Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period.
crew and service excellent..
Jet blue was late so I miss my connecting fly to Uruguay
They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage
The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!
They lost my bags
It was dreamlined. So much leg room . Flight was one of the most comfortable one ina long time
Flight was on time, we left early and arrived early! Flight attendants were very kind.
Hidden bag fees make this airline a low value-for-money option.
Rescheduled on to a different airline.
Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better.
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|Flights Arrive in||Buenos Aires Arpt. Jorge Newbery|
|Flights Depart from||Tampa|