Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Minnesota
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Scores according to KAYAK customer reviews
Pros: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Cons: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pros: "33" seats"
Cons: "If the flight was on time."
Pros: "Crew was amazingly nice, friendly and very helpful..."
Cons: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Pros: "Crews were amazing."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Food was good. Good leg room. Smooth flight."
Pros: "Quick flight"
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Cons: "Please contact me immediately!"
Pros: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Cons: "Missed flight due to medical emergency"
Pros: "JAL is great!"
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Pros: "The flight attendants were amazing, caring and helpful."
Pros: "Very friendly crew!"
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "Service was amazing. Flight attendants were very..attentive!"
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "The crew Service"
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Pros: "Food & entertainment"
Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "The service was excellent and the food was awesome as always!"
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Cons: "There was nothing I didn't like about this airlines."
Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "Service & Food"
Pros: "It seemed more spacious. Food was pretty good."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Cons: "Good news from others."
Pros: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Pros: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Cons: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Cons: "Let me change my ticket due to a death in the family."
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Very efficient crew. Good food. Good movies."
Cons: "More room around seat."
Pros: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Cons: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Pros: "Korean airlines is completely criminal"
Cons: "Korean airlines"
Pros: "comfortable seats"
Cons: "The touch screens were terrible"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Pros: "The entertainment system and choices were top notch!"
Cons: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Pros: "The comfortable aircraft and its services"
Pros: "Customer service is very good"
Cons: "Delayed flight departure and arrival"
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Pros: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Pros: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Cons: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Pros: "I thought the food was exceptional"
Pros: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"
Cons: "Their movie offering is a bit limited."
Pros: "Nice friendly staff"
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Seat comfort, space, and service."
Cons: "Nothing was disliked on return flight"
Pros: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Pros: "Service counter check in was very helpful"
Cons: "Trying to sleep"
Pros: "Everything was fantastic."
Pros: "Cleanliness of the restroom and hospitality"
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Pros: "Seat had leg room"
Cons: "Felt old and dated."
Cons: "There was no wine available"
Pros: "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
Cons: "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Cons: "Didn't have a problem at all."
Pros: "Everything was better than expected."
Pros: "Smooth and fast."
Cons: "Headphones should be free. Also some free food would be nice."
Cons: "No mechanical failures or delays would be nice"
Cons: "Way too cramped"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "On time"
Pros: "Boarding was smooth."
Cons: "Food offered in first"
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "Boarding so efficient we left early and arrived super early."
Cons: "WiFi on plane dropped out a lot."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Cons: "It was hot"
Cons: "No customer service they do not care and it shows"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "Boarded nearly on time - doesn't always happen"
Cons: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."
Cons: "It was great"
Pros: "On time, smooth take off and landing."
Cons: "Air conditioning was very loud"
Pros: "The TV"
Pros: "Smooth ride"
Pros: "Everything . Delta is one of the best"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "Plane was nice and clean. Staff attendants were great & respectful."
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "seating, food, service"
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "on-time and quick boarding times"
Cons: "Waiting too long before take off with no circulation of cool air"
Cons: "Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing."
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "On Time"
Pros: "On Time"
Cons: "Late starts"
Cons: "On time"
Cons: "The attendents only served one round of beverages in Comfort Plus."
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
Pros: "Lots of movies available!"
Cons: "One small bag bag of peanuts?!?"
Cons: "half-broken screen, couldn't access anything on the left side"
Cons: "Great flight"
Cons: "We were packed in during coronavirus. I am never flying American again. Profits over health"
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Cons: "Tight seating"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "Smooth Travel! AA is great"
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "The handle for the window shade was torn off"
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "Typical flight"
Pros: "Comfortable seat"
Cons: "There wasn’t much for social distancing. Was kind of disappointed."
Pros: "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
Pros: "Smooth and easy flight."
Cons: "Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport."
Pros: "I thought it was awesome to see the crew assist with holding babies so parents could get a little respite on the flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "1 hour late"
Pros: "Still made it home on schedule."
Cons: "Delays. Original schedule from SFO to MSP was changed without alternatives."
Cons: "Lost my bags..."
Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."
Pros: "Standard beverage and small snack service"
Cons: "It was delayed due to my earlier trip but united tried to get me a connection which was atleaogood. The overall trip was 24 hours and due to all these delays my trip took 31 hours."
Cons: "The flight was late, which I realize isn't any one person's fault, but it was annoying. We were actually taxiing almost as long as we were in the air! The part that was really frustrating was that my infant's car seat was damaged, but United refused to acknowledge that they did it because it hadn't been something severe like being run over by a forklift. The good news is that I now know to avoid flying United."
Pros: "Takeoff and landing were so smooth they were nearly imperceptible."
Pros: "Temp was comfortable, not freezing cold like on other flights I experienced"
Cons: "The delay!!"
Pros: "Was clean and nice"
Cons: "Everything was good"
Pros: "Snack, mints"
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Pros: "Fastnees off the trip"
Cons: "No leg room"
Cons: "Changing my seat... my was flight delayed to San Francisco from Chicago, I called united and nothing was ever done!! not a good experience with united!"
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Cons: "No entertainment at all"
Cons: "It was delayed"
Pros: "Email alerts, day before check in, efficient and friendly boarding experience."
Cons: "Tight seating, sat next to bathrooms."
Cons: "It was a 3 hr. flight. They gave us no food, just a small bag a snack mix. I asked for tomato juice to drink and I asked if I could keep the can and the flight attendant said NO, because someone else may want tomato juice. UNITED is out on my list of airlines,"
Cons: "See above."
Pros: "Liked the leg room. Flights were on time"
Cons: "Glass of soda with more ice than soda kinda sucked."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything went smoothly and quickly, (e.g. check in, baggage, seat and storage) Staff were helpful and friendly."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "The landing was not good as we had turbulance. Other than that, everything was good."
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Economy plus was worth the extra $25."
Cons: "No wifi. No movie."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "The boarding process was on time."
Airlines flying from Taiwan to Minnesota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Minnesota
Masks required on board, masks provided on flights from Taiwan to Minnesota
Social distancing seating
Middle seats unavailable to book on flights from Taiwan to Minnesota
Testing for antibodies, testing for symptoms for flights from Taiwan to Minnesota
Waiving of change fees. Search flexible flights from Taiwan to Minnesota