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Cons: "Boarding crew not very friendly"

Pros: "The entertainment"
Cons: "Departure times"

Pros: "The crew was amazing"
Cons: "Other travellers where rude"

Cons: "Just hate the super smaller seats and the reduced spaces everywhere"

Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."

Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."

Cons: "Flight was delayed due to crew not being available."

Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."

Cons: "Perfect travel day! No issues whatsoever"

Pros: "Good seats"

Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Cons: "Everything was good!"

Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."

Cons: "Seats were a little tight."

Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."

Pros: "On time."

Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."

Pros: "Everything in 1 class"
Cons: "Nothing"

Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."

Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"

Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."

Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"

Cons: "The two hour delay"

Pros: "Aircraft appeared to be brand new"

Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"

Pros: "Great crew"

Pros: "Staff"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."

Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"

Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."

Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."

Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."

Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"

Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"

Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Cons: "Amazing"

Cons: "They were rude and notnhelpful lost my luggage"

Pros: "Overall it was good"

Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."

Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."

Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."

Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."

Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."

Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."

Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."

Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"

Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."

Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."

Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"

Cons: "Great"

Pros: "We finally got to Madison"
Cons: "There were 5 delays, with no explanations given. When the plane finally took off, after the 5 delays, it made it to Madison and sat on the runway for another hour because there was only one gate operating. In addition, when the plane was in Charlotte we were told that the cleaning crew was working on it, and when we boarded the plane was filthy; trash on the seats, on the floor, and in the pouches. American should be really embarrassed at how far it has fallen."

Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"

Cons: "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."

Cons: "Terrible turbulence and very scary"

Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."

Pros: "Nothing"
Cons: "Flight was delayed 3 hrs"

Pros: "Awesome Customer Service"
Cons: "Nothing"

Cons: "More space."

Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"

Cons: "There was room for my carry on, although they said it was full and cheked it"

Pros: "Seat was comfortable"

Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"

Cons: "Pushy crowd.."

Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"

Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"

Cons: "Same is last."

Pros: "Amazing and comfortable"
Cons: "We left a little late."

Pros: "The crew member was great."

Cons: "Getting canned and put on a flight five hours later. Good job AA"

Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"

Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."

Pros: "The flight left Tallahassee and arrived in Charlotte on time. Better yet, I received an upgrade to first class. The flight attendant was attentive and the pilot wasn't too verbose."
Cons: "There were no cookies among the offered snacks!"

Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."

Pros: "No problems."
Cons: "All was well."

Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."

Pros: "People were nice"

Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."

Cons: "No carry on bags"

Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"

Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."

Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."

Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."

Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."

Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."

Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."

Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."

Pros: "The flight was delayed, apparently due to weather. I rebooked this flight after the first two legs were canceled. I was given an economy plus seat for this flight which made it more enjoable."

Pros: "the flight was great and comfortable"

Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."

Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"

Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."

Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"

Pros: "Ease of travel"

Pros: "Roomy seat, great price"

Cons: "No ice in my water."

Pros: "The crew and the comfort"
Cons: "The entertainment"

Pros: "Very helpful with my wheelchair and getting me to the gate."
Cons: "The pilot was quite bumpy when landing."

Pros: "Crew was amazing and lots of leg room. A"

Pros: "Upon check in the attendant waived my baggage fee due to my circumstances. Very nice gesture!"
Cons: "Turn on cabin ac before take off. Stagnant head which is breading grounds for virus and bacteria!"

Cons: "Ac was too strong."

Cons: "The flight was over 5 hours late with almost no explanation"

Pros: "Nothing, both flights were delayed and from what we understand that is the standard for Silver Airways"

Pros: "My luggage was lost and it ruined the night."
Cons: "Putting the luggage on damn plane."

Pros: "The seats are horrible, Lucky the flight was less than two hours!"
Cons: "Upgrade those old planes, or make the service a low budget airline."

Pros: "Top Gun"
Cons: "Goose"

Pros: "Nothing"
Cons: "Tallahassee to Tampa has to Walk out on the tarmac in the rain no umbrella & no poncho offered... to wait 10 minutes and have to walk back out to the same plane to head to ft Lauderdale Waited to get off plane in ft Lauderdale for thunderstorm and 30 minutes for luggage Crew was fine"

Cons: "I will be filing a formal grievance"

Cons: "I will be filing a formal grievance"

Cons: "crappy, dirty plane. Obnoxiously loud intercom system. will not plan to fly on Silver again."

Pros: "Quick trip and excellent pilot as it was quite turbulant"

Pros: "Crew"
Cons: "Late, uncomfortable seat"

Cons: "Three hours late! I missed my connecting flight."

Pros: "Horrible, delayed delayed delayed"

Pros: "It was raining and it was very thoughtful of the staff to hand out umbrellas to customers."
Cons: "None"

Pros: "On time, smooth ride."

Cons: "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. In other words, I arrived 4 mins after they had closed the doors, and insisted on NOT letting me in. The representative treated me poorly, and was not helpful at that moment."

Pros: "Crew really nice. Super quick, super cheep. We arrived early."
Cons: "Everything was so very small. The seatbelt was a literal 1 inch too small. The seats were ok but not for anything longer then 45 min. The overhead bins couldn't even fit my loaded back pack (though it did for under the seat after some twists and adjustments. No air super stuffy. Only water not even the option for anything else."

Cons: "The flight was canceled!"

Pros: "Easy plane to deal with"
Cons: "Warm on the runway, while waiting in the plane to take off"

Pros: "Small plane quick easy boarding"
Cons: "No food no tv"

Pros: "Crew hands out cups of ice to passengers since the plane is so hot."
Cons: "Silver does not care much for comfort or customer experience. Be prepared for your plane to be the same temperature as it is outside. The air isn't turned on until the plane takes off and it doesn't cool down the entire flight."

Cons: "Late. Late. Late. LATE."

Pros: "The kind, saint of a Silver Airways gate worker who spent quite literally 3 full hours dealing with the botched planning of United and Silver Airways. After being turned away multiple times and waiting on hold for what seemed like an eternity she finally was able to get me rescheduled for a flight on American Airlines the following Morning."
Cons: "Weather was terrible in Florida, so as expected there were some delays. Sitting in Key West airport I watched Delta and American Airlines depart flight after flight while we, the suckers who booked through United and Silver Airways, sat for 5 hours. The gate worker in Key West and two United Airlines call center workers were completely useless in helping me reschedule the flights that I was going to miss (even with a 5 hour layover at my next stop). The airline blames the entire thing on weather, yet no other airlines were suffering from 5+ hour delays. It's my opinion that early on in the day Silver Airways mismanaged the movement of their aircraft which exacerbated the delays experience by thousands of passengers."

Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."

Cons: "actually it is robbery to charge $ 30. 00 EACH way to be able to have a change of clothes !"

Cons: "I'm sick of flights being delayed"

Cons: "I was charged a total of 140.00 dollars so that our bags could fly with us. If the airline needs the money it should be included in the ticket price when I purchased it. You can be sure I will never fly Silver again and I will everyone I know that is thinking about flying Silver don"t."

Pros: "Met interesting passengers"
Cons: "Small, humid, cramped. Bumpy ride."

Cons: "Plane stayed really warm and not all of the vents worked properly."

Pros: "We were almost on time"
Cons: "Landed on time but had to wait 20 before we could deplane. Had to wait for our luggage"

Pros: "No real issues"
Cons: "Their TSA pre check system didn't work."

Pros: "It was awful we still havnt made it there. We're stuck in ft lauderdale"
Cons: "They never get you where your supposed to go!"

Cons: "The fact that the plane from TCB to FLL was delayed more than 4 hours in FLL due to mechanical problems meant that we missed our flights in FLL and had to spend a night in a hotel, plus additional costs of re-booking our continuing flights. Frustrating and disappointing. ."

Pros: "it got me there"
Cons: "overcharged for checked baggage (30% increase from 3 weeks ago)"

Cons: "Having to deplane, and reboard 20 minutes later."

Pros: "Nice staff. On time."

Pros: "amazing airline; left ahead of schedule and so easy. love the smaller plane"
Cons: "nothing"

Pros: "The team seemed experienced and friendly"
Cons: "- The plane skidded on the landing strip and suddenly halted (scared passengers slightly) - The flight was only 41 mins but at least a mint could have been handed out to show more hospitality. - Departure ran 1 hour late. We weren't notified until take original take off fime."

Cons: "1 hour wait on tarmac for available gate upon arrival"

Pros: "In the wake of the Fort Lauderdale shooting, I felt the crew was professional and all attempts to reschedule flights was successful and effortless."

Pros: "Smooth Transition. No Drama"

Pros: "Nothing"
Cons: "Everything. Late departure is normal for them because their schedule seems to be totally unrealistic and their incoming flights are always late arriving, hence delaying the onward flight. the baggage handling was a joke. On the one hand you could say they were very quick in delivering the checked bags to the carousel but on the other hand they were totally incompetent because the moment the bags arrive they apparently cart them off to their office and lock them up while their employees go off to do other things. In the time it took us to walk from the gate to baggage claim our baggage had been carted off to the office and we had to wait over an hour for the next Silver arrival to find an employee who could open the office and deliver our bags. Additionally there was never any information about the flight on the screens in arrivals and we had to ask a lady at the FLL information desk for help."

Pros: "Nothing"
Cons: "Nothing"

Pros: "We left on time and I arrived on time."

Pros: "Very helpful personal, fun flying the props,"

Cons: "Do not walk, RUN from this airline. They are awful."