Cons: "Everything. Major delays lost vacation times"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Cons: "Passengers were not wearing the mask appropriately and the AA crew didn’t do anything about it. The flight was so packed that was not space for social distancing. As a healthcare professional I just feel that AA is not really concerned with doing their part to avoid the spread of the virus and minimize the number of deaths from the actual pandemic. As a professional that has been in the frontline to combat this pandemic I don’t feel safe traveling in the AA flights anymore. I don’t feel that AA cares abouymy well-being and health to keep going where is need to fight this cause. I’m sorry I’m very disappointed and frustrated after this experience."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Cons: "Almost 4 hour delay."
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Everything was on time, no delays."
Cons: "Economy seats on United are always incredibly uncomfortable, but the timing of the flight, and our on-time departure and Earley landing could not have been better. We will certainly fly United again on this route!"
Pros: "The food options and that we were offered drinks multiple times."
Cons: "Nothing! It was excellent"
Pros: "Pilot is polite Flight is on time I git in earlier flight than my scheduled one Ground crew at check in counter is quite pleasant"
Cons: "Air craft is quite old Wish it could be newer"
Pros: "Friendly crew"
Cons: "Leaving crying babies at home..."
Cons: "If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes."
Pros: "Most of the staff were good and helpful. Chicago had a snow storm and it was frustrating but not their fault...I did get a free drink on the plane for all the delays."
Cons: "The boarding process. Again, not the staff's fault."
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "I liked the perfect landing!!"
Cons: "Terrible service. Flight delayed (two hours)."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Pros: "Just what I needed, right when nothing was working out. I had many things going on in my mind, yet nothing had to do with my flight. Everything worked out perfectly after all."
Cons: "When we arrived in PR there wasn't a gate available because the one that was assigned had a broken jet bridge."
Cons: "Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher."
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Pros: "Services , on time"
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Pros: "Seat more comfortable and any entertainment."
Cons: "The seat."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "clean; good movies"
Cons: "no kosher food option"
Cons: "The flight was life threatning. The pilot hit a patch of air, and there was screaming and people were hysterical. Honesty, we thought the plane was going down into the water. I still have not recovered from the fright, and i dont know how i am going to get back on ghe plane to go home. Thr captain didnt even address the issue or appologize for the discomfort. Very unsatisfied...and scared. I left 7 small chikdren at bome, who all need a mother."
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Cons: "My seat was the last line and it was uncomfortable."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "Lots of delay, not so friendly flight attendants"
Pros: "I liked that my flight was on time and fast boarding."
Cons: "Paying the extra for my baggage. It was only one bag to check and had to pay an extra $50 for round trip."
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "The personal are very amability"
Cons: "The delays was horrible!!"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Cons: "Comfortable and affordable!"
Pros: "One flight attendant saw what we were going through and asked if she could do anything but there waany really much she could do for us. So we asked for more cookies which she quickly obliged."
Cons: "We sat in the last row which was uncomfortable because we couldn't recline our seats. My boyfriend had ice spilled on his lap and the beverage cart was bumped into his shoulder and knee three times. There was a passenger that was annoying to us as well as to the crew. She kept getting up and standing in the aisle. She brought food on board that smelled like spoiled cabbage. This same passenger walked to the back where the food and beverages were to serve herself water. Once seen, the flight attendant told her to go back to her seat. My boyfriend's television controller didn't work and he had to use mines. He sat in his seat and had to watch a movie that was in front of my seat. Overall, it was a rough start to his birthday celebration."
Pros: "Very organized . On time"
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Pros: "Good trip"
Pros: "The crew kept us feeling comfortable"
Cons: "Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours"
Cons: "Waitied in the airplane for about an hour till take off. Wasnt offered anything to drink till after."
Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"