Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to South America
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Scores according to KAYAK customer reviews
Pros: "The crew was great and help alot"
Cons: "It take a long time to get in the plane the line was long standing around 20 minutes with bag with weight"
Cons: "Seats could be more comfortable."
Cons: "food options could improve, especially since the area around the gate doesn't have very nice food venues. More movie options could help as well, maybe allowing people to use their devices to watch movies. Maybe that is available already but it wasn't highlighted"
Pros: "it was fine, unremarkable in all ways."
Cons: "Several departure time changes, and one gate change, and a long hold before takeoff. Just bad luck."
Pros: "Terrible mis maletas no aparecen, pésimo servicio"
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Cons: "Freezing cold"
Pros: "The crew was great"
Pros: "Delayed over 3 hours because of repeated problems with the plane."
Pros: "Crew was beautiful"
Pros: "Quick dmooth service"
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Pros: "Quick and uncomplicated boarding, good service during flight, roomy and comfy seats, great all around experience."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Cons: "Did not work ....info screen. Blacked out.."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Pros: "Space in seats very pleasant employees"
Cons: "I am an no carbs diet and I was hoping for low carb snack but nothing was available"
Pros: "The steward had a sense of humor which always helps."
Cons: "There wasn’t anyone at the JetBlue check in area to take bags when I arrived about two hours before the flight."
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Pros: "The airplane wasn’t turn on the right way and turn off more three time..... everyone was in panic. Also when the airplane arrived the door was stock really bad......"
Cons: "I going to call jetblue for follow those problems.......... I going to talk with all my friend about this bad expericience and recommend everyone dont travel with Jetblue anymore...contact me to my email Santanalore.email@example.com"
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Cons: "The flight did not have enough headphones for in-flight movies. Our tv screens also did not work well."
Cons: "Due to bad weather my flight was delayed more than once."
Pros: "First experience with this airline. It was good."
Cons: "There was nothing to dislike"
Cons: "The fight was delayed 6 hours and the pilot even left for us to wait for another pilot to fly in."
Pros: "Friendly, helpful crew. JetBlue... free wifi -- you can't beat that."
Cons: "Late leaving Boston on the outgoing flight and 30 minutes late leaving Buffalo on the return flight. Not the usual JetBlue quality. I'll chalk this one off but hope my next flight with them is up to their usual standards."
Pros: "My connecting flight was delayed and I had to fly into a different city to avoid being overnight in an airport."
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "Everything was great. Very pleased, couldn’t have been better."
Pros: "Comfortable seats and was informative"
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"
Pros: "Departure was almost on time, but they made up for it by arriving early. All in all an excellent flight."
Cons: "Really don't have a complaint, crew was excellent, only thing I could nitpick would be slightly late departure.. But again we more than made up for that in flight"
Pros: "The staff makes the trip very enjoyable - they were friendly and patient. The wifi is convenient and the snacks are tasty."
Pros: "Smooth event the entire way"
Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."
Pros: "On time, good seats, personable crew,"
Pros: "I liked that I was somewhat accommodated."
Cons: "I didn't like that I had to pay for a seat that I did not want because there was a mix up"
Cons: "Rows of seats are too close together and small seats for an international flight and I am a small person!"
Pros: "We arrived 20 minutes ahead of schedule !! Amazibng"
Cons: "This delay made me miss my rental car reservation so I have to find another car for the night. Which cost me 100$ when I already had a car booked. Then since I didn't get there in time they canceled my reservation and find a new rental for the week. First bad experience with jet blue"
Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Cons: "Every thing was good"
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "They ran out of salads so that was a little disappointing."
Cons: "The flight would be more comfortable if we had more leg room."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "It was good"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Cons: "727 modern plane free movie free Wi-Fi"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Cons: "The airport crew at the check-in desk was rude"
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Cons: "I loked everything in my trip"
Pros: "Courtesy and attention to detail of crew"
Pros: "Wonderful Crew"
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Pros: "Not as other as flights"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Cons: "Always too many people."
Cons: "Very small plane, economy seats only."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "High end entertainment system."
Cons: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "Flight arrived safely"
Cons: "Everything else"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "No audio in business. No working electric outlet."
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "That's it."
Pros: "Friendly crew. efficient."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Cons: "No onboard entertainment"
Pros: "My flight was first class."
Pros: "All of the flight attendants were amazing and went above and beyond."
Cons: "Okay, but flight was delayed."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Cons: "Took off 30 mins late because of work form not being signed off???"
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Pros: "The Crew was really kind!"
Cons: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "delayed at both sides with very little announcements keeping us updated"
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Pros: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Cons: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Cons: "The crew was rude"
Cons: "Seat 40, noisy space"
Pros: "Not much"
Cons: "That the flight from Nashville to LA was delayed then cancelled due to maintenance issues and then my follow up flight to Dallas was delayed so I couldn't make the connecting flight from Dallas to LA, leaving me stuck in Dallas Fort Worth, to spend the night till a morning flight. Making me miss my first day on a new job!"
Pros: "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
Cons: "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Cons: "El personal no es amable ni respetuoso con el cliente"
Pros: "Seats were amazing"
Cons: "Everything was great."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Cons: "The flight crew’s non challent attitude"
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Cons: "In flight entertainment system not working."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The flight was on time, the boarding was smooth."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Cons: "Missed connecting flight"
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Pros: "The stroopwafel"
Cons: "Everything else. You charge less like Walmart and that's because everything is barely subpar. Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it.... I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest"
Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
Pros: "Friendly prompt service"
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Flight was not very crowded so had room to stretch out"
Cons: "There was no power available"
Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Flight was delayed"
Pros: "The crew on both planes were nice."
Cons: "People at the check-in did not know the Canadian laws (related to travel) and I almost missed my flights. It took them more than 45 min to figure out that they made a mistake and not me. My flight started to board when I finally got tickets in my hands, and made it to the gate just about 3 minutes before they closed it."
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "Very decent legroom onboard....flawless connections....pleasurable. Flight crew were responsive, friendly, and professional."
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "On time"
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "Comfortable seats, easy and quick boarding!"
Pros: "Safe flight"
Cons: "Very old plane"
Pros: "The timely manner that they had us on the plane"
Pros: "Communication between crew and passengers"
Cons: "Seating a bit uncomfortable on my posterior"
Pros: "Aircraft arrived on time, boarding was fast, everything was clear."
Pros: "Crew was great."
Cons: "The hour delay was really inconvenient"
Pros: "the price was reasonable;"
Cons: "inclusion of bags in price; more space between seats; reclining seats;"
Pros: "The ticket agent put my family together, even though Spirit would have made us pay extra to sit together."
Cons: "We didn’t have a window on the last row of the plane. Why even have seats there? When the flight attendant moved the family on the other side of the aisle to a row with a window, my son and I got up to move into their seats, so we could give the poor guy in the corner (without a window) more room. She said no, because “we have to keep the last row open for emergencies”. Really? Then why was it booked to begin with? Tiny seats, flight attendants who don’t understand service, and not so much as a free drink of water after giving up our water at security. I’m not impressed."
Pros: "Exceeded expectations. Flight was on time. Boarding was smooth. Everyone was was professional, polite and cheerful"
Cons: "Pricing of add-ons"
Cons: "Total Loss"
Cons: "Sat on tarmac for over an hour waiting for another Spirit plane to clear the gate. Bad planning on the part of the airline."
Cons: "When originally booking the flight it did not mention hat carry-on items were now chargeable. I have all the screen shots of my booking. I could have flown on another airline whiteout the charge for the same money w more comfort and space and entertainment. Will not fly Spirit again. I wouldn’t even say you get what you pay for since all the fees added up to most other airlines."
Cons: "They delayed my flight twice then cancelled the 3rd."
Pros: "This was a very quick flight indeed."
Cons: "Seats did not recline making the flight a bit uncomfortable for me. Everything cost including refreshments which are free on other airlines. Flight was delayed and we experienced two gate changes before finally getting on board the flight."
Cons: "Spirit offers the worst service there is I arrived 1 hour earlier to the flight they wouldn't take my luggage had to purchase my ticket through another airline"
Pros: "I was asleep the entire time... so great flight lol!"
Cons: "Extra seat at the back... flight attendants could’ve asked if any middle seaters wanted to move, but eh it’s not their job so no real issue here."
Pros: "Couldn’t enjoy the flight"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Cons: "Not enough personal space for each person. Very crowded seats and no proper support for your back ."
Pros: "I like that the price of the ticket was cheap"
Cons: "Limited leg room. Passengers behind with long legs will knee you throughout the flight. Snacks and drinks are not included. Make sure that you pay for your bag online because prices go up at the check in counter. No cash is allowed."
Pros: "I have to say that I will be flying with Spirit again. You just can't beat those prices!"
Pros: "Boarded early and landed on-time."
Cons: "Extra charges galore. No drinks; not even water. $50 for 1 checked bag. Spend half an hour during flight trying to sell you their credit card. Sell you "security shortcut" during online check-in to get through TSA faster. Ticket agent says it is worthless and TSA agent says he has no idea what that is and you go through the regular checkpoint anyway"
Pros: "on time departure and arrival crew was nice"
Cons: "tight seating - no seat recline - limited leg room extra fees for bags no free drinks or snacks"
Cons: "For such an expensive ticket, the dissapointment of the flight getting cancelled is real.."
Cons: "My $350 Michael Kors watch was stolen while my suitcase was in your possession"
Pros: "That I was transfer to American airlines"
Cons: "That the flight was cancelled. And I will never fly Spirit again"
Cons: "Delayed. Some people received vouchers and I fly with spirit for work all the time, didn't get anything"
Pros: "Hard to name anything"
Cons: "almost everything. Very uncomfortable seats! Especially, was shocked by not giving me even water during long flight unless I pay money"
Cons: "They canceled my flight two hours before take off. Nonexplanation. No folllow up email. After being on hold for about 20 mins, they got me a flight out the next morning with another airline company. That flight back home was great! Unlimited snacks and wifi."
Cons: "Pay for carry on, seats don't recline, no wifi"
Cons: "Flt was delayed eight times, finally Flt left over 4 hrs late"
Pros: "Didn't sit next to any wierdos!"
Pros: "Our plane was delayed by 3 hours and we were being told it was just going to be another 15 minutes or a half hour the entire time. Then they just gave us a replacement plane at the last minute. It ruined work that was due for me. When I asked if there would be any, small consolation, the stewardess laughed at me and told me it wasn't their fault. I was thinking something reasonable to un-piss off the hundred plus passengers who were inconvenienced. And yes, indeed it was their fault. The rough landing happened and those passengers were ill in the conditions that the pilot chose to risk and land. Risk assessment happened, risk resulted in consequences. But not even an apology besides the Captain. It was too dangerous, but the crew offered for us to purchase anything still. It was the worst flying experience I've had and that isn't hyperbole. I've had flights cancelled and felt more satisfied than this, because they didn't laugh and belittle me and the airlines apologized profusely and it absolutely was out of their control. Compensation could have been just an apology or a pleasant flight experience, but we were hustled and treated very rudely. I wouldn't be surprised if the risk taken to land under dangerous conditions or with a less seasoned pilot was caused by profit balancing. Besides the rarest emergency, I will never fly Spirit Airlines again if this is their protocol and attitude."
Cons: "No food. Very uncomfortable. No entertainment. Overall one of the worst flights I've ever taken."
Pros: "I liked the price :)"
Cons: "Everything is ok, at just over 100 USD I'll fly strapped to the wing."
Cons: "My/our connecting flight was diverted to serve other passengers & we had to wait for a long time for a connection. That was in Fort lauderdale/TX. Change of culture is needed for you."
Pros: "miserable flight..."
Pros: "Everything was great on the flight"
Cons: "It was ft lauderdale airport that needs some work as far as security checkpoints"
Cons: "No TSA pre-check, desorganized and absurd line to check-in"
Pros: "Friendly crew"
Cons: "So many hidden & unavoidable fees, uncomfortable seats that don't recline at all, tiny tray tables, not even water was free. Plane wasn't particularly clean, either."
Pros: "Price, friendliness, comfort"
Cons: "Flight was delayed by 3.5 hours n had no alternative"
Cons: "Flight was delayed by 3 hrs. And the response and attitude from the staff towards the issue was just unacceptable. "I don't know when you will get there, she says, your only alternative is to get your money back and go make the customer service line" -_-"
Pros: "On time flight. Early arrival! Ease of checking in and seat selection online."
Cons: "Added fees for carry-on luggage and seats."
Cons: "Had 2 flights from Las Vegas to Tampa. One was late & gate was changed. No one announce gate change & monitors did not show gate change until almost too late. Extra charge for EVERYTHING, including a cup of water AND for cary-on bags. Had 2 flights from Tampa to Las Vegas. One was almost 2 hours late. MULTIPLE people felt the same way we did..... We will NEVER fly with Spirit Airlines again."
Cons: "Long check-in lines"
Pros: "I got my entertainment from all the Nacional soccer fans. Otherwise, there was none."
Cons: "As someone who's 6'6", the seats, even in the evacuation aisles, just don't have enough width. Also the seats don't recline at all."
Cons: "Flight was delayed about an hour due to few things including way baggage was distributed on plane. Waited on plane for almost am hour and then was an hour late to destination. Also you can't even get a glass of what without paying during flight but yet I need to pay over $80 for one checked bag?"
Pros: "Friendly helpful staff. Flight on time."
Cons: "Unexpected extra fees for seat assignment and carry on bag."
Pros: "That it was cheap."
Cons: "Delayed flight by 2 hours"
Pros: "The international flight had a slightly more comfortable cabin, but still below the level of comfort I am accustomed to on every other airline Ive flown with."
Cons: "Still upset from the first flight, but this one was a little bit better. The seats still didnt recline, there was no radio or anything. They did have seat back pockets and bigger tray tables. Overall I will never fly spirit airlines again."
Airlines flying from Tennessee to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to South America
Masks required on board, masks provided on flights from Tennessee to South America
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to South America
Testing for antibodies, testing for symptoms for flights from Tennessee to South America
Waiving of change fees. Search flexible flights from Tennessee to South America