Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "Flight was in time with no delays. Arrived in Germany early!"
Cons: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Pros: "Seats were comfortable, service efficient, entertainment good"
Cons: "When cleaning the dishes away an attendant dropped several trays by my seat, then didn't clean very much, so for the rest of the long flight people were smearing pasta remains on the carpet and my neighbours and I were hopping about trying to avoid the mess."
Pros: "Everything thanks"
Cons: "Awesome thanks"
Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "My luggage never arrived in Munich"
Cons: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "Staff was friendly and service was on a exceptional level"
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Short flight"
Cons: "Baggage delivery was terrible given airplane so close. It took way too long to begin. Mechanism kept stopping. Frankfurt Airport needs serious upgrade. People movers need to be installed to get passengers through that huge terminal. Signs are also confusing. I’m glad I will be routed through a different airport on the way home."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Pleasant cabin crew."
Cons: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Pros: "On time"
Cons: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Pros: "Flight was on time; food pretty good"
Cons: "Mishandling of an online upgrade request caused major headaches and an hour at service desk - final boarding passes were misprinted and, bottom line, our luggage was not loaded on our flight and arrived about 36 hours after us! Premium Economy seats were pretty nice but I don't like the tray-in-the-arm configuration. Extra recline just meant the jerk in front of me was in my face the whole flight."
Pros: "Awesome entertainment options, great dinner everything was yummy. Nice flight attendant"
Cons: "Flight was delayed, breakfast was horrible except for fruit salad."
Cons: "Plane was delayed forcing me to run to my connecting flight"
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Cons: "Very long delays"
Pros: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Cons: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Cons: "bad weather, not your fault"
Pros: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Cons: "All good"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Pros: "Good entertainment and food"
Cons: "Could use a foot rest"
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Pros: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Pros: "Wonderful overall"
Pros: "Takeoff was on time and efficient."
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Pros: "We were delayed but better that than bump around in a thunderstorm. Food good"
Cons: "Would like to see more selection in movies"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Cons: "The plain in Denver landed very hard, hit the ground with a very loud noise and people were very scared. After that the pilot said "sorry for the hard landing but at least you guys are awake"..."
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!"
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Pros: "Timeliness, clean cabin, professional service."
Cons: "Climbing latters to board."
Cons: "It needs bigger seats More comfortable for far flights"
Pros: "nothing at all."
Cons: "There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long."
Pros: "On time, nice and professional personnel, kids-friendly, tasty & free food & drinks. Great airlines every time!"
Pros: "Great crew, on time, could get a good nights sleep"
Cons: "I didn't like putting two family on different seats far from each other"
Cons: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Pros: "Everything! I never knew Finnair was such a great airline."
Cons: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Pros: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Pros: "UNCOMFORTABLE BED AND SERVICE"
Cons: "BED, DRINKS"
Pros: "Clean and comfortable seating"
Cons: "50 minutes delay. Food tasted funny like old leftovers."
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Cons: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Pros: "Its a short ride."
Cons: "Short ride."
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Cons: "Choice of movies"
Cons: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Pros: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Pros: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Pros: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Cons: "Nothing really negative to say"
Pros: "leg room, service, movie selection"
Cons: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Cons: "Crew wasn't attentive. Seats were small."
Cons: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "There was plenty of room and the food was good."
Cons: "Can't think of anything I didn't like"
Pros: "It was comfortable and not too crowded"
Pros: "Schedule is on time."
Cons: "Food was not much excting and seat distance was rather short, making uncomfortable."
Pros: "Professionalism, punctual, friendly service"
Cons: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Pros: "Friendly staff"
Cons: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Pros: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Cons: "A little too hot, and no WI-FI. Other than that, great flight."
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Pros: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Pros: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Pros: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Cons: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"
Pros: "Great airline. Food great comfortable seats."
Pros: "the price was very good"
Pros: "It was a quick, smooth flight."
Cons: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Pros: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Pros: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Pros: "Overnight flight and not full so could stretch out."
Cons: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Pros: "The inflight movie selection."
Cons: "The uncomfortable chair."
Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Pros: "Lenght of flight"
Cons: "Babies crying :("
Pros: "Nice one"
Cons: "Nice one"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Pros: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Cons: "Nothing really."
Pros: "The lie flat bed was nice. Lots of good, new movies"
Cons: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Pros: "Food, drink, and movies were great! Gotta love the A380 and British Air"
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Airlines flying from Tennessee to Iceland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights