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I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.

In premium economy I was expecting a bit cleaner area. Tables were not very clean. Only one of us received a blanket and pillow. The food was okay. Probably a smidgen better than coach. The crew were very nice but should have done more walk through to at least pick up trash.

We had a 1 hour delay due to mechanical issues, then another hour, then 2, and eventually it was an 8 hour delay. The airport staff was confused about gate changes, as they were not getting good communication. They were trying, but we changed gates 5 times in one hour!

Due to weather AA chose the poor option of redirecting my next flight to Gol airlines after 23 hours of wait. Their desk is not open during the day. Seats don’t really recline so falling asleep is a horrible challenge. Only one meal for an overnight flight. Poor experience, cheap partnership.

Appreciate having multiple food options for allergies. Nice to have an extra seat between us for comfort.

Flight was delayed 17 hours due to aircraft issues. American did provide hotel, transportation and meals, 3 hours past boarding time, but it took us another hour to get the vouchers.

My flight was delayed for 17hs because the pilot forgot his passport!!! What a joke. AA used to be a great airline, now I have to think twice before flying with them again.

Food was terrible, all served at once, poor quality . Wine and bread offered only once.

When the first leg of my American Airlines flight from Atlanta to Miami to Sao Paulo to Brasilia was cancelled because of a tropical storm in Miami, American Airlines put me on Delta Atlanta to Sao Paulo where I caught my original Sao Paulo to Brasilia flight. American Airlines could have put me on a flight the next day or even 2 or 3 days later. But, the agent went above and beyond and made sure I got to Brasilia on time.

I left my wallet on flight 2225, no one has reached out to me yet, I field out the form online. Please give me a call Please.