Cons: "flight didn't even happen"
Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."
Pros: "Great food. Excellent cleanliness"
Pros: "The crew was amazing. The meal choices were great !"
Pros: "Pretty much everything"
Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Pros: "Overall is good :)"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Cons: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Pros: "So cramped. Very uncomfortable flight."
Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Pros: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Cons: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pros: "Nicest crew I have ever seen!"
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "That it was comfortable."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pros: "Comfort seat, decent food, polite service"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Pros: "Was able to get rest"
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Pros: "Onboarding on time and kind"
Pros: "crew was amazing and movie selection was good"
Cons: "poor business class seats and small screens"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Cons: "More offers of water and drinks."
Pros: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Cons: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Pros: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Cons: "I have no complaints."
Pros: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Cons: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Pros: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Pros: "The service and entertainment"
Cons: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Pros: "Crew helpful"
Cons: "Food tasteless"
Pros: "Everything was as good as it gets specially the crew"
Cons: "Very long flight....."
Pros: "Leg room, choice of food and the overall services"
Cons: "Check-in procedure is confusing, needs better improvements"
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "Fare was cheap w/ beuatiful service from korean airlines"
Pros: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Pros: "Awesome trip"
Cons: "No complain. The crew did great service."
Pros: "Incheon airport was really nice for the layover. Korean Air staff are top notch."
Cons: "Cabin was a little warm the whole time. No individual air controls on this particular plane."
Pros: "Food was pretty good too. Great service for the price!!!"
Pros: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Pros: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Cons: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Pros: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Cons: "Refund policy"
Pros: "Excellent service and comfort, from start to finish"
Pros: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Cons: "The seats are small."
Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Pros: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Cons: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Pros: "Service was nice and speedy"
Cons: "Seat was stiff"
Pros: "Leg room was good"
Cons: "Too tight beside neighboring seats"
Pros: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Cons: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Pros: "Attentive service from flight staff 2 meal service each way in economy"
Pros: "Service counter check in was very helpful"
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Pros: "The entertaiment choices were very good on such a short flight."
Cons: "Seat was so cramp to the point of suffering."
Pros: "Great service and entertainment"
Cons: "Food was no good"
Pros: "The crew went above and beyond."
Pros: "It was all good. Really no complaints."
Pros: "Everything worked smoothly. Service and food were excellent. Boarding and disembarking was fast and easy. We had a tight connection but we made it as did our bags. This was truly excellent in every respect."
Cons: "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "Crew was really kind and food was delicious !!"
Cons: "We were so satisfied with services"
Pros: "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
Pros: "The crew was awesome. They went above and beyond."
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Pros: "Almost everything"
Cons: "Slightly delayed"
Pros: "Crew was amazing.Premium economy seats were superb. Food was also good."
Pros: "the food was god. the crew was very accommodating"
Cons: "Bigger seat, but compared to other experiences it was very good."
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Pros: "The crew was very good."
Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Cons: "Movie catalog needs to be expanded"
Pros: "All crew are so kind.Great services."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "Great food"
Cons: "Leg room"
Pros: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Pros: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Cons: "Very limit kids entertainment"
Pros: "Good service"
Cons: "baggage was broken."
Pros: "crew from the check in to airplane very good"
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Pros: "Cheap prise"
Cons: "Food and entertainment"
Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Cons: "seat labeling not clear"
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Pros: "Everything is perfect!"
Cons: "Limited number of movies"
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Pros: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Cons: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Pros: "2 inches more legroom in economy than other airlines on that route."
Pros: "It was clean and nice"
Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("
Pros: "The airline gave us pillows and a small cover"
Cons: "The food was nasty, and no air circulation plus so hot in there"
Pros: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Pros: "Excellent service and flight experience!! Thank you."
Pros: "Comfortable flight and cabin crew were very good"
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Pros: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Cons: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
I would not have changed anything… It was a perfect fight
Pros: "Reliable service, clean cabin"
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "Superior standard"
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Cons: "Security screening very slow"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Very cramped. Worst leg of the journey"
Pros: "The service is exceptional!"
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Cons: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "Great service"
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "Crew members were very friendly n helpful."
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "great service"
Cons: "too long"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "The service and fast flight"
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "Made Econ class feel like biz :)"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "No fuss flight but lacking that something extra"
Cons: "Extremely cramped flight in regular Economy."
Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Cons: "The video screens need to be upgraded"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "loved the hot towels and the entertainment provided"
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "Staff friendly and efficient"
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Cons: "Very hard seats not many movies to choose from"
Cons: "Waive change fees"
Cons: "Seat didn't recline"
Pros: "Crew fine. No in cabin movies and super late prompts to download ap."
Cons: "More gluten free options rather than chips and meat sticks"
Pros: "Smooth ride and got in a little early that’s always a plus!"
Cons: "Nothing everything was great! Keep up the good work!!"
Pros: "The boarding process was very smooth and quick."
Cons: "The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers."
Pros: "Crew was super friendly."
Pros: "Great plane - new"
Cons: "I could always use more legroom"
Pros: "Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution"
Cons: "The whole experience"
Pros: "I appreciated that the meal was included."
Cons: "I would have liked a chance to get a refill on my coffee but it seemed like the beverage cart only made rounds with coffee."
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Customer service took some time but LAURIE KOMEIJI was so patient and accommodating to assist an extra mile to re-do our tickets...party of six. We did online reservations which was messed up and able to fix evetything. Please recognize her. Thank you"
Pros: "Plane on time"
Cons: "Short flight so no food"
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Cons: "Luggage was not transferred to second leg."
Pros: "crew was good and helpful"
Cons: "Boarding was very bad experience. I did not purchase my ticket through Hawaiian airline and had to wait for a seat to be assigned. I was told to wait and they will call my name. After waiting sufficient amount of time, no one called my name, boarding started and I asked Ivette, is my boarding pass ready. She immediately gave me the boarding pass. It was unpleasant experience because she had my boarding pass, but did not call my name until I asked again."
Pros: "The service and food and drinks"
Cons: "How dirty the plane was and especially the restrooms"
Pros: "I upgraded to the seats in the first few rows of coach that have a little extra leg room and board first. My flight was comfortable and the service was good. Hawaiian Air still serves sandwiches at no extra charge, which is a nice surprise. Overall, the experience was efficient and smooth."
Cons: "They didn’t have a healthy food option."
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Pros: "The flight attendants were excellent, airplane was very comfortable and clean."
Pros: "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
Cons: "I didn't like any of it."
Cons: "Plane showed up 2 1/2 hours late. Seats in terminal were very uncomfortable and staff had no clue what was going on. They had 3 flights trying to leave from same gate at same time. Plane seats were also very uncomfortable. Once plane was boarded and on way pilot came on and blamed the delay on maintenance issues and weather. Airline delay caused 2 hour delay getting our rental car. We didn't get to our lodging until midnight and should have been there by 7 pm."
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Pros: "The service was good"
Cons: "The plane maintenance for the video equipment seems to be lacking and the plane interior was dated."
Pros: "The flight attendants were happy and wanted to help out unlike most airlines."
Pros: "Really friendly flight attendants, and I so appreciate that they provide free meals!!"
Cons: "The 6 hour flight was a trial due to the uncomfortable seats. They are hard, flat and slippery. Next time I might consider dragging along a non-skid pad to sit on."
Pros: "Fast check in boarding was painless"
Cons: "The seat was so uncomfortable I have back pain now."
Pros: "Comfortable flight, service was ok"
Cons: "Ants were crawling all over seat & flight tray. My seat pocketbhad leftover food smushed into it. We informed thr stewardess & tge people in front of us had the same issue with ants"
Cons: "Little children next to me."
Pros: "Flight was great, everyone was nice and helpful. There were options to purchase movies or listen to music but NO headphone port :-( I hope people bring devices/books to amuse themselves"
Cons: "Purchase price for entertainment. No headphone port/jack/plug in"
Pros: "Complimentary wine"
Cons: "No Individual TV"
Pros: "We didn't crash"
Cons: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."
Pros: "The crew were very pleasant"
Cons: "The flight was very smooth"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Pros: "Nice modern plane."
Pros: "Other than the IDIOT who was handeling board who had me standing over 50 minutes, I have had 7 knee surguries. No one could stop her all she wanted seating people by sections according to her"
Cons: "By the time I boarded I could hardly walk"
Pros: "That you fed us even if the quality was just fair."
Cons: "Cramped seating"
Pros: "First time I was given a free meal on a plane in decades."
Pros: "Very helpful customer service rep."
Pros: "New plane with slide seat when recline was excellent. Great storage overhead bin."
Cons: "They arrived at gate 34-38 area which was during the construction and passenger got lost after getting off the plane. There was wikiwiki bus shuttle to the inter island terminal but people without check in luggage lost about 30min at the airport. Hawaiian Airlines should work harder to be prompt on the arrival gate every time. Very unpredictable and inefficient."
Cons: "the one hour delay"
Cons: "You lost my luggage for 24 hours"
Pros: "Staff on plane"
Cons: "Theyou would not check out bags through to wenatchee and we therfore missed our flight."
Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."
Pros: "Staff were thoughtful and attentive at all times"
Cons: "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
Cons: "IFE not working properly"
Pros: "Everything went fairly smoothly from boarding, in-flight and landing. Food was good and the crew was very friendly."
Cons: "Not sure if this is in your control but there was a breakdown somewhere with the luggage conveyor and it took so long to receive our baggage; especially for those of us who had arrived at the airport early for departure and checked in early, our baggage was the last to be unloaded and got stuck until the conveyor was fixed."