Initially, we paid for 2 hours layover, the it turns out to be 6 hours stop.
i dont like the crew if i order any hot drink they refuse and they dont bring our luggage for 3 days we wait from Riyadh to Paris
Pros: "Nothing it was a terrible Flight"
Cons: "Nothing good"
Pros: "Good food"
Cons: "Flight was an hour early"
Pros: "My neighbor"
Cons: "My chair"
Pros: "All staff I have met were Professional employees ."
Cons: "Nothing at all."
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Cons: "Didn't think of something because the flight was awesome."
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Cons: "Very well"
Pros: "The flights were on time."
Cons: "Food could have been better. ."
Pros: "flight attendants were VERY professional and attentive."
Cons: "the bathrooms were awful (likely due to disgusting passengers - but possibly a tidy up by staff could improve the situation). Of course there was a child that screamed for 9 of the12 hour flight - possibly staff could cajole the child/help the parent (?). The movie selection was a little outdated"
Pros: "Great crew"
Cons: "Entertainment is outdated and very limited"
Cons: "flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Crew was nice."
Cons: "The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection."
Cons: "Entertainment (i couldn't watch anything because my screen wasn't working"
Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."
Cons: "They only offer one main mean they used to offer to 2 main meals plus breakfast."
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Pros: "I arrived safely to Detroit"
Cons: "There were so many women wanting to change their seat because they cannot sit next to a man . . . . There was a woman crying because she wanted to sit next to me and the flight attendant told her no and that she needs to go back to her assigned seat. If seats are available after boarding they will move her to another seat is what the flight attendant said. Alot of male passengers volunteered to move to accommodate the women that cannot sit next to a man. As a suggestion maybe while booking a ticket a passenger can select the option of sitting next to women or men only. My screen stopped working about an hour into the 12 hour flight. More options for food would be another suggestion."
Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Cons: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Bad service bad attitude"
Pros: "I like the fact that I was a direct flight. Plus the flight attendants were very nice."
Cons: "What I don't like about it it was a long. Of time between they serve dinner and then there take of raptis when I was clearly going to be afternoon and you're landing at 3:45 in the afternoon there was nobody coming by with any type of snacks or drink offers in that time zone"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "The seats in the plain were comfortable and although it was a short flight, there was a multimedia syste, a pillow and a blanket"
Cons: "Couldn't sleep. Fall a sleep and was wakes up by the crew to get a meal. Couldn't fall a sleep after that. Why was it done ?!"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Cons: "Bording was not very organized."
Pros: "Non stop flight"
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "Complex boarding Delay Did not inform us about a stop in canada even we book non stop flight and we surprise in last minuts on boarding that we have to get transit visa or we will not board"
Cons: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
Pros: "l did not get any of 12 bags that I put in the airplane."
Pros: "Space in the airplane Great service Multimedia system"
Pros: "Modern air craft"
Cons: "Poor service Terrible food"
Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"
Pros: "I didn't have a boarding pass for Royal Jordanian as it was a connecting flight and the UIA groundstaff refused to print one for me when I checked in. Royal Jordanian was very accomodating and sent someone down to the terminal to help me. The food was tasty and fresh as well."
Cons: "I found used chewing gum in the magazine pouch in front of me which was pretty disgusting. The notice boards said the plane was boarding so I rushed from the lounge to the gate and they hadn't actually opened it yet (and didn't for the next ten minutes). Small things, but stopped me from giving an EXCELLENT rating."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Nothing the worst airline in the world!!!"
Cons: "Smooth flight excellent food on time service. Professional staff."
Flight was delayed for 30min because of over-fueling of the tanks. On board food and beverage service was extremely light. But crew was professional and amenable.
I did not fly back to United States thru British airway from Milan to London. London to San Diego on February 5th because my roommate and I got stuck in Egypt, Italy on February 1st as Egyptair at the airport denied us going to Milan due to Covid situation in Italy. We both were tested Covid negative on February 1st. We wanted to fly on British Airway to London on February 1st but not availability. We do not want to stay overnight in Egypt and take another Covid test. Other planes were not available for us to go home on that day except Qater airline. We purchased Water air tickets at Cairo airport and flew home. I called British airway last Friday to cancel seat reservation from Milan, to London to San Diego. I asked for refundable but he said it is not British Airway responsible to get refundable. He said it is my travel agent under AmaWaterWay’s responsible. My agent emailed me today that I did not let British Airway know that I cancelled flights. I feel I should get refundable. I like British airway service as I flew from San Diego to London and from London to Cario on January 19th. Beverly Greer
Too much cold in the cabin!!!! I hope i do not get a cold/ also no blanket available!!
Pros: "Terminal 5"
Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"
Pros: "The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good."
Cons: "I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again."
Cons: "Three hour delay!"
Pros: "Crew very polite"
Cons: "In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks."
Pros: "Crew seemed happy"
Cons: "Absolutely no leg space and I'm only average height"
Pros: "- relatively new plane, but honestly that's it..."
Cons: "It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices."
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "Onboard staff were very friendly."
Cons: "Allow more room for taller passenger without extra cost"
Pros: "Crew was ok, comfort was ok."
Cons: "Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful."
Pros: "The staff was very kind and the food was decent."
Cons: "There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again."
Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Entertainment system was ok but selection limited compared to other airlines. Crew was friendly and unobtrusive, nice for a red eye flight."
Cons: "Hate the fact that you have to pay at least $41 to reserve any seat before 24 hours before flight time, even the worst seat on the plane. Seats in coach are very narrow and poor padding makes for an uncomfortable ride or over 7 hours."
Pros: "Crew tried to be polite but some were really not"
Pros: "Only direct flight from Nashville to Europe"
Cons: "Ground staff is clumsy, boarding is messy and unorganized. They need to go fly somewhere and see how a plane should be boarded. Seats are cramped, comfort level only so-so Not a bad flight but below average"
Pros: "The staff were wonderful within my two boys aged 6 and 7. There was really good room and the entertainment of Paddington 2 and then comedy shows was a great balance. Really enjoyed it."
Cons: "Only down side was the food, had to pay, quite expensive and didn’t really get ‘a meal’ as such."
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "BA crew was much better this flight"
Cons: "Crew attitudes"
Cons: "BA pulled a fast one on the passengers by first gradually increasing the projected delay, up to 3.5 hours, and then last minute changing the flight status from "delayed by 3.5 hours" to "on time, gate open". They did this without making any announcements on the loudspeaker, or sending any notifications to the passengers. Whoever didn't see the status change on a screen would have missed the flight. The crew must have recognized this (after half of the plane didn't show up), and just decided to wait some more, so our "on time" flight was eventually delayed by 1.5 hours only because the airline couldn't shepherd the passengers together when they were ready to leave."
Pros: "It was comfortable, the staff were helpful and it was a pleasant flight."
Cons: "I am not tall enough to reach the overhead compartments to place my bag inside. Two passengers kindly helped me on the return flight. On my last trip with BA a 6ft steward told me off for not being able to lift my case over my head and place in the overhead compartment. He refused to help me with my bag he said he had a bad back and I swore I would never fly British Airways again and I wouldn't have if I had realised that my return flight was with them. However, this time was different it was a good flight but if passengers don't help lift my case in the overhead locker in future I have no idea what I will do. I never have this problem with other airlines."
Pros: "Flight good."
Cons: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"
Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."
Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."
Cons: "We were mislead on gate assigment which impacted our whole experience. There was no entertainment"
Pros: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Pros: "Quick and efficient. Very informative about delays."
Cons: "There was no food from the declared list. One bacon bun took 40 min to prepare."
Pros: "The boarding was seamless. The process used leaves very little room for error and speeds up the time for takeoff."
Cons: "This was the second flight out (we missed the original connection). By it being the next flight out we lost a night in Accomodation's that was already paid for with no chance of reimbursement."
Pros: "Fold-down head rests"
Cons: "No tuck box"
Cons: "My baggage was lost. This is ridiculous."
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "Qutar flight Nice crew"
Cons: "Late departure One hour wait at border control in heathrow Worst ever wait They are not even trying You should hammer them"
Cons: "No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?"
Pros: "Nothing, everything was poor"
Cons: "everything was mediocre. No free food or even coffee on a 3 hour flight. Would never recommend it to anyone"
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Pros: "Up and down in all the right places and we were on time."
Cons: "Food was unimpressive to say the least. And the entertainment system was awful, the movie would frequently stop and was pixilated. Weird for a new 777."
Pros: "What you expect on commuter hop, no problems."
Cons: "No complaints"
Pros: "Crew on BA0229 was terrific and attentive the entire flight."
Pros: "My husband was entertained with the movies but I felt the selection was limited. The dinner was good but felt we were limited on drinks. Leg space was very good compared to other airplanes. Crew was excellent in getting passengers settled before the flight."
Cons: "The boarding area was too small of a space for so many people. The snack was served to late in the flight. Waiting to get into the bathroom was a bit long."
Cons: "No entertainment. Few passengers were standing in the middle of the isle having a loud conversation. We had an overnight flight from us so we wanted to rest. Asked the flight attendand if it is ok for passengers to have a party like this. He told me off. He said "if you have a problem you tell them". I asked if it is a safety issue standing on the corridor like so. He told me, "I am fine with it"
Cons: "The flight got delayed and I couldn't make it for the connection flight. I waited for 6 hours to rebook the flight and BA booked a hotel 2hours far from the airport by bus... I got to LA a day after but my baggage didn't arrive. I got it back 4DAYS after. All of my experience was just horrible."
Pros: "Almost nothing but I was comfortable"
Cons: "There was one crew member that spoiled The lot. When I had trouble with my bag fitting she wa no help. She in kinder words told me to figure it out. When I asked if there was a way to check it at the jet bridge she replied that I should have done it out there. To which I replied that they should have told me there was limited room. Needless to say I had to figure it out without any help from any crew. Which was crazy to me because on other flights I had more than one person taking my bag for me or trying it other places. Later the same woman was loudly accused of skipping a row of a dad trying to wrangle his children. When he confronted her she addresses him sharply and made him wait to get food though he had two young children with him. I'm sure skipping a row is easy to do especially if there is a lot Of activity but it didn't stop there another crew member began to bash the man while they were continuing to pass out food in front of other passengers and she did not stop him. I understand wanting your fellow crew members to know you are with them but it is completely unprofessional to do it in front of other passengers and needs to be saved for "closed" quarters. Worst and most unprofessional portion of my trip."