Daily cleaning, installation of cabin HEPA filters on flights from Texas to Fort McMurray
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Scores according to KAYAK customer reviews
"On time even early. Excellent flight."
"All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate"
"Ross, the flight attendant. Won't fly another w his working it."
Pros: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Cons: "Consistency, customer service, customer service, customer service"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The crew was polite"
Cons: "Less delays"
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Cons: "Im paid for confort. But give a economic. Maybe mix with golairline."
Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "Leaving early and getting home early. Flight was perfect."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "Fast and very friendly staff."
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Delay over one hour."
Cons: "Late flt"
Pros: "No headphones available for flight"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Service was excellent. The food was great. The in-flight entertainment was a impressive and a life saver. We will fly Delta again."
Cons: "Nothing negative to say."
Cons: "Everything was great"
Pros: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Pros: "Captain and crew were dealt a 50 minute delay and still got is to Atlanta 10 minutes early. If I could gove them a cash tip I would."
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "TV/Movies were a welcome distraction"
Cons: "The flight was an hour late and I missed the meeting I was flying for in the first place"
Pros: "I like the promptness of the service Delta offers. The planes typically are not delayed due to mechanical difficulties."
Pros: "The pain au chocolat served for the breakfast flight was delicious. (Note: this flight was operated by Air France)"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Pros: "The entire flight and crew were very kind and friendly"
Cons: "Better snack/meal option"
Cons: "The airplane is small... the seats are very small."
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Pros: "Fantastic crew!"
Pros: "Excellent flight attendants. Comfortable seating. Nothing really was bad about the flight. Attendants at departure as well as arrival were helpful and attentive to our needs."
Cons: "Nothing I can think of."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Cons: "1. For the flight to not have been cancelled. 2. For a replacement flight within 12 hours. 3. Hotel vouchers and meal vouchers for those that could not get on a flight for longer than 24 hours post original flight! Disgusting the way passengers have been treated"
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Cons: "very poor customer service boarding and in flight."
Pros: "I slept throughout the flight"
Pros: "On time. Smooth."
Cons: "Cramped seating"
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "Crew was amazing."
Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."
Pros: "Snack service and in flight movies"
Pros: "Upbeat crew!"
Cons: "Leaving from the basement of YYC airport"
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "I always use Kayak to book my flights! The website is user friendly and the prices you see are round trip. WestJet is fantastic! Service is great, the seating is spacious for the price. Always seems to be on time or early arrival."
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Cons: "Non comfortable cold sensation."
Pros: "... He was calm, comfortable, and extremely witty.... with a great sense of humour regarding Toronto’s weather in comparison to Curaçao’s. Going home after an awesome vacation always sucks but with WestJet and it’s fabulous crew on board, the transition back to reality really isn’t so bad."
Cons: "The plane was old... no tv screens to see the flight stats like altitude and location. I had a window seat and bought a couple of Ceasar’s so it all worked out just fine.... at the end of the day"
Pros: "The staff and comfort."
Pros: "Wonderful service!"
Cons: "Small plane but I know it’s supply and demand"
Cons: "We had 1-hour delay"
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of room- great aircraft"
Pros: "Staff were so friendly and helpful"
Pros: "Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them."
Pros: "the westjet app is great. however the flight home did not have it.."
Cons: "on our westjet to Puerto Vallarta the air conditioning vent above my brother's seat dripped all over him. on the trip back the screen on the back of the seat in front of my other brother didn't work so we had to share. not terrible, but a little annoying considering the amount we pay for tickets."
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Cons: "1.2 hr Late departure. Everything else OK."
Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."
Cons: "Low-quality white wine. Good to encourage Canadian production but cheap choices do not help the airline's réputation."
Airlines flying from Texas to Fort McMurray have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Fort McMurray
Masks required on board, masks provided on flights from Texas to Fort McMurray
Social distancing seating
Middle seats unavailable to book on flights from Texas to Fort McMurray
Testing for antibodies, testing for symptoms for flights from Texas to Fort McMurray
Waiving of change fees. Search flexible flights from Texas to Fort McMurray