London to Atlanta was good. Atlanta to Phoenix was not. Poor boarding as I had to check my rollerboard even though there was plenty of room in the bins. Crew seemed inexperienced. Sat just off the gate for nearly 30 minutes with no explanation from the pilot while the cabin got hot. I typically have a much better experience with Delta.
I had only one problem. The temperature on the flight was too COLD. I froze throughout the flight. I thought it might be only my problem but when I went to the restroom during the flight, I saw several people huddling in their jackets. A couple had their winter coats on and I was jealous since I had only a very light jacket.
Our flight was delayed by over 4 hours due to a maintenance issue. They announced a new plane was on the way. We were given a $12 food voucher ( airport food is quite expensive You can’t even by a water and a small snack for 12:00. 4 hours later we boarded and landed in Atlanta at 10:20 ish pm. Of course we missed our connection and we were given a hotel voucher and another food voucher ! We didn’t make it home until 11:00 the next day ! Unacceptable
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
The crew was very inconsiderate and rude. My flight was scheduled to depart at 6:00am. I received a call from the crew at 5:40am, asking if I was going to make the flight because I was the only one that hasn't boarded yet and boarding ends at 5:50am. I let them know that I will be at the gate in a few minutes, before the 5:50am cutoff. When I arrived at the gate at 5:45am the gate was closed. Departing early on last minute notice without having all passengers on board is inconsiderate and unprofessional.
FA was a bit strange and dodgy not very characteristic of Delta
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
Great experience nice pilot very soft and easy landing and take off
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
Lost luggage, they need a baggage service representative available all times in Atlanta
I was charged for my daughters bag when I am supposed to receive two free checked bags with my United Explorer card.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
Pot and crew did a tremendous job landing in Savannah in the middle of the tropical storm. !!
