Pros: "The best airline ever !"
Pros: "Extra leg room"
Cons: "A business class"
Pros: "Seat was very comfortable and plane was not crowded."
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "Every one was super friendly and flight was punctual"
Pros: "Flight crew and timeliness."
Cons: "The planes appear outdated. The cost for “more leg room is astronomical and the satellite TVs were not working for the majority of the flight."
Pros: "Early arrive"
Cons: "Jet Blue lost my luggage"
Pros: "Simple and easy flight, boarding on and off no big deal. Using your phone as a boarding pass is a great plus. Skipped the check-in process and breezed through security."
Cons: "Person I was seated next to, older women was really fidgeting and bumping me through the flight."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Pros: "Good grew, smooth ride"
Cons: "Getting on the plane quicker. Poor weather so understandable"
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "The crew members were polite and courteous, and the flight was ahead of schedule in arriving."
Cons: "The cabin could have been a bit cleaner."
Cons: "Entertainment system did not work and my seat did not recline"
Cons: "flight delayed, no space for my hand luggage aboard, lost almost 2 hours."
Pros: "A quite enjoyable experience."
Cons: "There was a fascist on the flight, which was uncomfortable."
Pros: "Nice trip affordable price"
Pros: "Ease of boarding, rest comfort"
Pros: "The service was good, the airplane was clean and I loved the leg space."
Cons: "I got an email saying the flight was delayed but It was actually on time. Why did I get that email?"
Pros: "Clean plane, comfortable seating"
Cons: "Nothing specific was bad about this flight experience"
Pros: "Jetblue can't be beat! They are simply the best."
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Great friendly and understanding staff"
Cons: "Turbulence kept waking me up. As always, leg room isn't quite enough to keep knee-pain away."
Pros: "promptness, friendly service"
Pros: "Free snacks/drinks, movie selection, crew was super nice"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "They were super attentive !"
Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"
Cons: "There was no place to charge my phone. Seats were uncomfortable."
Cons: "The flight got delayed"
Pros: "Am very happy with Jetblue. I will fly with them again."
Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."
Pros: "Timeliness, crew courtesy."
Cons: "Chatty girl next to me on cell phone pretending to be a big shot. Our lite didn't work. Seemed like old, old plane rattling"
Pros: "Friendly, helpful crew. JetBlue... free wifi -- you can't beat that."
Cons: "Late leaving Boston on the outgoing flight and 30 minutes late leaving Buffalo on the return flight. Not the usual JetBlue quality. I'll chalk this one off but hope my next flight with them is up to their usual standards."
Pros: "immediate snack availability. leg room movies"
Pros: "Over all the flight from Richmond Virginia to Orlando Florida was good and even with delays the staff were very friendly and helpful in informing the passengers of what to happen next."
Cons: "Delays! That is all. Huge inconvenience. Overall it turned out okay though."
Cons: "Late - delayed on both ends of the flight"
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "We were compensated for almost the entire value of our ticket , which was really nice. The snacks are the best. You can watch live tv. The captains worked extra hours to get us to our destination."
Cons: "Our flight was delayed 4 hours due to lack of de-icer. They were short crew and fluids. We would get delay notices on our phones, but Jetblue wasn't announcing them. They announced only some."
Pros: "free beveragesand snacks. room to breath, kind staff"
Pros: "The crew seemed ok."
Cons: "It was very late. One runway was closed so that made it even later. We were to land at 7 and it was around 9."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."
Pros: "very accommodating pilot during 2 hour wait on tarmac"
Pros: "Most flight attendants were friendly. Food and entertainment were great."
Cons: "One of the male flight attendants was rude to me as I was politely trying to get to the bathroom. Flight was delayed and there was no reason given to us."
Pros: "I loved their free wifi on the plane. They have a lot more legroom in their planes than other airlines."
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
We got delayed so much I almost missed my connection but I understand safety first.
Another good flight newer plane therefore better seats. The landing was excellent!
Ross, the flight attendant. Won't fly another w his working it.
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Crew was excellent, seats are never excellent"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was amazing."
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Good snacks"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Fast and very friendly staff."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "Smooth flight"
Cons: "The long lines"
Pros: "Great prices!"
Cons: "How long it took to board."
Cons: "Hand carry shouldn't be charged as other flights."
Cons: "Nice service"
Pros: "Crew was grumpy"
Cons: "Could have been on time"
Cons: "Bring back your bigger seats. Please."
Pros: "Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!"
Cons: "See above"
Pros: "overall decent for the fare"
Pros: "Stores and shops at Las Vegas airport"
Cons: "Security checkpoint was very slow"
Pros: "Several hour delay"
Cons: "No food was served. No entertainment available."
Pros: "Was great?"
Cons: "Was a long line to check in, in Minneapolis. No automated check in."
Pros: "The airplane was spacious."
Cons: "The plane has already been reconfigured with new seats to fit more. They were uncomfortable. All pricing has changed to something similar to Spirit airlines. I am going to miss the old SunCountry airlines."
Pros: "Flight crew were all professional and efficient! Relatively smooth boarding and on time departure and arrival."
Cons: "Don’t know if it’s just in the exit row, but it is not an exaggeration to say that was the most uncomfortable plane seat I have ever sat in. I’ll bring my own cushion next time I fly Sun Country haha. Also, Sun Country’s app needs work."
Pros: "Like the 24-hr prior checkin."
Cons: "Fight was 45 minutes late, but it worked out okay."
Pros: "Missed my friends wedding"
Cons: "I will never fly with them again"
Pros: "Clean plane, nice employees, smooth flight, pretty much on time"
Pros: "Excellent service"
Pros: "Unlike the horror stories from the news, everyone at Sun Country was extremely friendly and helpful. This was true from the person on the phone, through the check-in and boarding process. They were very efficient and left on time. It was a redeye so no food or drink service or entertainment as far as could tell, which was fine."
Cons: "The issues that had, I would probably have with any airline: The seats are small, uncomfortable, crammed together and completely booked. It was a red-eye, I was exhausted, brought my own pillow and I still had a difficult time sleeping. I have been flying for over 30 years and the situation has only gotten worse."
Cons: "It delayed for 3 hours"
Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."
Pros: "On time and friendly employees"
Pros: "Good leg room"
Cons: "The seats were really uncomfortable."
Pros: "Good fare, on time, courteous crew."
Cons: "Waited an hour for luggage to be loaded onto planes e."
Pros: "Boarding was quick- they really politely kept people moving. Crew on board was great! comfortable seats. Gate agent in Msp/sp was really helpful and understanding that we tried to check in 6x the day before and could not because the website was down. We did not have seat assignments yet and she was able to get us together in an exit row and it was great!"
Cons: "Could not check in the day before because the website was down for both flights which can cause a little stress. The gate agents in Minneapolis were fantastic. Gate agents in Palm Springs- not as much."
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "Simple boarding, decent seats. No frills but much more value and comfort than other regional/LCCs e.g. Spirit, Frontier, etc."
Cons: "No free or basic entertainment."
Pros: "Great flight and experienced flight crew"
Cons: "Air pressure in the cabin waa terrible at the end of the flight."
Pros: "Great service and friendly staff."
Cons: "Shorter flight so no entertainment."
Pros: "The check in crew terrific and o got an upgrade. Flight crew very friendly and efficient... Great service!"
Pros: "Price was good, crew was friendly"
Cons: "Food was terrible, seats too small, flight was bumpy, and you lost my luggage that you made me check even though it was carry on. It took a week to get my luggage delivered."
Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Cons: "There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened."
Pros: "I liked the leg space. It was an improvement over the 3 days earlier Spirit A320 modern cab that seats don't recline"
Cons: "I like to have head phones for free to listen to Air Traffic or music. This flight didn't have that"
Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."
Pros: "All of the crew were very cheerful, energetic and helpful."
Pros: "Friendly staff, very informative of any changes to the flight, good leg room"
Pros: "Smaller lines at terminal 2 in MSP On time both ways"
Cons: "Web site did not work for pre checkin No app for paperless boarding pass No technology on older planes (WiFi or screens)"
Pros: "The crew was very nice, and very hospitable. I really enjoyed the flight overall and had a nice time and will be flying again but i do hope to see a change at the check in counter."
Cons: "But I waited at the check in counter for 1 1/2 before i could check in at LAX, when some did come they called me next then answered there phone making me and everyone behind me wait while the person spoke the there mom, i understand there are family things that are important and things happen but i felt highly disrespected as a flier because i am paying for this flight. In the end he did not excuse himself or apologize or step away he was on the phone for 5mins set in on the counter and checked me in, in silence not speaking to me at all."
Pros: "I ended up in the first row right after first class and really liked the extra leg room :)"
Cons: "Flight attendants did not inform passengers to use the underseat space in front of them. The passenger in front of me put her items underneath her own seat, causing my bag to be pushed back."
Cons: "It would be nice to offer non-pork options. A huge population of Americans, including myself do not eat pork. Orthodox Christians; like myself, the Jewish, and Muslims are forbidden to eat this meat. I found it to be an alienating experience to ask for hot food and find the only option wasn't an option."
Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Pros: "Quick boarding, on time flight."
Cons: "The plane was so hot I was sweating the whole flight, even with the overhead fan pointed at me."
Cons: "It was a little hot in there"
Pros: "Overall not bad at all :)"
Cons: "All was good"
Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Pros: "The crew were very accommodating as they were able to get me a wheel chair on short notice....thank you, thank you. The seat was not the best because the seat-back did not recline (we were seated in front of the EXIT row)....not good."
Cons: "A service of H20 should have been offered...especially when leaving very dry Palm Springs."
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Pros: "Crew was friendly"
Pros: "Crew were genuinely always smiling"
Cons: "More leg room"
Pros: "Crew was nice. Hard landing,cramped seats"
Pros: "Easy check in."
Cons: "Male attendant rude. For some reason refused my request for water in addition to cup of orange juice during beverage service. First time ever I was refused water by an airline."
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Seats comfy, crew excellent"
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Pros: "The crew was fine. The seat was ok. A little cramped."
Cons: "Super slow boarding and entertainment system didn't work"
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Pros: "This is a no frills flight that does not offer food or entertainment."
Cons: "Seats are always uncomfortable as it is a smallplane"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "First flight got cancelled. Mind you it was a 830am flight so I left to the airport at 5am. The moved me to 10am flight, then I get to the gate and get notified that I was put on the 1145 flight. The longest day for me in a long time for travel."
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Sensible ticket price"
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Pros: "Due to a baggage check-in snafu, we were very late to arrive at our gate. But we made it! And the staff were still very kind to us even though we arrived so late and they didn't know why. The flight was probably the smoothest I've ever been on, and the snack and beverage service was just fine - I loved that cookies were an option and not just pretzels. Overall, an excellent experience!"
Pros: "JP the flight attendant was great"
Cons: "Terrible boarding process Too warm"
Pros: "The crew was very helpful."
Pros: "Westjet service and staff are friendly and helpful as always."
Cons: "The delay waiting to have the plane deiced before departure was a bit of a pain, but I also know this is out of control of the airline or the airport for that matter. It is something that can happen with the weather, so we just have to be patient."
Pros: "Friendly relaxed crew. Overall organized and efficient."
Cons: "Both flights were late"
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Pros: "The most amazing flight crew. The flight was very cold and one of the flight attendants surprised me with a tea to make sure I was warm. I fly frequently with many different airlines and West Jet ALWAYS has the best flight crew."
Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "friendly staff quick flight quick boarding"
Cons: "no vegan options on the plain no tv screens"
Pros: "Direct flight from my hometown of Palm Springs Ca to Vancouver Canada"
Cons: "Left late and I arrived 35 min late had to go through customs and didn't make it from international to domestic. Rebooked a flight 3 hours later for $75."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Pros: "The lead crew member was extremely positive and apologetic and at the same time he was very entertaining whenever usually-boring announcements were made to the passengers."
Cons: "It sucks that the crew had to deal with so many angry passengers after we were stuck on the tarmac for 2 hours and in the gate for 1 hour, with a total delay of 3 hours, causing many other passengers to miss their connections. That said, the crew did their best to remain positive and accommodating."
Cons: "we didnt have an eta number to check in our flight on time. The front desk staff iwas so nice and helpful to rebook a later flight for us without having us to pay extra."
Pros: "When I missed my flight by 5 minutes due to AA failure at the gate. The woman at the westjet gate was super friendly and kind to me. She gave me a good seat and meal vouchers to get me through the night. Unlike AA who could not care less."
Cons: "I missed my flight but that not your fault."
Bring stawler to flight door Check in bassinet seat for my infant Not lose my laggage
Timing,Organizing,Information,knowledgeable Staff,Engaged Supervisor.
Pros: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Cons: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Cons: "price and reliability"
Pros: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Cons: "The meals could have been better"
Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pros: "Very accommodating flight crew, food and drinks very good, Entertainment excellent"
Cons: "Printing boarding passes is difficult."
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Pros: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Cons: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Cons: "BA took us onboard, flew us 40 minutes into Frankfurt and they decided there was a mechanical problem and returned back into Heathrow. The next plane did not arrive until 5 hours later, which lead to missing the connection flight. We were asking for updates and nobody knew anything. We asked to be changed to different airline and they could even do that. They did not compensate or pay anything, which is unacceptable. Horrible customer service."
Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."
Pros: "Food and entertainment"
Pros: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Cons: "Theres no entertainment and I had to run to my gate because the connection time is so short."
Pros: "Good staff and food"
Cons: "Seats could have been better"
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Cons: "Flight was delayed almost an hour. Not even free water. You had to buy it."
Cons: "Lounge needs updated."
Cons: "Service is awful, last time I or my family using ba"
Pros: "The food"
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Pros: "Quick and efficient. Very informative about delays."
Cons: "It was very cold! Too much air conditioning."
Cons: "It was August 18. They lost my baggage. Next day on Saturday at 3 pm I had a wedding and I was a wittness.In the baggage a had a dress for me and part of dress for the wedding's couple . They found my baggage on the 3th plane on the last minut. Terrible. And I had go for it by myself because LOT didnt want to send to me the courier. The fly was also 1 hour late"
Pros: "Early, relaxed boarding and departure; upgrade to comfortable seat; friendly and solicitous cabin attendant; large choice of movies."
Cons: "(Not the pilot's fault): Late arrival because landing had to be delayed. Oddly, we almost landed and then had to pull up again - never experienced this before."
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Cons: "Legroom could be better"
Pros: "Shame that you do not even serve a glass of water!"
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Pros: "Good choice of entertainment"
Cons: "It was difficult to get out of the seat when seat in front was reclined."
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "ON. INITIAL RELEASE ROUTED FLIGHT PUT US ON.AMERICAN AIRLINES...LIKE A CATTLE CAR.."
Cons: "OVERALL EXPERIENCE WITH BRITISH AIRLINES...WILL FLY WITH DIFFERENT CARRIER NEXT TIME..."
Pros: "The ground crew at checkin were friendly."
Cons: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Cons: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Pros: "Pleasant flight crew"
Pros: "Great food."
Cons: "Not much space for a long flight."
Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."
Cons: "Wheelchair attendant was late picking me up from the Club World lounge (at least the British Airways agent monitoring the whole thing cared and kept us updated while we sat out front waiting. Despite the fact that I'd checked with BA the previous night that yes, I was registered to have a gluten-free meal (as of two weeks beforfehand), the flight attendants had no record of this and no GF meal had been included for me. Entertainment = faded screens, bad touch screen interface, crashed nd needed to be rebooted at one point, touch screen minimally responsive, a shockingly small number of choices. Did not have wireless or a usb port, but fortunately there was a universal AC outlet and I had my wall charger along so that I could spend most of the flight using my iPad to read. I'm especially displease with the food, boarding process, and entertainment considering my boyfriend's and my seats were Club World seats I'd paid for (rather than receiving them as a reward). On the bright side, the lie-flat seats saved me from days of post-flight pain, so it could have been worse. Not pleased overall, and the next time I travel internationally, I'll probably chooseanother airline if the prices only differ by a few hundred dollars."
Pros: "The flight was on time."
Cons: "Cabin was very hot upon boarding. AC was not working. It was 2 hours into the flight before it was vaguely comfortable. The entertainment system also had problems starting up - about 90 minutes into the flight before it worked."