Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Guayaquil
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Scores according to KAYAK customer reviews
Pros: "The flight was half empty, so I have a lot of space for myself. They gave us snacks while waiting during the delay."
Cons: "The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance"
Cons: "ITS OK"
Pros: "AVIANCA a good airline"
Cons: "Food served on plane"
Pros: "Crew was very nice and helpful"
Cons: "There were no options for food and I don’t like their only option so I did not eat"
Pros: "The business check-in, lounge was great."
Cons: "No dedicated line through security. Lounge was tough to find. Wine selection and quantity offered while on board was sub par. Food was not good."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Pretty much everything."
Cons: "I cannot think of a single thing that I did not like."
Pros: "nothing, it's like a bus with wings."
Cons: "attention, food, entertainment."
Cons: "The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating."
Pros: "As always the Avianca staff were very professional and courteous."
Cons: "The sound didn’t work on either flight for the in flight entertainment system."
Pros: "Everything was on time"
Cons: "Boarding organization"
Pros: "We liked that the layover was short"
Cons: "The seats need to be more comfortable"
Cons: "We wait like 40 minutes to take off"
Pros: "I received an upgrade to business, nice detail from AVIANCA"
Cons: "Flight delay nothing to sorry about, only 20 minutes"
Pros: "The flight was quick"
Cons: "It was 5 hours late it was a big wait and I’m too tired and sick now I’m never using this airline again"
Pros: "My suitcases and I arrived on the same plane! Great job!"
Cons: "Perdimos dos dias en cali por culpa de avianca Mal servicio no ayudan siguen con la huelga de pilotos En el vuelo de regreso nos dieron otro avión alquilado de otra compañia. Incomodo Nunca mas viajo en Avianca"
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "El viaje entre Quito y Guayaquil es bastante corto, por tanto, no hay mucho espacio para conocer la amabilidad del personal o la calidad de la comida, porque no hay tiempo para servir sino bebidas. El aeropuerto está bien pero debe mejorar el espacio de la sala VIP"
Cons: "No permiten el ingreso a la única sala VIP del aeropuerto con programas de fidelización de compañías diferentes a las ecuatorianas."
Pros: "Service was outstanding."
Cons: "We did not have movies on the fllght."
Cons: "2 hours delay"
Cons: "The worst customer service ever No solutions offered to customers I lost all day in the airport until finally (6 hrs after) they announce flight cancellation"
Cons: "didn't seem to be concerned about being on time. Probably not a big deal since this flight is not likely to connect to another flight."
Cons: "They cancelled the flight and we have to wait six Hours in Bogota"
Pros: "Repeating myself.. NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "Smiling faces,friendly and helpful crew . The flight was a little late, and so we're the shuttle buses. Then almost made up the time on the flight, must have caught a tail wind."
Cons: "Late start, makes you a little nervous that you are going to be late."
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."
Cons: "Till up today i didn't fly to Colombia due to THE stike of pilots and I have requested to be reimbursed .I am very disappointed that I have not recieved any answer.Please let me know as soon as posibel ."
Cons: "Flight cancelled without notice"
Cons: "I booked business class ticket and they changed it to economy and didn't tell me also didn't adjust my fare. (Last minute carrier change they told me) I had to fly in the very back of the plane next to a nauseating bathroom. It was horrifying. From Brazil to USA."
Pros: "I got to my destination safely and on time"
Cons: "6 hours delayed"
Pros: "love avianca equipment, crew, entertainment... I wish US airlines had same standard."
Pros: "Entertainment options."
Pros: "Departure and arrival times were kept. I enjoyed the good attention during the flight."
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Cons: "Not sure why they started boarding us only to make us stand in the jetway for 10 minutes. Odd"
Pros: "On time, onboard staff very helpful"
Cons: "They switched Gates 4 times at Quito airport"
Pros: "All of Avianca's employees, from the ones in the check-in counter to the ones that welcome you in Bogota (an obviously the plane crew) are extremely polite and helpful."
Cons: "The provided snack was not good and the entertainment system in the plane is very rudimentary."
Cons: "A delayed flight from Santa Marta to Bogota due to bad weather in Bogota. Surprisingly, the connecting flight to New York left on time of course. Also it was drizzling on arrival to Bogota. I still suspicious that they blamed for rain to cover up their mechanical/ management issues or they intentionally delayed our flight so we can miss the flight to New York which they over booked and cut their loss. Anyway, I needed to arrange a hotel myself and Aviance claimed it was solely due to bad weather. I got what I paid for. Their rate was lower for the risk of their disorganized service and possible dishonesty. Or it can be really bad weather earlier. But one of UK passenger told me her daughter couple was in Santa Marta a few weeks ago and they went through the exact same issue. They might be unlucky family members go through the same rare situations. Now I got why Avianca gets bad reviews."
Pros: "Everything was great..."
Pros: "The personal treat.. timing"
Pros: "Rude service and flight attendants refuse to do anything. Hit the call button and they just turn it off without asking what you need."
Cons: "everything!!! Period. They do not know how to treat customers. Rude and Missed my flight because they put someone else in my seat and I had to stay over at the airport, and PAY extra to reschedule for the next flight"
"Take a lot of time to check in and flight delay, I almost did not make to my flight connection."
Pros: "The scedule"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "The fligth could come with entertainment services"
Pros: "The entertainment options. Liked the sandwich as well"
Cons: "The seats could be a bit more comfortable, and adding veggies to their sandwiches"
Pros: "It was a nice plane."
Cons: "The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing."
Cons: "Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services."
Pros: "La comida fue buena"
Cons: "La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio"
Cons: "More options for food in business class"
Pros: "super friendly service"
Cons: "fully reclining seats for business class"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "All is ok"
Pros: "The cree was very accommodating. The comfort level was adequate. The food was not very good."
Cons: "The flight experience was what I expected. What I didn't expect was that our luggage was sent on a later flight and that just triggered other mishaps, headaches and spent more money on our pre-arranged pick up service and other unnecessary expenses.."
Cons: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Pros: "The seats were spacious and the crew was friendly."
Pros: "The crew was amazing!"
Cons: "I think everything is ok right now."
Pros: "Everything was just great best ever airline!!"
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Cons: "Did not receive any service"
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Pros: "In Panama the team leaves much to be desired, no coordination, doesn't seem to have a leader therefore everyone seem unprofessional, each time I have to go thru this experience is the same, will be looking forward to the day it will be taken care of."
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Overall good flight."
Pros: "Overall an okay experience"
Cons: "The crew was not nice and helpful at all. I traveled with my 2 babies and they did not want to help me with my belongings."
Pros: "the flight was on time"
Cons: "the food is the worst I have tried on a flight in my live"
Pros: "I liked the friendly staff."
Cons: "I did not like that there was no entertainment, and the seats were too tight and uncomfortable. Also, the overhead didn’t have much space for 3 hand luggages."
Cons: "Unfriendly staff at Panama airport"
Cons: "Flight was a couple hours delayed"
Pros: "Nice staff, fast flight, as we had been traveling 24 hours this last leg was appreciatively uneventful."
Pros: "Quick board and deboard and the breakfast was OK"
Cons: "Flight was almost 5 hours long and we weren't allowed to bring beverages on the plane from the Panama airport (which was kind of nuts in my opinion, since I'd just gotten off another plane and had already gone through security); the flight crew only distributed beverages once. I've taken 3 hour flights where the beverage cart has gone up and down the aisle twice! I was really thirsty by the time I got off the plane, and then by the time I got through customs, it had been like 6 hours since I last had anything to drink!! They really should have offered customers AT LEAST water at some point later in the flight."
Pros: "Personal entertainment screen."
Cons: "The food!!!"
Cons: "Nunca es la puerta que dicen, sino que hay que buscar otra puerta y uno pregunta si es esa puerta y dicen que no , la mandan a otra puerta, debería de coordinar bien las salidas"
Pros: "Copa provided us with food vouchers while plane was delayed."
Cons: "Plane delayed for about 5 hours due to wheather and and a lot of time spent by the crew trying to fit multiple and large carry-ons in the cabin."
Pros: "Crew was excellent."
Cons: "I did not like having to sit on the floor while waiting for the plane to board. After going through screening, we were held in a room that had about 75 chairs for a plane that held over 150 passengers. room and seating was way to small for the passengers boarding the plane."
Pros: "I LOVE Copa!"
Cons: "It was unfortunate to show up at Newark to find out that the flight to Panama was on United. I prefer not to fly on United and did not like the service provided. My connection in Panama on Copa was much better!"
Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Pros: "Ver y good"
Cons: "The plane was very old and bad food"
Cons: "No water, zero information, and lots of wasted time."
Cons: "Food. Too simple"
Pros: "The flight didn't last long"
Cons: "There was a lot of turbulence so the flight was a bit bumpy."
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Pros: "On time and great crew"
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Boarding was efficient and on time."
Cons: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Pros: "All good."
Pros: "Comfortable seating"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "The entertainment options"
Cons: "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
Cons: "The landing was very rough from Nashville to Dallas"
Pros: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly firstname.lastname@example.org"
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Cons: "The WiFi to work."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Pros: "The service from the flight attendants on the flight was absolutely amazing"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Pros: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
Cons: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Pros: "Staff was excellent"
Cons: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Cons: "A longer trip."
Pros: "Seats were amazing"
Cons: "Everything was great."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "We got our money back."
Cons: "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Cons: "The flight crew’s non challent attitude"
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Cons: "In flight entertainment system not working."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Pros: "Plane travel is not my favorite, but I was impressed at how smoothly everything went. Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too."
Cons: "I wish we didn't need the United app in order to use the Wi-Fi. Or, I wish that I had known in advance, since my tablet is Wi-Fi only. Minor thing."
Cons: "Late late late. 12 hours later I'm still not on a plane home"
Cons: "Missed connecting flight"
Pros: "smaller planes means for faster boarding and departure with less opportunity for frustrated people. Crew was prompt and friendly"
Cons: "I don't like the temperature inside the plane. It was very hot and was sweating the whole time."
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Cons: "United is terrible. That's all.9"
Pros: "The flight crew and staff in Nashville were great about the delay"
Cons: "That it was delayed but out of United control"
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Cons: "Cancellation without compensation or care got customer"
Cons: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Pros: "The stroopwafel"
Cons: "Everything else. You charge less like Walmart and that's because everything is barely subpar. Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it.... I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest"
Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
Pros: "Friendly prompt service"
Cons: "We were bumped and cancelled our reservation"
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Cons: "Still sitting at the airport. Flight delayed :("
Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Flight was delayed"
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
"Late, Water is $3, seats don’t decline - usual Spirit experience"
"They cancelled my flight and I had to reach out to them to get a refund/credit."
Pros: "Fast and easy checkin"
Cons: "Comfortably of seats and friendly tickets checkin staff"
Pros: "not comfortable at all"
Cons: "A refund on my fees for my carryons"
Cons: "Spirit airlines have the worst crew, they made a guy put his phone in airplane mode when I doesn’t affect the plane at all"
Pros: "The flight was smooth"
Pros: "Aircraft arrived on time, boarding was fast, everything was clear."
Pros: "That the flight is over."
Cons: "The crew didn’t have enough rest because they were short fused. We had two delays and no compensation or correct information was communicated."
Cons: "HORRIBLE SERVICE AND TREATMENT TOWARDS CUSTOMERS. NO INITIATIVE WHATS SO EVER TO TRULY HELP OUT CLIENTS. SPIRIT SHOULD LEAVE ECUADOR AND HAVE ROOM FOR BETTER COMPANIES"
Pros: "Crew was great."
Cons: "The hour delay was really inconvenient"
Pros: "What I don't like it I missed it due to Spirit's connecting flight got cancelled."
Pros: "Not to crowded. Good time to fly."
Cons: "Shorter layover before the flight."
Pros: "Very personable crew and easy flying"
Cons: "Very uncomfortable with an extremely long layover"
Pros: "All around good experience. Easy boarding. Ample accommodation on flight. Paying for carry on allows you to be first group on the plane so that has its perks. Felt like the old days two decades ago when flying wasn't so complex. Had read bad reviews of the airline overall and found none of it to be relevant. For the price the experience was just as good as any other airline that boasts good service - "high level and high price". Don't be scared by the reviews online. Spirit is perfectly good."
Pros: "Service was what l expected. No creature comforts, but it is cheap transportation."
Cons: "Nothing in particular was 'bad'."
Pros: "It was a really cheap flight. The crew was great!"
Cons: "The seats, they are super uncomfortable!"
Pros: "Everything is on time, excellent service"
Cons: "Not yet.:)"
Pros: "Grt. Take off & landing."
Cons: "Had to wait at airport 45min. To take off on runway."
Pros: "Crew was really energetic, friendly and considerate of passengers's safety."
Cons: "BAG limit =( Will likely book with another airline since the pricing came out to be the same with the baggage fee we paid."
Pros: "The fact that I was charge for being 5 pounds overweight the fact I am military I was not treated well. Also when I was returning from Tampa the ticket agent was very rude and disrespectful. Towards me"
Cons: "Nothing this airline charge for everything. Even a nine dollar fare member have to pay for their meals on the plane."
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Pros: "Flying - pilots did a good job with take off avoiding turbulence and the landing - my biggest concern. Appreciated flight delay updates."
Cons: "Seating uncomfortable. Too close. Not enough leg room."
Pros: "Check in and boarding were painless."
Cons: "They charge for everything... For my seat, for my luggage (that's normal) but they don't even offer a complimentary beverage. Also, it took 30 minutes at baggage claim."
Pros: "The fact that I was flying to Detroit. The flight itself was smooth and passengers were nice and quiet. Very funny flight attendant was making all the passengers laugh when she was speaking to the phone, while we were leaving the airplane."
Cons: "I was not aware of the fee for carry on bags. When I ordered the tickets online, it clearly said that they are free. When I arrived the the airport, I was told I have to pay for them. I was traveling with my kids, so I had to pay for all of them. I booked my flights with Spirit before and never had that issue, yet this time I was not happy about how things went. I told the staff by the bagging area, that online it says something different and she told me sorry I cant do anything about it. I told her I didn't bring that much money with me, but that didn't matter. I had to call my friend to pay with credit card for my bags."
Pros: "Red eye. Slept most of the flightseats"
Cons: "Seats very uncomfortable. Too narrow and I am thin person."
Pros: "Not much to rave about, but staff was great."
Cons: "No entertainment and you have to pay for everything, including things other airlines include complimentary. You pay for carry on, you pay for a soda or snacks, no entertainment, no wifi option, seats were uncomfortable. The seats were auditorium steel chairs with minimal padding and leg room was cramped"
Pros: "flight was fine, crew was great and no issues."
Cons: "flight kept getting delayed and then would be pushed up."
Pros: "Short flight. No entertainment"
Cons: "No magazines"
Pros: "Spirit airlines is great for a short trip.They streamlined just about everything.Service was fine.flight attendants were pleasant enough."
Cons: "The seats were extremely uncomfortable.Paying for a carry on bag I thought was ludicrous. They dont fly out of enough airports which meant a 2hr trip to the nearest airport."
Cons: "Lay over was long."
Pros: "Flight to my destination was on time. Boarding the plane went smoothly."
Cons: "Flight delay (5hrs) on return flight Snarky flight attendant $2 coffee Felt like I was duped; I was told that if I checked my luggage online, I would Ave $20. When I did, I had to join the nine dollar fare club and pay an annual fee of roughly $50 to get the $20 discount. Otherwise it was only $11 cheaper. That left me feeling irked."
Cons: "Bad customer service , I paid $70 for s bag that didn't say weight limit . Plane delayed twice and was not even offered a courtesy water . $2 for water is ridiculous ."
Cons: "I was charged $80 each way for 2 checked bags which makes the overall flight cost the same as other airlines."
Pros: "Flight was on time"
Cons: "Very uncomfortable to sit for long hours"
Pros: "low ticket price"
Cons: "a la carte pricing, not the best staff"
Pros: "There was nothing about this airline, the plane or the crew that was in the least bit decent."
Cons: "Airline was overpriced, plane was an embarrassment. I've been on jump planes and cargo planes that were more comfortable. The crew was extremely rude. They lied to the entire plane and treated everyone on board the extreme disrespect. I will do everything in my power never to fly spirit again"
Pros: "Didn't go, seats were overbooked"
Cons: "Terrible customer service"
Cons: "Babbage fees"
Pros: "Pilot authorized to reopen the Gate. Crew very nice"
Cons: "Check in was crowded, lines outside the airport. Already with boarding pass and bag payed and we had to make the line with everyone. Total disorganization and caos!!!! Won't travel with SPIRIT!!!!!! Although cheaper I prefer to pay more and not go through hell."
Pros: "No frills"
Cons: "Air in plane about 10 degrees below normal - and I am never cold. Seats are ridiculously uncomfortable and I'm average height/weight. Glad my flight was only 1 hr."
Pros: "Easy boarding, cheap flight"
Cons: "No cups of water on the flight, no complimentary snack, carry on and check in bag horrifically expensive, cheeper to mail my baggage, one bathroom."
Pros: "Direct flight."
Cons: "Seats: even the expensive ones, don't recline. very uncomfortable. Departure was over an hour late. Crew was rude and dismissive. My feeling is that it was reflective of the culture they have at Spirit."
Pros: "Clean, on time, good staff"
Cons: "Baggage fees too high"
Pros: "Clean aircraft"
Cons: "Very cramped. Have to pay for everything with spirit air. Not very comfortable."
Pros: "Quick flight, nice service"
Cons: "Having to wait for an hour for a gate to open to unload. This only upset me because I believe the crew knew this was expected. Why else would they have invited everyone to use the restroom one more time when descending? And they asked parents to take their children to the restroom also. I have flown many times, never heard it put "that way". Just be honest, tell us we have arrived early, or late, or the airport is busy and are waiting for a gate. Don't make it sound like a mistake ( they announced that they had been in contact with headquarters also)"
Cons: "Over an hr late to board, 30+ min to take off. The plane smelled like vodka, there was a "medical emergency" which was delt with poorly by attendants. Had to tell people to sit down multiple times while the seatbelt sign was on."
Airlines flying from Tennessee to Guayaquil have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Guayaquil
Masks required on board, masks provided on flights from Tennessee to Guayaquil
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Guayaquil
Testing for antibodies, testing for symptoms for flights from Tennessee to Guayaquil
Waiving of change fees. Search flexible flights from Tennessee to Guayaquil