wifi not available unitl up in the air. Lost time to see movies.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Cons: "Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest"
Pros: "The flight didn't last long"
Cons: "There was a lot of turbulence so the flight was a bit bumpy."
Cons: "There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience."
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"