Daily cleaning, installation of cabin HEPA filters on flights from Taipei Taiwan Taoyuan Intl
|May||Best time to beat the crowds with an average 4% drop in price.|
|August||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$826||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
China Airlines, EVA Air and Thai Airways have all waived their change and cancellation fees on flights from Taipei Taiwan Taoyuan Intl to United States. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Taipei Taiwan Taoyuan Intl to United States.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 40m
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
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Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 948 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 12 2021
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Scores according to KAYAK customer reviews
Pros: "Good service"
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."
Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Cons: "The main entree was not very good."
Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Pros: "SERVICE was amazing and everything was very smooth"
Pros: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Cons: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
Pros: "It seemed more spacious. Food was pretty good."
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "Clean and comfortable."
Cons: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "Customer service is great."
Pros: "Great 12hr flight"
Cons: "Loved everything!!"
Pros: "on time"
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "It was perfect!"
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Pros: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Cons: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
Pros: "Service N crew n entertainment."
Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
Cons: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
Pros: "Flight attendants are really kind and patient."
Cons: "Old entertainment system, terrible food"
Cons: "Screen was small and movies start at certain times."
Pros: "Everything was great!"
Cons: "All was great!"
Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Pros: "Staff and crew were great. Very accommodating."
Cons: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Pros: "Their service"
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Cons: "Everything the whole team was great."
Pros: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Cons: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Pros: "very clean over a 9 hr flight , great seat and flight attendant"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Staff is awesome"
Cons: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Staff are super kind."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Pros: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Cons: "I suppose the food could be better."
Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Pros: "Friendly staff and great food. Cabin was spacious even for Economy."
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Cons: "The VOML food"
Cons: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "Crew was outstanding Food and service was excellent"
Cons: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Pros: "Crew services"
Cons: "Seat space, window side, especially foot area no space for my bag and legs"
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Pros: "Very friendly and attentive service, good movie selection on new screens."
Cons: "TSA-style pat-down at the gate in Narita before allowed to board."
Pros: "I liked the friendly staff, the movie selection was also great!"
Cons: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Pros: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Cons: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Pros: "The space, movies, & comfort"
Cons: "The food selection."
Pros: "Excellent service and food"
Pros: "The crew was friendly and the plane on time."
Cons: "I'm 6'6 tall and there wasn't enough room for my legs."
Pros: "all of them are nice and welcomed."
Cons: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Cons: "Nothing in particular"
Pros: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Pros: "no comment"
Cons: "check in was confusing, …."
Pros: "Everything is superb!"
Pros: "Since it was over booked, my seat was upgraded to business class."
Pros: "The food, the flying attendants very nice and profesional."
Cons: "There was a little delay in the time that we were suposed to take off , but other than that every thing was great."
Pros: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
Pros: "It's an old aircraft so we were given a personal ipad each passenger which is so good! We were emailed for flight time changed but didn't know our aircraft was changed too so our reserve seats were gone too."
Cons: "Food is very dull. Our flight coming in and out were both delayed."
Pros: "Absolutely nothing."
Cons: "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
Pros: "PAL express from LAX to Manila had accommodation for their passangers"
Cons: "I could not connect to WiFi even though it was free."
Pros: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Cons: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
Pros: "This was my first time flying with PAL. I had read the reviews mostly good, some not so good but I decided to do it because I was going to meet my fiancee. Flew from LA to Manila and back. The flights took off late (which I later found out is called Filipino time LOL). The crew was AWESOME, the only problem was on the return flight I had some trouble getting a stewardess but to be fair EVERYBODY was hitting the bells to get service. The food was good and I liked the choices. I would DEFINITELY fly PAL again!!!!!"
Cons: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Pros: "I could really feel the heart of the Filipino"
Pros: "I liked the service , the friendliest crew, quick ease for boarding"
Cons: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Pros: "Smooth trip"
Cons: "Narrow seat and no leg room"
Pros: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
Pros: "Easy and on time boarding ."
Cons: "My attendant Anesha Juan PR 112 June 5 11:30 am Manila to Los Angeles was too slow and 3x , food were gone when it's my turn to receive. Due to her slowness , other crew/attendant got other trays of foods from her cart and have it to the other side . I didn't eat breakfast because I am unhappy with the way she work."
Cons: "The crew"
Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."
Cons: "Taking 2 shuttle buses, transferring."
Cons: "It was the shortest flight time I've ever had from cebu going back to LA"
Cons: "My flight lax- going mnla was very uncomfortable.. the plane was so small. No tv, movie and music.. it was an old plane of PAL.. i was upset and other passengers. But going back was better.. I'll rate them 5/10"
Pros: "Flight was in time and service was good as expected"
Cons: "Flight was a little bumpy but still on time"
Pros: "Everything no complaints."
Pros: "Watching movies and food"
Cons: "They don't call out any info for boarding; the seats are very tight and cramped; no leg room; no room to stretch in the aisles; I sat on the aisle and kept getting hit with the f&b cart; flight crew took too long using the bathrooms; took too long to get off the plane, I almost missed connecting flight; never fly them again!!"
Cons: "No in flight entertainment and no blanket. No information re delayed flight or planning to make connecting flight to LAX, such as seating near front of plane, etc. Poor service, unprofessional."
Cons: "Excellent staff. Very service oriented. I would fly them again. Good as well."
Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."
Cons: "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
Pros: "Seat is good and nes"
Pros: "Short flight time for the price"
Cons: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Cons: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
Cons: "Movie selection was marginal."
Pros: "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
Cons: "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."
Cons: "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
Pros: "Everything else was fine other than the comments as described below."
Cons: "Saw a specific female crew member ignore a passenger raising his hand and repeatedly saying excuse me to ask for a blanket, and she straight turned around to walk the other way. It's not difficult to get blankets from the overhead bin and with the possibility of other passengers asking, it's part of your job. A male crew member was attentive to the passenger after he immediately recognized the passenger's request walking through the aisle. This was from MNL to NRT. Also on one of the connecting flights (could have been same as above), the flight departed late because they allowed another passenger through that wasn't suppose to be on that flight on to the plane. They need to have better boarding pass scanners and /or the employees should pay better attention to that main detail. Air was really dry in the cabin, suggestion is to add some kind of humidifier in the plane to decrease dryness to the nose."
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Pros: "Basic airline services were provided"
Cons: "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
Cons: "Service was bad, tv was broken, delayed flight, etc."
Cons: "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Cons: "Budget air because knee space is very tight."
Pros: "The food is ok and thy serve you plenty of it."
Cons: "Worn out seats, dated aircraft, our 12hr return flight had no in-seat entertainment, they are playing an obnoxious theme song on an infinite loop during boarding and exiting. Unless you need to fly directly to the Philippines, I would avoid this airline for connections to other points in Asia. There are just way better airlines that will get you to Asian cities for a little more money. Pay the extra, as it will be worth it for that long of a flight."
Cons: "My seat from Los Angeles airport was giving to another passenger..I was ask if I paid extra??? They gave a middle seat for 14hrs flight same as coming back Manila to Los Angeles ... No priority at all.."
Pros: "easy check in, timely flight status updates"
Pros: "Staff was very attentive, tried to make everyone as comfortable as you can possibly be in a 15 hour flight. Wouldn't hesitate to fly with this airline again."
Pros: "Friendly crew More leg room than some other airlines Entertainment good on the Manila US trip but none on the Sydney to Manila . You cannot see the little drop down screens Generally good prices. Good food in the Business lounge"
Cons: "Lack of water. poured by the cup so if you do not want to drink it all at once you have to balance a cup rather than have a bottle you can put the top on and drink when needed on a long flight They seem to keep the seat belt sign on for long periods even when there is not turbulence for over 20 minutes or more or sometimes no detectable movement for a very long time so there is a line outside the few toilets in the restricted time available to move. I have done many flights and the website is horrible and it seems almost impossible to use frequent flyer points"
Pros: "I slept for over4 hours. I watched Martian and then the flight was over. Perfect!"
Pros: "The food and entertainment was good."
Cons: "The crew had to be asked several times to get a drink brought to us. They were not very friendly and were just overall rough. The flight itself experienced severe turbulence 13 or 14 hours, which was unpleasant. The seats in Business Class were very old and need updating."
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Pros: "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
Cons: "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "No power outlets or USB ports on a 5+ hour flight. Not great for business."
Pros: "Comfort, snacks, boarding process"
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "Everything went smoothly"
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "excellent from ticketing to depaning"
Pros: "I like américain airline"
Cons: "I don't like the transfer between the aéroport it take long time plus I pay the ticket for the bus when I ask British crew they sad is free. And I arive to my second fly in last minute.clise to miss the flight"
Pros: "I loved that they gave us a pillow and a blanket for travel. They also had free on screen entertainment with some of the best movies on there to watch and even provided free earphones if you did not have any."
Cons: "Nothing, I loved it all."
Pros: "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
Cons: "Everything about the flight from.Boston to Lax"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "The new clean plane. The pilot and crew were great."
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Staff was friendly"
Pros: "Comfort in business class. Service was excellent."
Cons: "2nd meal choices were very limited."
Pros: "The different variety of movies that was shown as well as the usb port."
Cons: "No free wifi, more meals, and more drinks."
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Cons: "Baggage claim process way too long. Took 1hr to get off plane."
Cons: "I despise Heathrow. I'll only go there or use an airline there as a last resort."
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "Quick and smooth flight."
Cons: "Cramped seating. As per usual."
Cons: "Lax arrival delayed"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Cons: "They were extremely slow at boarding and over-estimated how many pieces of carry-ons were being taken on board. As a result, every one who boarded the plane late were asked to check their carry-on bags in. We got on board only to find that there was still a ton of space in the overhead compartments."
Cons: "I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off."
Pros: "Plane was good. Not jammed too tightly to be comfortably."
Cons: "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
Pros: "It was uneventful and nobody got aggressive or put hands on my."
Cons: "No free meal was served."
Cons: "The seats were cramped and uncomfortable. The entertainment options are very limited on a cross-country trip. I also don't see how there are no charging options at all."
Cons: "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."
Pros: "Boarding was easy and I liked the film selection."
Cons: "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
Cons: "Waited an hour in the plane after we landed at lax to get off the plane."
Pros: "Good variety of entertainment options. Wifi reliable"
Cons: "Food options were horrible. Need to offer non seafood/pork option."
Pros: "We bought the extra legroom. Worth it."
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Pros: "The flight itself was smooth and quiet"
Cons: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."
Pros: "The food"
Cons: "The leg room"
Pros: "The extra room on the exit row seat was definitely worth the premium!"
Cons: "The electrical outlet didn't work on my seat. Entertainment on the flight was a bit too pricey I thought as well!"
Pros: "I liked the fact that they provided beverages and food."
Cons: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."
Pros: "I liked how they provided beverages"
Cons: "the seats were too close together, the staff seemed a bit unprofessional, and the big one for me was having to buy ear phones to be able to watch a movie... seriously?"
Pros: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Cons: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Cons: "30 min for baggage claim"
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Pros: "Friendly service by captain and crew. Frequent information provided abut flight."
Cons: "Food was available for purchase. Only small beverage served with mini sized snacks."
Pros: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Pros: "on-board service"
Cons: "Late departures (about 30 minutes each way) with corresponding late arrivals. On the flight LAX to Vancouver due to late arrival of the plane, on the return flight supposedly because of a delay in loading luggage (the flight was fully boarded for 30+minutes before loading was completed). The late arrival in Los Angeles led to further delay as there was no available gate to accept us so we disembarked 50+minutes after the scheduled time."
Pros: "Crew was friendly and nice. Let you jump to other open seats once in the air."
Cons: "Seats were incredibly tight. If you're taller than 5'10", your knees will touch the front seat. You can pay to upgrade or just change your seats for free if the bigger ones are open. They won't check you in to your connecting flight like other airlines so beware as others have entibies this. And don't expect to be on time. 3if 4 of our flights were delayed ranging from 30 minutes to 3 hours. Hope that you have a long connection."
Pros: "This flight was on time"
Cons: "No food , not even snack for 5 hours flight?!!,"
Cons: "Crew was rude to me."
Pros: "Staff was extremely pleasant."
Cons: "Being charged for seat selection when I could not even select a seat. My seat didn't even have an outlet with USB jack next to the monitor like other seats. I had to use the old worn-out headset input jack on the armrest. Flights were delayed both directions."
Pros: "Overall service & friendliness"
Cons: "Everything. Will not fly air Canada again. Even if it costs me more money."
Cons: "delayed takeoff"
Cons: "Noisy misbehaved child passenger."
Pros: "Quick boarding! Smooth experience. Good seating space."
Cons: "Everything was fine no issues! This was a good flight."
Pros: "Flight attendants"
Cons: "-majority of tvs were shorted out and not working -plane was heavily delayed so didn't make second transfer flight -one attendant gave us wrong directions to next gate at LAX -LAX airport was under heavy construction which delayed gating gate to gate -Customer service offered no options to how to get to San Diego -now we are in debt with a car rental, gas, and having to go back to the airport twice for the baggage -most likely won't be using United Airlines again"
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Getting me from point A to point B in one piece is most important, so top marks there."
Cons: "- was told to switch gates twice for the same flight (while lugging my stuff along with me) - both flights were late - flight tracker didn't work from LAX to Vancouver - just a note: on flight from Vancouver to LAX, passenger behind us was talking 5X louder then literally anyone else on the plane. I bought headphones just to drown out his life story."
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "The flight was very cold, even though everyone in my row had their air vents closed."
Cons: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
Cons: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Cons: "The movies selection is not good"
Pros: "Nothing. The experience was a headache."
Cons: "Layover that was booked through KAYAK was already 9 hours long. I was fine and willing to accept that for the lower cost. Flight then gets delayed from 8:00 to 9:00 PM, okay, that's fine. Then flight gets delayed from 9:00 to 12:00. This forces me to miss my hotel reservation in LAX, This was one of the worst flying experiences I've ever dealt with. Then the airline doesn't even have the decency to give me a pillow because I was sitting in coach. If this is what airlines are becoming, i can't wait for the hyperloop one to force them into bankruptcy. The lack of respect for their paying customers is asinine."
Pros: "Great service!"
Cons: "The flight was delayed 2 hrs from Pearson. Scheduled to depart at 645, didn't show up at gate till 730. Headset plug didn't work, full flight, nowhere to switch."
Cons: "Entertainment system was not working and in one of our seats the Audio was not working"
Pros: "I did like how convenient to use when I had to confirm my flight and choose my seat. I was able to easily be directed by the crew and counter services. Overall, I had what I needed."
Cons: "I didn't get much on my options to choose seats and whenever I want more space I would pay extra, we don't feel privileged..."
Pros: "Boarding was quick and efficient and crew was friendly"
Cons: "The chairs are not very adjustable and are too tall for me (feet don't reach floor and no footrest that could work). The selection of movies was good, but a bit small."
Pros: "Good entertainment and descent food"
Cons: "they changed our time flight so now I'm stuck in LA for the night because I missed my connecting flight. When I tried to resolve these with two different attendants, they were so rude and arrogant, specially Sue from Vancouver. Upon arrival to LA, our bag was roughed handled. Had to make a claim."
Pros: "GOOD LEG ROOM"
Cons: "THE FOOD STILL SUCKED."
Cons: "The seat smells. Has a bad odor and was not comfortable. I suggest cleaning the seats and have air fresheners. Also, a separate seating areas for adults with children. There was a baby crying the whole entire flight."
Pros: "Comfy seat, good food, great attentive service and wonderful safe take offs and landings!"
Cons: "Flight delayed 2hrs without proper notification."
Cons: "I wish there were movies available to watch or purchase to watch. It was a 3 hour flight and I feel at that length of a flight a movie would help to pass the time."
Cons: "Uncomfortable seat, bad entertainment."
Pros: "crew was polite"
Cons: "when i bought the tickets we weren't told that the baggage and food wasn't included and I had to pay for it (US$100 or the baggagge alone) we were changed to a different craft and could't choose my seats in thiis craft they seat us all separated, when i had already chosen our sits in the former craft they didn't sit us together when we asked for it at the counter we were 1.5 hours waiting inside the airplane , so i lost my bus to Santa Barbara we weren't given any snack for the delay"
Cons: "Extremely tight space."
Pros: "Why did we have to pay for head phones?? No included food what so ever!! Not even peanuts or a cookie. Why try to make me buy everything after I paid a full price?? The seats were crowded, every person walking in the aisle brushed against my shoulder. Air Canada, never again"
Pros: "Tv screens. On time arrival even though we left late. Not Stingy on beverages."
Cons: "Ineffecient boarding process. Walk to ticket counter from parking was a distance Walk from ticket counter to checked in luggage drop off was ridiculously long Seperated my wife and kids and myself on the plane even though we booked together. I had to ask people to switch seats with us on the flight. Refused to help with this. Money making ploy. Not classy or respectful. I don't care if we don't get to pick out seats but at least set us up together."
Pros: "No entertainment beyond ipod rental..."
Cons: "Not enough time (1 hr.) for connection in Calgary... very stressful in USA Customs line and subsequent USA security line... baggage did not make flight and still not received in 38 hours... difficult start to vacation."
Pros: "No leg room. Very stiff seats"
Pros: "The flight was great."
Cons: "Linda was quite rude and aggressive. She would often hush me with her finger or ignore me when I would talk to her. It made me reconsider flying with air Canada"
Pros: "The crew was very pleasant."
Cons: "You have to pay for everything extra."
Cons: "There was no food or entertainment so I really can't rate either of those things"
Pros: "we boarded on time, and the flight was uneventful. David's Tea is now avaialble for purchase. great price and although small good selection."
Cons: "All items are now up for purchase- except for soft drinks and juice."
Airlines flying from Taipei Taiwan Taoyuan Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei Taiwan Taoyuan Intl
Masks required on board, masks provided on flights from Taipei Taiwan Taoyuan Intl
Social distancing seating
Middle seats unavailable to book on flights from Taipei Taiwan Taoyuan Intl
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