I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund.
It's an older plane, the second leg of my trip always seems to damper my experience. Seems to be stuffier for some reason. It would be nice if we can select a seat as per first leg of trip. FYI I was travelling from Toronto to Taipei, Taipei to Manila.
Really needs improvement, used to be the service was better from luggage acceptance to crew. Now the airline charged me additional 35 dollars because my handcarry was a little heavy though my 2 luggage was definitely light after requiring me to transfer some of my stuff to my larger luggages.
The service crew were not happy to serve not what you expect from an airline that advertise that your flying the friendly skies. It seems the crew are unhappy and were just doing a job that is burdensome. A flight crew was very rude and told me that next time I should be carrying less baggage just because a fellow passenger helped me put my bag in the overhead compartment and told me I am not in the USA.
nothing stands out to be pointed out at something "i like"
1st, my window seat was given to someone else without informing me. only to find out during boarding ill be sitting on an isle seat. flight was also delayed by close to an hour. food is also not at par with the SFO to TPE flight.
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