The flight was excellent but the onboard WiFi wasn’t working.
The seat was hard as a rock. Business class seats were coach seats with no one in the middle. Service and food were excellent.
For a quick trip to athens they did a great job plane was spacious, and we boarded quickly.
it was hard to find the check in at the airport no signs food was average
they were good. they coordinated pick up of luaggage at final destination. The had text updates on phone with gate/dep.time etc.
Got boarded on the plane on time and held there without moving for 2h to avoid paying delay fees. typical Aegean airlines. They should have left us on the gate and do the boarding when we are ready to go.
The airline provided exceptional service, particularly the counter personnel. The aircraft's seating arrangement offered ample legroom and comfort, exceeding expectations for standard economy class.
The food sandwich was OKAY for such a short flight. Crew were very caring. They helped my wife who has walking issues. They carried her bag and held her arm to help prevent tripping. All in all it was a professional effort on the part of all crew members. I highly recommend this crew of Aegean Airlines.
Short flight. They served drinks and food, but the flight was full and had to put my hand luggage under the seat.
2 hours delay on the plane causing us to miss our connection
Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
During the flight, the fleas biting me in the plane.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.
Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
Would have liked to have Wi-Fi on the longer flight (nyc-Warsaw)
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
Poor connecting flight logistics and ground transportation for such enormous airport. Airline does not consider time required to complete the security check or transition from one to gate to another
Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat
Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.
Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work
Boarding was chaotic. The agent was so rude and yelled at me for standing in the lane according to my number instead of cutting across to get to him. So rude. Also asking to gate-check luggage was lengthy and chaotic. Not a good boarding experience.
Food was bad crew a bit nicer than other flights seats uncomfortable too
not enough room not comfortable but no charge for one checked bag and one carryon personal item
there was no veg food, they did not offer anything not Even bread,
I was not woken up for my meal and then ignored when I woke up while they were serving the aisle behind me
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
It was good except they could offer free water and tea/coffe
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
Well Is extra charge for everything and other companies include that and the price.
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Nothing flight was on time, and we boarded and disembarked easily
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.
The real bathroom smelled horrible and it smelled in the real of the plane..
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business
This flight space was way better than our international flight. Efficient boarding and comfortable
Shorter flight but no food or entertainment. Flight was packed and no room to store carry on baggage.
Everything was good. The only problem we experienced is that my daughter and I were flying Lufthansa to Europe, but back by United and we couldn’t book the seats, even when I was checking in for the flight 24 hours in advance. I got the seats assigned only 1.5 hours before departure. As a result we were seated separately. And in the middle. I always book my seats by the aisle as I have diabetes and I use the restroom often. You should work on that issue to allow passengers to book their seats in advance.
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
We connected to this flight very late, in fact at departure time. We were last to board. The crew was very empathetic and welcoming. The plane was impeccable. We flew economy, so it was a bit cramped. We were served a snack that was more than expected these days. All in all a good experience.
