. I'm currently getting it resolved. If this isn't a problem, everything else was excellent.
Very clean ,flight attendants very professional,nice , Boarding was very easy
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
My luggage didn’t arrive with my flight. Flight was delayed by nearly 2 hours while we sat on the plane and I almost missed my connecting flight and subsequently missed the last train from the airport so it took me another 2 hours to get to my destination after arriving, Crew skipped me several times when offering beverages, and I couldn’t get their attention at times because they wouldn’t even make eye contact with me. They didn’t give me a form for disembarking so I had to go to the back of the line after waiting an eternity for immigration. Paid for on flight wi- fi that didn’t work for most of the flight.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
Staff always with a smile and very helpful with my mom who has mobility issues.
Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.
Food could of been better. Crew was pretty much average. It was raining a lot on arrival, had to take a bus to immigration building,
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
It’s sad how legacy airlines feel like budget airlines now. Cramped space Non reclining seats No inflight entertainment (need to connect via your own device) Saving grace is the crew. Truly nice and sincere service.
Short flight with limited entertainment wasn't that bad. Staff was friendly and plane was clean. Meal was good.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
Crew excellent calling me by name ! Only downside was no inflight WiFi
The flight was fantastic and the crew was absolutely excellent, but the entertainment system on the B777 was not working. That's a long time to spend with no electronics. The crew offered I-Pads but I had brought my own. I am only pointing this out because this is the second flight on Philippines Air where the entertainment system was down. FJM
Theairline, both at the terminal and during the entirety of the flight were kept at uncomfortably cold temps. Maybe between 55 and 60 f. Those who had traveled with the airline before donned puffer jackets, wool hats and pulled blankets from their carry-on bags. The seat back entertainment also failed on my trip, leaving me for 12 hrs. With nothing. Seats offered enough room (barely) for a 6'1" frame, but it was pretty tight But the worst offender was the uncomfortable temp..
The checking in agent tried to give me a different seat. She tried to give me an economy seat even though I had already checked in with a seat assigned and paid an extra $300 for those seats. She also separated our seating assignment. Very unprofessional and seriously a bad example for an agent. She was rude when I showed her my receipts and she made us wait more than 15 minutes before we were able to get the right boarding passes and correct seats (seats that we paid for in advance)!!!
