Cons: "Flight was almost an hour late to board and depart."
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Pros: "Great crew and friendly"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "Seats are narrow and no leg room"
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "Worst flight crew in business class ....super lazy"
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Pros: "We arrived 40min earlier than expected"
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Cons: "Flight was delayed"
Cons: "Seats are cramped"
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Pros: "Great flight overall"
Cons: "No one to check in our bags"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Boarding and flight was on time."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Flight was delayed. No food offered."
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "the clerk at the boarding desk was kind"
Pros: "Great flight. Nice airplanes and friendly hostesses."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Staff and customer service were great"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "Comfortable seats. Flight left on time"
Pros: "Crew were friendly and helpful"
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"
Pros: "The 787 was spacious."
Cons: "Plane was delayed on takeoff and landing."
Pros: "On time"
Pros: "Good service in business class, comfortable seats."
Cons: "No complaints"
Pros: "Plus seating was wonderful. Very comfortable."
Cons: "Could have used more water."
Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."
Pros: "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
Cons: "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
Cons: "They dont accepted the seats Im requested before, when you charger $ 15.99"
Pros: "Smooth flight"
Pros: "Loved the stroopwaffles"
Pros: "Staff was very nice"
Cons: "My seat was double booked and then I was moved three times while everyone else was also boarding. I was clearly treated as an after thought even with having checked in to the flight and confirmed my seat 24 hours in advance."
Pros: "Excellent crew."
Cons: "Tight quarters."
Cons: "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "Good on time flight"
Cons: "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Pros: "Heather, the cabin flight attendant was wonderful. A great hostess that was very helpful to all the passengers and crew. The men on the flight deck were outstanding gentlemen. They helped an elderly lady without hesitation and made that little woman's day."
Cons: "Fully understanding the small size of the aircraft, it seems the seats continue to shrink. Flying in a little wider seat would be preferred, but is understandable. First class accommodations would be outstanding."
Pros: "No issues and it was on time"
Cons: "Not applicable"
Cons: "We sat onboard the aircraft for the longest time, a bit before we left, but then at Houston sat there for so so long, had to run across the entire airport, almost missed my connection."
Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
Pros: "The flight attendants were top notch."
Cons: "It was a very nice flight."
Pros: "Staff very courteous & very helpful with a smile!!"
Cons: "I've nothing to say that we disliked."
Pros: "Cleanliness, Everything"
Pros: "Everything its gteat"
Pros: "Despite the recent incident United Airlines strives for ultimate customer service. There ancillary customer amenities truly are way above any other Airline that I've experienced in The Last 5 Years. When you first class and have access to the United Club room it is truly a very comfortable experience."
Cons: "Nothing everything they did was amazing"
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Pros: "People were friendly."
Cons: "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
Pros: "Plane was clean"
Cons: "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
Pros: "Everything was wonderful"
Cons: "The monitors inside the plane didnt indicate the current location of our flights as other airlines do inside their planes."
Pros: "Staff was nice"
Cons: "Uncomfortable plane"
Cons: "Small plane, no TV"
Pros: "Good customer service"
Cons: "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."
Cons: "Called customer service and lady was siper rude!"
Pros: "Nice staff and comfort."
Cons: "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
Cons: "Lost my luggage and no response, All my clothes, medicine, cosmetic in the bag. Please rush it . You guys spoiled my trip."
Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."
Pros: "The friendly service and easy experience. As well as the car of the crew"
Cons: "The seats were A bit stiff but that is the only thing out of many positives."
Cons: "Our flight was delayed and we almost missed our connection. Our baggage was not at our destination and the flight attendant at the counter was rude and barely helpful."
Pros: "It was a very nice direct flight. Crew was pleasant and captain gave a friendly goodbye and thank you on the exit."
Pros: "United greeted at check in at airport"
Pros: "The fact that it was actually on time and flight went according to plan."
Cons: "Seats uncomfortable with very little room."
Cons: "My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight.My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight."
Pros: "How fast they recovered my lost bag"
Cons: "Small plane, had to check in one of my bags at the gate, took forever to retrieve my bag, thus I missed my connection"
Pros: "The flight attendant gave our baby a banana, which was super sweet."
Cons: "The flight was delayed for an hour and they turned off the AC for 20 minutes of that, which got uncomfortable."