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Top 3 airlines serving from Texas to Caribbean
Scores according to KAYAK customer reviews
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "The crew was not overly friendly"
Pros: "Everything was good."
Cons: "All good"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Great crew"
Pros: "Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!"
Pros: "Nice service"
Pros: "Love it"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "Last seat by bathroom smelled of urine"
Pros: "Flight turned out great... but I got lucky!!! Got a seat I wanted... now praying the same occurs on return trip"
Cons: "Not being able to assign my seat until I got to the gate!! Terrifying not to be able to choose seat fir such a long flight!!! Do not ever want to be in this situation again!!!"
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "Fast and very friendly staff."
Cons: "Small plane"
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Movie selection"
Pros: "Flight was very smooth, and crew would actually smile. Coach Sears very cramp."
Cons: "Poor intercom. Could not hear pilot's announcements. Gate staff not very friendly. Sears assigned while boarding...didn't know until then if my wife and I would sit together."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
Cons: "I flew a dog in baggage on the JFK to SJU flight. It took almost a hour to receive her in San Juan and then the crate was cracked. I am wondering what happened to my dog if it was jarred so much to crack the plastic crate. Five days and still nothing from Delta on the clsim."
Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "I paid $85 for my bags. $45 for a carry on is outrageous. I have not flown Frontier in some time but after this I'll be sure to take my business elsewhere. I understand when others charge for checked baggage but for a carry on that is were you lost my business."
Cons: "I will never use Frontier... absolutely horrible. Nobody at the desk so I missed my flight. Worst experience ever."
Pros: "Low fare"
Cons: "Narrow cheap seats/arm rest"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Pros: "Take off & LANDING SMOOTH boarding efficient"
Cons: "Seat size too small"
Pros: "Great round trip price. Left on time from Dallas No problems with size of my personal item. It was the 'right' size, but no one questioned me which was nice."
Cons: "Long slow line at check-in in Denver Airport, an hour late leaving!"
Cons: "The flight attendant on my flight to Orlando was really rude"
Pros: "The cost seemed to be good up front, but..."
Cons: "This airline is full of hidden fees. If you are traveling with someone and want seats next to each other, you have to pay an extra fee. Also, the airline only allows you to have a personal bag (a purse, laptop bag) for free, but they charge you for a carry-on. I had to pay $40 EACH WAY, so it ended up costing me $80 to travel with a carry-on. The return flight was delayed multiple times with no explanation as to why. Frontier was the only airline with delays, so it wasn't the weather. The seats on the plane do not recline, are not padded, and are overall not comfortable. I was overall disappointed with my experience with Frontier. It seemed like a good deal at first, but after paying all of the extra hidden fees and the delays, I would not recommend this airline."
Cons: "Late 21/2 hours waited another 30 minutes to shuttle inn"
Pros: "Plane in good condition and relatively comfortable"
Cons: "Was an hour late taking off"
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Cons: "Slow to board, slow to take off, nickle and dime you for everything and anything. NOT a fan of frontier."
Pros: "I like the new seats on the Airbus 319."
Cons: "I don't like the high prices for a drink. The fact that they don't take cash on the plane means it takes them forever to get drinks out."
Pros: "Services and very good pilot !!!"
Pros: "Good flight. No issues"
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Pros: "Smooth landing."
Cons: "The added charges for my self contained firearms."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Pros: "We were delayed 4 hrs."
Cons: "4 hours delay which messed all the planning...they gave us food coupons which were not acceptable by many food places..."
Cons: "60 dollars to check a bag 35 dollars for a hard plastic seat that didn't recline."
Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."
Pros: "Seats are uncomfortable and $65 fee for a carry on? That was more than the flight. No chance of me flying Frontier again. Just be honest and dont charge for a cup of water......"
Pros: "I liked the crew. And the flight was on scedule. Also, the flight had very little of turbulence."
Cons: "I don't like the fact the seats are so close and hard. And very uncomfortable."
Pros: "Pilot got us here safely!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"
Pros: "They got us there alive. Boarding went smoothly. Everyone was more than happy to exit the plane as quickly as possible."
Cons: "Not having flown for 6 months, we were not prepared for the nickel-and-diming that Frontier has become. The astronomical baggage fees were a complete surprise- they were nearly as much as our tickets. And why charge us for the same bags there and back? They charged for picking your seat, they charged for a soft drink,though we think they likely waived the fee for breathing their stale air. The staff, historically great, were short and clearly frustrated with what their roles had become, with looks that shared our incredulous stares of bewilderment. We used Twitter to voice our frustration and though they replied quickly, they said we could negate a percentage of the fees if we joined a new but obscure program... which of course charged us more fees. So sad to see our favorite airline reduced to this impractical, impersonal money-grubbing caricature of corporate greed."
Pros: "Basic seating was ok, but not comfort based."
Cons: "Finding out at the gate and not at counter (where we paid to check bags $30) that we needed to pay $45 per carry on. No this flight became an unexpectedly $200 more expensive"
Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."
Cons: "The plane was very hot inside, on the ground and in the air. The cost was more than expected. We had to buy bags. We ourcgased seats so we could sit together."
Pros: "Timeliness Clean Cabin Great Value Friendliness of Crew"
Cons: "Slightly cramped seating, but what I expected."
Pros: "FRONTIER took 25 minuts to get the bags onto the plane and 45 minutes to get our bags off the plane and to baggage claim"
Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."
Pros: "I could not checkin online or pay for baggage online. This takes time that might make someone late for their flight."
Cons: "They need to be more interactive via text email rather than calls and face to face."
Cons: "Too many children crying. Seats very uncomfortable."
Pros: "Outstanding customer service by Susie (from Barbados) in DFW. They went out of their way to accommodate us. She even sung happy bday for mom's birthday. I have a special needs brother and they let him board early to give him extra time. Above and beyond, we absolutely love this airline. They are the megabus of the sky. Sign up for their frequent flyer program. Tickets are insanely cheap and economical, you can fly for $15 if you do it right by joining the yearly program ($50 annual) and responding to the emails. We booked 5 adults CVG to DFW 6 days out for $123 a piece when Delta and other competitors wanted $500 to $600 dollars. Pilots have a great sense of humor, flight attendants were super attentive and helpful. Be careful on the bag restrictions, my advice is travel light with carryon. The rest is pay for play but you can jet-set for stupid cheap and still receive superb service. I can't say enough great things about this airline. We are booking at least 7 to 8 more flights with them for the next few months for the price of 2 tickets with any other airline. Rivals Jet Blue or Southwest level of experience for fun but absolutely crushes all other airlines in value. Best flight experience ever!!!!!!"
Cons: "Almost nothing disliked about this airline. Read the bag criteria rules closely. They do distinguish between personal item and a minor bag fee for carryon. Don't really have any complaints at all as this has been my best travel experience with an airline ever. Without a doubt my new go to airline for travel in CONUS"
Pros: "Fast and easy flight."
Cons: "One of the other passengers took my window seat. Didn't want to get a hassle to make them get up, so I didn't say anything."
Pros: "I like the low prices. Usually Frontier is on the cheaper side."
Cons: "There are a lot of hidden fees and rules and regulations. BEWARE! Luckily someone cut me a break since I had nvr ridden on Frontier. Most of the staff seemed a lil rude. The plane was super late. Frontier requires you to get their app if you don't want to print off you're boarding pass. This is the age of technology, why am I printing a boarding pass? Worst security I've gone through."
Pros: "Got there safe"
Pros: "It was a smooth flight, on time arrival and departure"
Cons: "They are smaller planes so it is a little cramped, but for the price"
Pros: "Getting a pre-board was easy, since I need a wheelchair in the airport. Having my seat changed to a window from an aisle was done by my wheelchair assistant, and made my day."
Cons: "My "bargain" flight wasn't really a bargain. All the extra charges made the price much higher. (the upgrade to a window seat would have been $35 if not for my hearing disability). And the seats were hard and flat. Is this the trade off for "lower fares"- being uncomfortable, cramped and thirsty during a two hour flight?"
Pros: "The flight was very inexpensive, so that makes up for a lot of things I didn't enjoy. You have to realize you are flying a budget airline, something that is newish to the USA. Europe has had them for a while and they are just the same, point A to point B, super cheap."
Cons: "Tray tables are tiny tiny, could barely fit my drink and a snack on it. Seats are not that comfortable."
Cons: "I knew I was going to miss my flight so I called Frontier to get on another flight that same day, if possible. They said a ten o'clock flight was available and then said they needed to send me to billing. After 10 minutes of being on hold they disconnected me. This same routine happened a SECOND time. By the time I called back a third, the flight I was trying to get on was full. I had to pay $300 to fly with another airline to make my appointment. Frontier only offered to accommodate me by reducing the cost of changing my flight from $110 to $75 and get me there a day late. Their customer service is the worst. I will avoid flying with them again, if at all possible."
Pros: "I was looking for an affordable flight to go on a weekend visit and I found a great rate with Frontier. The flight was boarded and departed in time. The aircraft was large but the seats are small with little padding and little leg room. For a two hour flight and for the fare I got, this flight was what I needed; I wasn't looking for amenities or comfort so this met exactly my needs."
Cons: "It is necessary to check in 24 hrs before and if you forget there's an extra charge to check in at the airport."
Pros: "Leg room in the front was adequate ."
Cons: "Seats were a little uncomfortable ."
Pros: "The flight was speedy, crew did not disturb my sleeping."
Cons: "Luggage and seating upgrade fees. Seemed to nickle and dime you a bit."
Pros: "Great value! Even with a delay in the flight (weather), they kept us updated and informed."
Cons: "Baggage fees, but can understand if the airfare is so inexpensive!"
Pros: "Nothing, the booking agent was disrespectful, being 6'3" in height when I told the booking agent that I had to put my two carry on bags in baggage department I was told I would have to pay for both my laptop and my small nap sac no other flights have I had to pay for my laptop and I sure was going to Check my laptop."
Cons: "Yelp - Frontier Airlines is the worst airline I have flown to date and I have been flying for over 30 years. The gouging and hidden fees you are stuck paying after you have booked your flight and shown up at the airport are getting way out of control. I have never before heard of having to pay for both your checked luggage and your carry on so your laptop bag to carry on is $40 and to check through is $ 30. So if you have only two bags one being electronics and the other bag say a small nap sac with your shaving gear and a change of clothes your looking at $70 if you check the small bag and $80 for both like I paid to carry them on with me. Then ask if you could put one on the floor under seat? I'm 6'3" and have barely enough room to sit period but take away my foot room also WTF? Ok wait it gets better when when they come around with the beverage cart and snacks, that's going to cost you. you have to pay for each of these now to. Cup of coffee, water or soda $2.00. I'm sure you all know the size of the cups they give you on a plane, and all must be purchased with credit or debit no cash excepted. So if your an international flyer that would be over $100.00 in carry on baggage a drink and a bag of pretzels including international exchange rates, and international credit card purchase fees. This would make up for 25% of my flight all revealed once you have already committed to your ticket because to get out of it would be a $175.00 change or cancellation fee. I will never consider or recommend this airline to anyone ever. It's bad enough that every time I fly I must repurchase all my shaving gear ie. Hair gel, tooth paste, shampoo, conditioner, I can't fly with even my nail clippers you never know when your going to be clipped on an airplane. So I buy and throw away every trip I go"
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event."
Cons: "I was on the phone for more than one hour I can’t fly cuz I got an accident so I can drive more sooooo I was trying to cancel my fly and never pick up the phone"
Pros: "Got what I payed for and had no issues"
Cons: "advredge flight"
Pros: "The price"
Cons: "Stewardess were really cool"
Pros: "Seats up front"
Cons: "Noisy passengers and flight attendants did nothing to keep the noise down! Several passengers were upset about it! Being awoken"
Pros: "Everything thing"
Pros: "We had an hour delay. Staff was great at letting us know and keeping us updated pilots got us there safe, smooth and fast. that's always great!"
Cons: "Hour delay waiting on staff. Seats were not to comfortable."
Pros: "We didn't crash. They let me keep my wallet...it was empty."
Cons: "They charged for everything except the air I was breathing...that may have been an oversight. The charges they came up with - totally without warning - were insulting. If anyone with a brain would like to discuss this, I would be thrilled. So far, I've only spent a couple of hours on the phone and heard nothing but 'company line' bullshit. I need a new hobby. Maybe Spirit is it."
Pros: "That they refunded me my money"
Cons: "The flight was delayed by an hour and a half...which would've made me late for my connecting flight. I had to refund my ticket and then purchase another ticket through a different airline because there were no other direct flights to Orlando that afternoon. I WILL NOT FLY SPIRIT EVER!"
Cons: "No free drinks"
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Double booking of seats"
Cons: "THERE WAS NO FLIGHT FROM DALLAS TO FLL. We never boarded that connecting flight. I was one of the lucky ones that got a ticket to Orlando and moved to FLL in a BUS!!! The flight to Orlando was also another nightmare, when we landed Orlando, the bus took 2 hours to arrive to the airport plus the 4 hours to get to FLL. My experience was a complete nightmare. I arrived to destination 8 hours after the original plan. Needless to say that I am not flying with Spirit anymore."
Pros: "Spirit airline employees many great people. It causes their life and work to be a daily horror, with it policies and rules. Our crew member cared for a sick passenger so tenderly it was quite moving. She was as a mother to the entire passengers as the same time. Responding fast with a smile, cleaning up seats and area while gently dealing with other rude and upset passengers."
Cons: "Secret fees. Unkind Spirit airpline policies Poor company communication to clients Poor and unacceptable treatment of staffs."
Pros: "Flight was on time and convenient well priced for my one way late notice just me and my book flight."
Cons: "They tried to upsell me to the bigger seats 2 times when getting my boarding pass. Then since the plane was oversold they gave me the premium seat in the random assignment anyway."
Pros: "Thought the flight was cheap but that's just a lie"
Cons: "So many hidden fees terrible customer service. Never again will I fly spirit"
Cons: "so many hidden charges and gimmics. I would strongly recommend to ban this ariline."
Cons: "Crew food boarding check in employ not profesional"
Pros: "Crew was attentive"
Cons: "Plane was tiny and seats had even leas room than usual"
Pros: "Flight was on time, no trouble finding overhead storage for my bag."
Cons: "Leg room was terrible. No complimentry drinks, tiny tray table."
Cons: "I'm surprise they don't charge for the oxygen in the plane. Every move it's charge including water."
Pros: "The flights first appear cheap but after paying for your ticket they force you to pay for carry on, checked bag, and even seat. And while every other airline has a bag weight limit of 50, spirit is 40. And if you're over 40 pounds it's an extra $55! I have already posted on social media to never use spirit and explaining exactly everything that went well."
Cons: "It is hard to think of something that I actually liked about this flying experience. The price was ridiculously high, the person working the counter was not helpful, and my plane was old. I will never fly spirit again and I will make sure nobody I know flies spirit. Extremely disappointed."
Pros: "first flight was fine"
Cons: "I flew form DFW-Fort Lauderdale and it was fine. My flight from Fort Lauderdale-San Juan was a disaster. I boarded the plane and took my assigned seat as usual. Little did I know someone else was assigned the same seat as me and it was a family of 4( the parents and two kids) the Lady was extremely rude because I was sitting on her kids seat. The flight attendant asked me to move and wait in the back of the plane until every passenger has seated. I wish she could've been more nice about the situation. I felt as it was my fault for booking a ticket with Spirit. Anyway, I walked to the back of the plane to wait until people were done boarding. Another flight attendant in the back were just staring at me as if I was taking over her space without even asking how was I doing, no greeting or anything that a customer deserve. Everyone boarded the plane and eventually they found an open spot on row 10, by the EMERGENCY exits, I dislike those seats, but nobody asked if it was ok for me to seat there. I was willing to wait for another plane if possible, but I felt like the whole crew did not care about the situation. The add more to the mess, I sat on that one open spot that was left and that area of the plane was freezing. I was wearing a tank top which made things worse. My whole flight was a mess, crew wasn't friendly or helpful, no one oppologize for the incovenient and no one actually care in fact made me feel guilty for buying a ticket with this airline. I work in customer service and this is not how you threats people."
Cons: "The way stewardess interacted with guests. Her name was Tika"
Pros: "Going with Spirit Airlines was no problem. Great pricing, long lines to check in bag but it was organized with helpful staff and moved quickly. Boarding was smooth, take off was on time, efficient & pleasant flight attendants. No problems getting my checked bag from the carousel. Overall excellent experience with Spirit. This was my second time flying with Spirit & 1st experience was similar. My return trip will be with Spirit again. I recommend Spirit!"
Pros: "Well we landed in our destination so that was good"
Cons: "- gave me the wrong ticket at checkin - armed guards boarded the plane and removed a passenger - We then had to deplane and rescan - Bumpy ride and terrible seats - 100 bucks if you need to check a bag at the gate"
Pros: "A voucher for a free flight. My husband and I were both stuck in this fight and now live, at 4 am, are driving around trying to find somewhere to sleep that isn't sold out."
Cons: "No organization, preparation for this kind of event. No assistance in finding lodging. No offered compensation for the 13 hour blunder."
Pros: "Ticket prices, Crews very Open friendly altitude."
Pros: "The most memorable was the cute stretching exercise the stewardess had us do at landing. We all got a good laugh. I enjoyed my trip back home. The Captain kept us informed of things alone the way...(I haven't heard that being done in a while) I was happy that has started back up, and he got us there early. I love flying Spirit."
Cons: "How sooooo many seats have become a price to pay now to sit on the plane, and they don't even recline."
Pros: "It got us to our destination."
Cons: "Over 60 minutes late."
Cons: "I will never take the spirit airline any more!"
Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"
Cons: "Uncomfortable sitting ! Very bad"
Pros: "Check-in employees were very helpful."
Cons: "After paying all the additional fees that is normally included with other airlines, the cheap price for the flight quickly rose above what it would cost through other airlines. I will never use Spirit airlines again. To many extra fees."
Pros: "The Crew on the plane was very nice and helpful."
Cons: "Both flights were delayed, plane was very dirty and needs some upkeep. announcement speaker is muffled and cannot be heard. Staff at the gate was very unprofessional just horsing around and speaking of things that are not ok for the work place."
Cons: "I purchased the Spirit ticket because it was ~$30 cheaper than my other options. I was okay with the connecting flights for the savings. Silly me, I didn't check the fine print-- Spirit charges to CARRY ON a bag. Both ways. The $30 I thought I saved was quickly erased when I ended up spending $90 to carry a duffel bag on the plane. All FOUR of my flights were delayed by nearly two hours. Seats were thin, sparsely padded, and cramped."
Pros: "I liked the price- in the beginning"
Cons: "I didn't like the price when I found out- after I booked- that everything was extra and in the end and in-turn spent way more than I would have if I had flown a better airline that at least has seats that recline.. Leg room.. a tray that isn't half attached.. and a complimentary soda. That model may work for some.. but selling the fact that they are cheap and then being forced to pay for every little thing is enough for me to say never again. After it was all said and done.. the price was double what the tickets were.. when I got done with all the extras."
Pros: "No room no tv 2 hours late delayed it sucked!"
Pros: "Helpfulness of everyone."
Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."
Pros: "The flight and crew were good! Boarding was easy."
Cons: "The add ons for carry on luggage and seating. I had to pay $45 each for carry ons and $10 a seat to choose my seats so my wife and I could sit together! Terrible"
Pros: "Good Price Round trip if you have no carry on and no luggage."
Cons: "Everything is an addon Leg room is cramped The crew will let you know that nothing is free. Jokes were bad and stewardess was hard to understand even though this was a US only flight they put a foreign speaker."
Pros: "It was the best flight attendants!! I love it"
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Pros: "I have never flown with any air line and you have to pay for your bags going, coming, and for a overlay.And pay for a carry on. The only way they will give you a cup of water is if you pay with your credit card. They don't even have Wi-Fi or any entertainment for you plain ride. The seats don't recline . They are a scam I will never use their airline again or anyone I know. They sell their tickets for cheap and hide all the hidden fees and cost. I give them a 0.0"
Cons: "Denied boarding on the return flight because we arrived at the airport 35 minutes before the departure. We paid for baggage fees and seat assignment fees although we were denied boarding on the flight. While I do accept responsibility for arriving so close to the departure time, I do not like the lack of consistency between DFW and MSY. To explain, we arrived rather late for the outbound flight because we had to drop our dogs off at the kennel. However, we were allowed boarding in the DFW area, the flight was actually boarding upon our arrival. We ended up having to rent a car, drive home, missed a day from work which results in a day of loss wages. Not a happy camper and will not book with this carrier EVER again!"
Cons: "You have to pay for everything. there aren't even complimentary drinks. The marketing is, "no bundling, no bamboozling." Then they offer bundles in the same pamphlet for purchasing drinks in food? Makes no sense."
Pros: "The flight was good"
Cons: "I don't know if I will travel with them again because of the charges for everything else. The baggage charge is way too much. I can understand paying for an assigned seat at the price they have now. The luggage cost should change to $25.00 like Delta. I only fly Delta and i get my luggage free. To charge for carry on luggage is stupid. What does it cost them for you to carry on your luggage."