clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too.
Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board.
POOR HYGIENE: I was seated next to the toilets. Some people used the toilet before takeoff. I saw that all the hand towels fell INTO the toilet bowl after takeoff. I changed seats, but when I went to that same toilet, someone (a flight attendant, I assume), put all the damp hand towels back and people were using them after washing their hands! UGH.
BAD FOOD: Also, food was awful. All they had was junk food for purchase.
flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Very helpful to families with small kids. On our flight to Europe which wasn't too busy, they even left middle seats free so my kids could sleep whole night.
Smooth landing. No significant delays.
Good price for family vacation to Europe that includes checked bag, and meals during flight. They nickel and dime on other stuff but if you prepare yourself (bring extra clothes or a blanket, own headphones) you'd be fine. Considering how much I saved by driving to Toronto to take their flight instead of flying from Cleveland (US$3500 for the family of 4)
I am super happy with what I got for my money.
Limited entertainment selection.
No mileage program
Bathrooms could be bit cleaner, but still ok
Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.
The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.
Plane was not overbooked.
Plane left/arrived reasonably on time.
If you want to witness the ugliness of humanity, swap the plane at the last minute, announce free seating and watch the stampede.
Got a dirty look from a fellow passenger as I sat on the other end of a 3-seat row she had hoped to use as her bed.
You truly get what you pay for and less these days, I originally booked the flight on Air Transat after a bad experience on Rouge, hoping to avoid the Walmart experience and the Walmart customer. No difference here.
Soda stained sticky seats, I won't go over what passes for food, I actually got sick from it on a previous flight.
My advice, spend $50.00 more and get ready to be amazed by the difference it will buy you. Truly shameful of the airline industry considering the huge profits they are raking with the current low oil prices.
Funny how they have used the price of oil to increase their fares but surprise, they don't go down when the oil price does.
I won't be surprised if this review either does not get published or if it does, will be followed by a stellar shill review.
You asked me, I gave you a honest answer. Cheers,
Everybody in the crew were nice and honestly friendly to customers and obviously respected each other . I've been in planes before were you can see the hierarchy of the flight attendants and it make a feeling of discomfort for everybody.
I can't believe they serve sandwiches and package pretzels and cookies for an 8 hour flight! Its the menu "wanna be bistro" that might be fine on a 1-2 hours flight but not when you cross the atlantic. On 7 choices there was 2 choices available when they arrive at me.... I took several airlines from across the globe an nobody ever served me a thick tomato and cheese pizza square in plastic. I wish they would have just gave me an apple! Air transat, you should hired a dietitian to redo your menu because there is something wrong when you think the healthy thing you give to your customers are the chocolate cookies "preventia " .
Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
Chech in agents are on some how power trip
Every time I leave from WAW even with my 1k status there is a problem
This time my second bag, I was lectured had to pay extra then lectured some more
It's hideous there
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