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Pros: "We really enjoyed this airline!"

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."

Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."

Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Pros: "attentive crew. comfortable seating. good food options"

Pros: "Amazing aircraft! Amazing crew!"

Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"

Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"

Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"

Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."

Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"

Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."

Pros: "The crew was very nice, courteous and helpful"
Cons: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."

Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."

Cons: "Took long time to provide food & water."

Pros: "Museum of Islamic Art,"
Cons: "No"

Pros: "Everything?"
Cons: "Nothing?"

Pros: "Everything is fantastic from the stuff, food and a lot of leg room."
Cons: "Nothing"

Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."

Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."

Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"

Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"

Pros: "Nothing"
Cons: "They cancelled my trip"

Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"

Cons: "Seat to LA was broken"

Pros: "Crew courtesy, exceptional service"

Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."

Pros: "nothing"
Cons: "my flight was delay 24 hours"

Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."

Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Cons: "N/a"

Pros: "Everything"
Cons: "Long hours from Doha to Atlanta"

Pros: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."

Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."

Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."

Pros: "Services"
Cons: "Food"

Pros: "Good service, good entertainment options, modern aircraft"

Pros: "Exceptional Service Great Food New Planes Overall excellent"

Pros: "Excellent customer service, smooth boarding, good food."

Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."

Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."

Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."

Pros: "Good timing"
Cons: "Evry thing"

Pros: "Liked the entertainment options with a large movie catalog."
Cons: "Customer service by phone, boarding process, width of seats, speed of cabin service."

Pros: "The food"
Cons: "My seat did not incline"

Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"

Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"

Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"

Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Cons: "Nothing"

Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."

Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."

Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."

Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"

Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."

Pros: "Top glass airline"
Cons: "I lake food and good service crew"

Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Pros: "Staff on this flight were excellent"

Cons: "The plane seemed to be a little bit old, especially entertaining equipment"

Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."

Cons: "It was terribly late. No one had a clue on when flight would depart."

Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."

Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."

Cons: "given milk yoghurt with VGML breakfast"

Pros: "Efficient, friendly, on-time!"

Pros: "Seat is very comfortable"

Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"

Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."

Pros: "Everything!"

Cons: "One toilet not working"

Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."

Pros: "Food"
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"

Pros: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Cons: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."

Pros: "They were were very kind and helpful to all passengers"

Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."

Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"

Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."

Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"

Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"

Cons: "Crew"

Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."

Pros: "Everything except the plane itself"
Cons: "Plane cramped"

Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."

Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."

Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Cons: "Nothing!"

Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."

Pros: "At JFK the lounge and service was the best I have encountered."

Pros: "Everything on-board was awesome...Great job guys!!!"

Pros: "nothing"
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."

Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."

Pros: "Pleasant crew, quick boarding."
Cons: "Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped."

Cons: "Layout of seats is not very social when traveling with partner in business class."

Pros: "Crew was the best experience, the seating was trash my back was killing me."
Cons: "Better seats? Lol"

Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."

Cons: "Always need more room"

Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"

Pros: "Yes, . Amazing crew Seat was comfortable."

Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."

Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"

Cons: "The intercom was turned up too loud."

Pros: "Service"
Cons: "More seat space"

Pros: "Smooth flights and in time. Everyone is so nice. True professionals"

Pros: "Everything was on time & organized"
Cons: "I had to download that Gogo app to watch a move. That sucked"

Cons: "Perfect travel day! No issues whatsoever"

Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"

Pros: "Good seats"

Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."

Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."

Pros: "Nothing"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"

Pros: "Friendly staff"
Cons: "Cramped seats"

Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"

Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."

Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."

Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"

Pros: "Service, service, service!"

Pros: "The professionalism of staff"

Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."

Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."

Cons: "All went well"

Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."

Cons: "If some takes up two seats , then they should buy two seats. Very simple"

Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."

Cons: "Goog"

Pros: "Thomas our steward was excellent."

Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."

Cons: "Food in first class was subpar!"

Pros: "No headphones available for flight"

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."

Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."

Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "Customer service very courteous and friendly."

Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."

Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"

Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."

Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"

Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."

Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Cons: "Fix the damn KIOSKS at Vienna!"

Pros: "The friendliness of the crew"

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Cons: "The plane was very hot"

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "Everything is alright"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"

Cons: "Boarding was confusing and disorganized"

Pros: "Great"
Cons: "Great"

Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Cons: "OLD OLD plane with hard seats and tiny screens"

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Cons: "Long stop over at Schiphol. Too Long!!!!"

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Pros: "They were awesome."

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "delayed"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pros: "Plane service"
Cons: "1h30min delay at airport"

Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"

Pros: "Yes"
Cons: "Everything very good"

Pros: "Entire trip was easy and comfortable."

Pros: "Everything was great"
Cons: "N/A"

Pros: "The transfer times were excellent"

Cons: "Boarding at CDG was awfully slow"

Pros: "The airplane"
Cons: "Nothing"

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Cons: "Arrived 5 hours late"

Pros: "Over all everything was great, except the bags check in"

Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Pros: "Good selection of movies"

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."

Pros: "Ok"
Cons: "Nothing"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "Free snack and drinks. Good service."

Pros: "The service"
Cons: "Nothing"

Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"

Pros: "Nothing particular"
Cons: "Nothing particular"

Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"

Pros: "The hostesses were very kind and nice"

Cons: "It was delayed"

Cons: "only there were del;ay at JFK"

Pros: "On time departure and arrival"

Pros: "Pretty decent"
Cons: "Not much"

Cons: "They lost my luggage"

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Cons: "Clean. Courtesy of staff on plane."

Pros: "Airplane staff were good"

Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."

Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Pros: "Standard stuff"

Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."

Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "Late"
Cons: "Late"

Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."

Cons: "Left a little late for no apparent reason."

Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"

Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"