Making it from one point to the other was the only thing that went well.
I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline.
My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!
It's an older plane, the second leg of my trip always seems to damper my experience. Seems to be stuffier for some reason. It would be nice if we can select a seat as per first leg of trip. FYI I was travelling from Toronto to Taipei, Taipei to Manila.
I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund.
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