Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Milan Malpensa Airport
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Scores according to KAYAK customer reviews
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Crew was friendly."
Cons: "Good food, on time and semi comfortable seats"
Pros: "I just loved the friendliness of the crew. Way to go Lufthansa"
Cons: "Not sure about the seats but they could use some cushion."
Cons: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Pros: "Same as above same as a bove"
Cons: "Same as above"
Pros: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Pros: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Cons: "Too high price tickey and had to buy luggage"
Cons: "We had 30 minutes delay"
Pros: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Cons: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Cons: "I did not like the fact that I was not on this flight."
Pros: "The ease & comfort provided"
Cons: "The food was ok. I didn’t sleep on my 10 hour flight because there was an infant in front of me who screamed most of the flight. It’s time to create a “Family Area” for those fling with small children. It became a burden in everyone in the vicinity. Not what I paid for."
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "The flight was very good"
Pros: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Cons: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Pros: "Crew was excellent and many passengers were as well."
Cons: "Crew at Newark airport unpleasant and dismissive."
Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."
Cons: "Over 30 minute delay for an hour flight! Frustrating."
Pros: "Exelent crew"
Cons: "Distance too far between gates for transfer"
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Cons: "I didn't like the food"
Pros: "every thing was good, so comfortable for a long flight"
Pros: "a normal coach experience, nothing special or bad about the flight"
Cons: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful"
Pros: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Cons: "I liked everything."
Pros: "Service, comfort, movie selections"
Pros: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Pros: "Great food, on time arrival"
Cons: "Seats are very tight."
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pros: "The service was great. Attendants were friendly and helpful."
Cons: "The seats in Business class could be more comfortable. The padding in the seats was very hard"
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Pros: "everything was ok ."
Pros: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Cons: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Pros: "First meal was great, second meal was just ok. Seats felt a little cramped for an international flight."
Cons: "Boarding felt like a disorderly free-for-all with people making two competing lines that had to eventually merge. Designating a clear queue would probably not only speed things up, but would improve passenger happiness. You could literally draw a stripe on the floor for each entrance."
Cons: "Flight attendants were very attentive. Plentiful food and drinks with several choices. Pillow, blanket, headphones provided. Individual monitors with choice of movies television music games and more. USB port for charging. Smooth flight, on time. Bid for an upgrade option is nice."
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "Crew was great, movies we good. Plane was nice, drinks were readily available. After our missed connection the employee that got us our hotel was very nice and helpful."
Cons: "Even if everything was on time we would have had a very hard time making our connection to Austin after customs and security in Chicago. The tickets never should have been sold that way."
Pros: "The seats were comfortable, crew was attentive."
Cons: "The selection of movies was pitiful. We sat and waited for food service to deliver half of the catering order that they didn't load at first. The flight was an hour behind take off time because of late connections And then we had to wait for catering??? Not very professional."
Pros: "Crew was nice"
Cons: "Wifi barely useable, and in fact not useable over North Atlantic; food was just eatable, didn't include salt or pepper, probably because it was already too salty, came is a soup of barbecue sauce. Entertainment choices were limitless and yet BORiNG! Live tv video quality was appalling, I would have said VHS quality, maybe not that good and only sporadically worked"
Pros: "Movie selection"
Cons: "Not enough beverages and the air conditioning wasn't working and made it really uncomfortably hot for most of the flight and it was miserable. Sorry just being honest"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Services is good ."
Cons: "Food can be better"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Muslim food"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "KLM staff is great"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Larger meals."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Crew was good"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "old screens and entertainment system leg room to small"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "I slept pretty much the whole time"
Cons: "The movie selection did not seem extremely varied."
Cons: "We did not get two of baggage at the destination."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Lovely staff, good food, great movies."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "magazines very dog eared and some badly torn"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "Crew memebers"
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pros: "Incredible staff. Super polite"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Cons: "Boarding clusterf..."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Entire trip was easy and comfortable."
Cons: "Lost my luggage."
Pros: "Flight was in time"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Everything! It was a wonderful experience."
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Cons: "they lost our luggage very inconvenient"
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Cons: "Delay over an hour"
Cons: "Small leg space"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "The food, the facilities, the seat, everything."
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "Everyone was very friendly."
Cons: "More room."
Pros: "comfortable seats, legroom,"
Cons: "seat recline, food, offer lounge access"
Pros: "Crew was extremely nice."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Crew entertainment"
Cons: "Seat cushions"
Cons: "The seats are very uncomfortable"
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "The only good thing about the flight was the crew."
Cons: "I’m surprised there weren't chickens and goats flying with us. The seats were worn out and ratty. There was no where to charge a phone or electronics. No in seat tv screen so was forced to watch the tiny overhead screen of terrible tv shows and mediocre movies. I prepaid for a seat a head of time which was given to someone else. Also quite a bit of heavy turbulence the entire flight. Not ideal for an 8 hr flight. I’m lucky I brought an external charger and some xanax. Never again"
Cons: "WiFi was not working on the aircraft."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "Food, Crew, and entertainment were satisfactory."
Cons: "I opted to pay an additional $398 for seats just behind the bulkhead - that is, no seats directly in front of me - so that I could have extra legroom. The legroom was fine, as expected, but passengers were allowed to use that space as a corridor, keeping my wife and me awake all night. We were constantly being expected to move our legs as people passed by. I want my $398 back!"
Cons: "Flight attendants are rude and nasty!"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "It was ok"
Pros: "Boarding was fast and efficient."
Cons: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Pros: "Very pleasant crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation..... we could not switch seats during flight"
Cons: "Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage."
Cons: "i never LEFT!"
Pros: "Crew was nice."
Cons: "Turbulent flight, little leg room, old plane, delayed, no entertainment."
Pros: "On time flight. Cheap ticket"
Cons: "Rickey seats. When woman in row ahead got up our drinks spilled. No personal screens and small shared screen too far away. Online entertainment did not work. Special meal came frozen. Water bottle frozen solid and only as it began to leak on floor did I realize ice had broken bottle. really primitive."
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "Old plane No outlet No screen No USB Poor food quality"
Pros: "Let’s begin by saying that this plane should not be flying anymore, it’s dated and doesn’t offer any type of comfort.n No entertainment, seats are extremely uncomfortable, my husband seat was broken and wouldn’t recline. Flight attendants were sloppy and never brought me anything I asked. I asked for lactose free meal and my breakfast was a yogurt... Not worth the price I paid for this flight... stay away!!"
Pros: "The seats were more spacious than other airlines which we appreciated, and this was quite comfortable."
Cons: "The overhead lights for reading were not working however, and we could not see the movie well from our seat so not being able to read was bothersome. The crew was nice but not especially helpful when we asked questions about the food and lights."
Cons: "Seats very narrow. Not enough legroom."
Cons: "6hours delay and no reimbursement. It sucked! Thank you."
Pros: "Arriving on time"
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Pros: "Terrible. Old airplane, bad food, no entertainment. To avoid in the future"
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Cons: "American Airlines"
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Pros: "The flight left on time and arrived early.T"
Cons: "This was by far the most turbulent flight I have ever been on. Perhaps it was due to the remnants of Hurricane Ophelia, but only toward the end did the flight become smooth. I am surprised that a better flight path couldn't have been chosen."
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "Crew was exceptionally lovely through delay except for lead attendant who spoke down to attendants and passengers alike (would refer to me in third person in front of me--asking attendant condescendingly "why is he here?"). terrible sense of service, spoke like I was a grade school kid in her class. Gate agent gave me last minute seat change which was very cool of her"
Cons: "Plane is terribly old, has ashtrays and audio channels for entertainment. More importantly, mechanical failures at and after gate. Total delay of over 2 hours. My girlfriend flew this same plane and had even longer delays plus needed to divert In flight and turn around and land in heathrow on a mxp-jfk route (they were over the Atlantic). Problems continue for me 2 months later on this route and as a pattern it's incredibly unsettling. I'm questioning whether taking the return flight on a plane that's clearly begging to be retired"
Cons: "Rude crew"
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Pros: "We know it's high season, we got to Milan save. That's the main part, overnight flight so that was good we slept a little."
Cons: "Boarding was a little complicated, somehow they couldn't pull or flights up. But the staff was very helpful. Sorry but the plain seating was very uncomfortable, food was so so! We didn't really the kids movie on the main screen ."
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Pros: "Not one thing"
Cons: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"
Cons: "Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline."
Pros: "Timeliness of departure and quality customer service"
Cons: "There was no phone charger at the seat."
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Cons: "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"
Pros: "The staff member at the gate was friendly."
Cons: "No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time."
Cons: "Seats were very tight compared to other airlines"
Pros: "The variety of food for purchase was nice!"
Cons: "THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "Convenient quick. No stop overs"
Cons: "could have used more room"
Pros: "It was on time, both going and return."
Cons: "Food was terrible, the worst I had in flying with air Canada."
Pros: "On-line check-in was available.The process in Taipei to board the flight was good."
Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Pros: "Entertainment still free with behind each seat screens still."
Cons: "Only one security line to U.S. connections in Montreal Trudeau, which was slow and disappointing as both my wife and I are Nexus holders and usually enjoy relaxed screening in shorter lines."
Pros: "Friendly crew and clean aircraft. Typical airplane food and free-for-all boarding process."
Cons: "No TV on plane for a 9 hour flight. No one wants to watch entire movies on their phone. Not comfortable. Seats are cramped and could feel the knees of the passenger behind me pressing into my back for 9 hours."
Cons: "Flight attendants were unfriendly."
Pros: "Just I had flight."
Cons: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Cons: "Bad service"
Cons: "At the gate, we were told our plane would leave soon. An hour later, they announced the flight was cancelled and we were briskly escorted out of the terminal, told to go through customs and pick up our luggage, which had never even made it on to the plane. They were not re-booking flights at the airport, and the phone lines went to a voice mail message telling us to call back in a few days. I was stranded in Toronto with no phone and no where to stay. It's a week later and I still have not heard anything from from, even though I've called and emailed and sent snail mail."
Cons: "Had to book another flight"
Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Pros: "Managed to arrive on time in spite of leaving 1 hr 15 min late."
Cons: "Air Canada connecting flight from LA was 1 hr late coming in and no indication was given whether the flight to Milan would wait, nor any help was given in getting us to the gate. We barely made it through crowds at the adjacent gates and only because we heard our name called before closing the gate. A bit of coordination and desire to help would have gone a long way in helping navigate access through a long and less than walker-friendly set of terminals."
Pros: "I liked the clean cabin, decent service during meals and overall amenities offered. The plane itself was quite nice and more comfortable than most."
Cons: "The food seemed to be quite a small portion. The chicken entree was normal size, but lacking in taste. The side was also bland in flavor but a good mix of veggies. I would have enjoyed another small snack, such as cheese and crackers or some such. The movie list was fairly good with somewhat recent items. The TV list was lacking in choices, it seemed. However, that may be the content of modern TV. Access to the toilets were often hindered by staff, especially in the rear of the cabin. We were 45 minutes late. I was already booked on a flight 5+ hours later, which was nice. However, I was given a only a food voucher of 31CHF. The amount was wonderful, but they offered this at a time when I had already eaten on the plane and was not hungry at all. I could only buy a few things to eat or take with me, and the rest of the amount was wasted. Alternatives, could have been a partial refund, a visa gift card, an upgrade on my flight back, etc."
Pros: "Flight staff was very professional and very helpful to those who asked or presented a need"
Cons: "When arrived I was told flight was oversold. Told person at desk if needed I could offer my seat as I did not have a definite reason to be home . I was SHARPLY addressed by her that there was no other flight that day so not necessary. WHAT?? made no sense and if seat not needed she could have just said thank you. Proper PR"
Cons: "I really couldn't believe that I had a 13 hour flight on a brand new B787 with no WiFi capability. I travelled economy class and it was full, but it was obvious that 14 of 28 business class seats were empty. Well no wonder. If I were travelling 13 hours on business and couldn't connect, while on business it would be a time resource wasted. You should rethink your business plan. I suspect your losing fares to different carriers. Even travelling coach I will look for other carriers to compare to on future long haul flights. Too bad, you did everything else great. Robert Howell - email@example.com"
Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."
Cons: "Four hours of delays."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Pros: "The food and the crew."
Cons: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."
Cons: "Old planes,limited food"
Pros: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Cons: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Cons: "The Crew Was rude. the seats were small, NO TV's, for a 10 hour flight. Had to "rent" a iPad. I was not able to download movies on my own device. Had to pay for drinks, on an international flight, Are you kidding me!!?? I will never fly Air Canada Rouge again. Very disappointing."
Cons: "Flight left late"
Cons: "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."
Pros: "Flight was on time. Flight attendants were pleasent."
Cons: "Audio jack for entertainment weren't working."
Pros: "The 10 Euro voucher was the only pleasant part of the flight."
Cons: "Our flight through Air Canada arriving to Toronto was late and our flight to Milan from Toronto was also delayed. We would have been able to get onto the flight from Toronto to Milan because we made it to the gate in time but because our baggage was not with us we had to take the next flight that then took us to the U.K. and then to Milan. With the next air canada flight also being delayed, go figure. We finally arrive in Milan and with an entire day gone to explore the city. We waited 2 hours for luggage when our bags never came we checked lost and found and it turns out that our luggage was still in Toronto. Seriously Air Canada? Our luggage hasn't even left Toronto yet? So much for not being able to catch or last flight because our bags were not with us. We finally get our luggage a day later on the exact same flight we would have taken the day before, had Air Canada not screwed everything up."
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Cons: "Baggage misplaced"
Pros: "Landing safely."
Cons: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."
Pros: "The flight was less than an hour. So I don't expect anything."
Cons: "Mechanical errors delays and poor overnight accommodations."
Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"
Pros: "This was a standard flight..."
Cons: "I was surprised to see that there were no usb chargers, personal video screens or cabin-wide movies on the trans Atlantic portion of the flight."
Pros: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Cons: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
Pros: "Flight attendants were polite and helpful. The plane was clean. It was a comfortable flight, though the food was okay."
Cons: "Liked all of it."
Pros: "The service was good"
Cons: "The breakfast served was too little. We only received a drink and a biscuit."
Pros: "Business class compartments. Excellent by all standards"
Pros: "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
Cons: "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."
Pros: "Clearing customs in Canada"
Cons: "Over priced food"
Cons: "like i said above, i booked a ticket to milan but never got there. air canada or kayak screw up and made a route change. i ended up in frankfurt germany."
Cons: "T.V. screen would not work. Ran out of food. Bathrooms ran out of water to flush. Plane left very late and we had to stay on plane while they worked on it. Got in 3 hours later than scheduled."
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Airlines flying from Tennessee to Milan Malpensa Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Milan Malpensa Airport
Masks required on board, masks provided on flights from Tennessee to Milan Malpensa Airport
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Milan Malpensa Airport
Testing for antibodies, testing for symptoms for flights from Tennessee to Milan Malpensa Airport
Waiving of change fees. Search flexible flights from Tennessee to Milan Malpensa Airport