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Pros: Staff was nice

Cons: The food vegan Movies

Pros: None

Cons: I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

Pros: Getting off of the plane

Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.

Pros: Nothing

Cons: Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Pros: Cabin smelled nice

Cons: More languages spoken

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Pros: Boarding process was efficient and flight was on time.

Cons: I'm not sure why they served a sandwich at 11pm. A simple snack would have been better. And the sandwich was pretty bad. The seats were also pretty cramped.

Pros: Everything but the plane ride to Okinawa while landing was like a roller coaster ride.

Cons: I paid extra for 51H. Row 51's are the worst seats to have. Passengers will stand in front of you to stretch or wait for the bathroom. I can’t really extend my leg out too much because passengers will end up kicking my feet as they pass. There was delay in flights.

Pros: Seats were comfortable. Entertainment had a great selection and the crew kept us up to date the entire flight. Loved the eggplant minced pork dish. Also loved they served 100% juice options.

Cons: They needed to serve food more frequently. Having a nut allergy, I could only snack on the popcorn which doesn’t fill you up. The pizza served as our hot snack was disgusting.

Pros: Services on the plane, flight schedule punctuality.

Cons: No dislike on this trip from LAX to Taipei.

Pros: Customer Care details and safety placed first. Restrooms always cleaned. Attentive staff.

Cons: Getting seat assignment late. No choices. Ended up window seat on emergency exit row. Three bulky men together shoulder to shoulder. CAL needs to seat us with more space

Pros: Nice, clean planes. Nice staff.

Cons: Bland food.

Pros: Professional staff

Cons: Install IFE, organize the boarding process. Blankets on given on request

Pros: crew were amazing

Pros: Nothing

Cons: Seats could have been a lot more comfy

Pros: The plane and crew were excellent.

Cons: The food was very bad, not taste. Departure was over one hour late.

Pros: Been flying CX for years and for some reasons this time all the staff members were excellent. From ground to air crew everyone was well informed, nice and helpful. Another surprise was the vegan meal I ordered. Airplane food in general is disgusting, but this time the vegan meal was delicious.

Cons: Flying out from JFK is a nightmare, we had to wait for 40 mins on the runway. Not sure if airlines can actually improve that?

Pros: Service, food, excellent. Most of all, the new entertainment system & window in bathroom!

Cons: 1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep.

Cons: Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment..

Pros: Crew was just good. Nothing over the top.

Cons: Better food.

Pros: Crew was ok

Cons: UA won’t let you print your boarding pass if you don’t have carry on bags, even though they ask you this because they don’t believe you!!! They make a ground staff check then they issue you boarding pass!

Pros: Seat good, boarding good

Cons: It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in

Cons: My luggage is missing. It would be better if it was not missing

Cons: The cabin was so hot it was miserable!

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Cons: I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Pros: Crew member helped me get extra space for injured leg by having a passenger next to me find a new seat.

Cons: Food

Cons: One of my luggage did not make it

Pros: Clean and comfort

Cons: Taking care more about suitcases customers

Pros: Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight.

Cons: Need more movie options for a 14 hour flight

Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Cons: Replace worn out seats.

Pros: Just good overall. Beats any American carrier (which is not saying too much!).

Cons: Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: ALL

Pros: The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport.

Cons: Helpful, courteous, and well-informed Xiamen representatives.

Pros: Comfy seat

Cons: Less salt in the food

Pros: Getting off of the plane

Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.

Pros: Yes.

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Pros: Crew and service were outstanding!

Cons: I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.

Cons: Trip to Manila from Tokyo was delayed for 3hrs plus

Pros: Nothing

Cons: They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again.

Pros: food and service

Pros:

Pros: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.

Cons: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection

Cons: Roomier

Pros: Nice plane, good service and pilots, great landing - no issues at all.

Pros: The flight was safe and efficient.

Cons: The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about.

Pros: Food was great. Movie selection was good.

Cons: When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways.

Pros: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Cons: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Pros: The crew was great, and seat was comfy compare to other European airlines seats

Cons: Less salt in the food would’ve been better

Pros: Nothing

Cons: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Pros: Food

Cons: Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out

Pros: Customer Care details and safety placed first. Restrooms always cleaned. Attentive staff.

Cons: Getting seat assignment late. No choices. Ended up window seat on emergency exit row. Three bulky men together shoulder to shoulder. CAL needs to seat us with more space

Pros: Staff were extremely efficient. Food service was too.

Cons: Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch.

Pros: Not much to like

Cons: seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support.

Cons: Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: Aircraft

Pros: You get what you paid.

Cons: Everything

Pros: Seat was not comfortable

Cons: This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers.

Pros: god food and movie selection.

Pros: They are amazing

Cons: It could have been better if my luggage didn’t go missing

Cons: Drink service was extremely slow on this flight.

Pros: The crew was very nice

Cons: Nothing

Pros: The crew was very pleasant, food was average.

Cons: The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight

Cons: The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time.

Pros: Restrooms were clean. Had 2 empty seats beside me - excellent

Cons: Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english

Pros: Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled.

Pros: Flight arrived early