Daily cleaning, installation of cabin HEPA filters on flights from Texas to Brazil
United Airlines, Azul and ANA have all waived their change and cancellation fees on flights from Texas to Brazil. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Brazil with an airline and back to Texas with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Brazil from Texas up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great attentive crew."
Cons: "Boarding has no groups, seats are small"
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Pros: "Arrived on time"
Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Pros: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."
Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Pros: "The crew was great and the flight itself was fine"
Cons: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Cons: "My special meal wasn’t available."
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Pros: "Friendly Crew , modern and spacious aircraft B777"
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Very courteous attendants."
Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Cons: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Cons: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"
Cons: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Pros: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Cons: "There was nothing that disappointed us in our experience with Swiss Air."
Cons: "entertainment machine in my seat did not worked"
Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Pros: "The crew was very nice, I felt bad for them as people were constantly complaining."
Cons: "The tv's did not work, was extremely disappointing."
Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Pros: "The attendants were cordial"
Pros: "The food was great, the seats were thin and we had a lot of room and the staff was super!"
Cons: "Nothing, we would have stayed in this airplane longer...."
Cons: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Pros: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Cons: "Passengers crowding the lane"
Pros: "Flight crew and gate agents were amazing"
Cons: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Cons: "Communication was terrible."
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Pros: "Short flight was fine."
Pros: "I was as comfortable as l could be, the trip home was very satisfactory"
Cons: "I was ill going to Zurich"
Pros: "Staff were courteous and there was abundant food and beverage service."
Cons: "No child activities were distributed by the crew (like they did for our return flight)."
Cons: "Boarding was slightly confusing. Calling groups to board was not so organized"
"Comida y entretenimiento"
Cons: "The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok)."
Pros: "Everything was just fine"
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Cons: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"
Cons: "The food was really small and the crew, in general, lazy."
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "The wide selection of tv series and movies was excellent."
Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."
Pros: "Ir was ok"
Cons: "It was noisi. Entertaiment components are bad."
Cons: "Newer aircraft"
Pros: "Todo muy bien gracias muy profecionales."
Cons: "Everything was good"
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos e comida muito fraca."
Pros: "The flight departed on schedule, was really good, the cabin crew was really nice"
Pros: "Nice crew, friendly and willing to help if needed.Good service."
Cons: "Delayed 1/2 hour, but it took them so long to let us know it was delayed!!!"
Cons: "The plane was small and not clean."
Cons: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "The service was excellent and I highly recommend flying with Avianca. My round trip to El Salvador could not have been better."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Pros: "That I now know avianca is not reliable"
Cons: "Poor customer service attitude. Lack of interest in the passengers"
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The plane is modern and staff were great!"
Pros: "Food/fast service"
Pros: "The plane was brand new and the crew very helpful!"
Cons: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."
Cons: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."
Pros: "Good time and good customer service"
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Cons: "As above"
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "The crew was more attentive"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "Everything is perfect in this app"
Cons: "Take long time to take the money from the bank"
Pros: "Very comfortable seats, good food, excellent service!"
Pros: "Avianca is always nice people. very Respectful"
Cons: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."
"The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February."
Cons: "The crew wasn’t super friendly but they were nice."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "Seats, service, and peaceful."
Pros: "Social distance and crew was very nice."
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "The plane needed more leg room."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "Very good crew"
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Pros: "More room and comfort than American Airlines."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "SofinwS turned off for most of trip"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "The almonds and Fresca"
Pros: "All went smoothly ."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Cons: "Delta should change their name to always delayed"
Pros: "Nonstop quick flight"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "Told to drop down a class on arrival at gate."
"the fly too late. delay"
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "Seat comfort"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "The flight was late"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "The worst flight in my life"
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Cons: "The time it took to open the door upon arrival"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "TV at each seat"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Cons: "Old aircraft Business seat narrow"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "On board entertainment"
Pros: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Cons: "You have to pay for everything"
Cons: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Pros: "Free Wi-Fi and entertainment. Landed early."
Cons: "Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable."
Pros: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Cons: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Cons: "Feed me"
Cons: "Nice Flight"
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Cons: "No snacks even for 1st class."
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "The crew was professional. The seats work OK. This flight was on schedule and on time and I appreciate that most of all."
Cons: "Nothing really. No complaints"
Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"
Cons: "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Pros: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Cons: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Excellent plane from comfort to entertainment."
Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Cons: "More sanitation efforts. Stop overselling flight to help stop the spread of COVID-19"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."
Pros: "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
Cons: "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "They held the flight for us."
Cons: "Something to eat"
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Pros: "Great crew, clean plane."
Cons: "Bring back beverage service when you can!"
Cons: "Less crowded."
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Pros: "Clean airplane"
Cons: "They could serve at least water"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Pros: "The crew was very nice and service-oriented."
Cons: "Things are weird now due to COVID-19"
Cons: "Better customer service, better customer experience, no delays"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Cons: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Cons: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Airlines flying from Texas to Brazil have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Brazil
Masks required on board, masks provided on flights from Texas to Brazil
Social distancing seating
Middle seats unavailable to book on flights from Texas to Brazil
Testing for antibodies, testing for symptoms for flights from Texas to Brazil
Waiving of change fees. Search flexible flights from Texas to Brazil