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Cons: "Seats could have been better and inflight entertainement missing"

Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."

Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."

Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"

Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."

Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"

Pros: "Aircraft was cool"
Cons: "Small children"

Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."

Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."

Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"

Pros: "the plane was very new and in excellent condition"

Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."

Pros: "Nothing special, but no problems. I did pay for the fruit and cheese plate, which I think is a good deal for the price. Brie is better than you'd expect on a plane! Totally recommend it."

Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"

Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"

Pros: "Smooth flight. Flight crew was kind and curtious."

Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."

Cons: "tvs weren't working correctly during the entire flight"

Pros: "Nothing"
Cons: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."

Pros: "Nothing"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"

Cons: "The long delay was terrible"

Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."

Pros: "Great flight. Nice airplanes and friendly hostesses."

Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."

Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."

Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."

Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."

Pros: "Crew was good"
Cons: "Always seems to have a delay connecting through DFW, caused me an extra day of parking fee for coming back late."

Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."

Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."

Cons: "Lots of turbulence."

Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."

Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"

Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."

Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."

Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."

Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."

Pros: "The entertainment screens and the new seats in business class were very nice"

Pros: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."

Pros: "Friendly crew."

Pros: "The flight itself was smooth and quiet"
Cons: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."

Pros: "Cancelled"
Cons: "Flight cancelled for maintenance reasons"

Cons: "Wait for more than two hours then canceled"

Cons: "After 6 delays between 5 PM and 10 PM the flight was cancelled. They wouldn't comp a hotel and left us fending for ourselves. I finally arranged for my family to fly into a different destination 2 hours away from home after mid-night and drove home."

Pros: "Crew was very friendly."

Cons: "Uncomfortable flight - rough air. Could use entertainment as I couldn't find a place to plug in my headset."

Pros: "I haven't had a chance to enjoy any of it. Currently the flight is delayed 5 hours and 41 minutes. Still waiting."
Cons: "Just about everything has been awful. Zero communication. The staff is not equipped to solve customer concerns or answer questions."

Pros: "NA"
Cons: "Na"

Cons: "The plane was super dirty and so gross. There was food under the seats and marks on the walls. Everything was so disorganized boarding"

Pros: "The flight was smooth and arrived early."
Cons: "The seats were extremely uncomfortable. After 30 minutes, it felt like you were sitting on ply-wood. Seats did not recline at all. No leg room. Flight attendants stayed to themselves during the flight and seem to do the absolute minimum. Luggage retrieval took forever."

Pros: "Nothing"
Cons: "I received an Email that the plane was delayed. I arrived more than an hour prior to the new departure time. All Frontier employees had gone home for the day. I couldn't get a boarding pass so I missed my flight. Cheap tickets come at a price."

Pros: "I liked how both outgoing and returning flight were early/on time! Crew was very friendly. Plane clean. Will definitely fly Frontier in the future."
Cons: "Of course, paying for carry on is absolutely ridiculous. I don't really drink pop while on plane, BUT $2.99 per can of pop is robbery. I can't even tell you how greedy that is."

Pros: "The attendants and speedy boarding"
Cons: "Baggage claim took an hr and we had trouble with checking in on the website to and from destinations"

Pros: "Nice price for airfare. Flight left on time and arrived on time."
Cons: "Paying for baggage ahead of time is tricky, perhaps purposely so. Read very carefully on the website when paying for bags. Carry-on bags cost extra if they are a certain size. Checked bags appear on website with carry-on bag selector beneath the checked bag graphic. That caused us to pay for the wrong one accidentally, with no way to cancel after paying."

Pros: "Not much"
Cons: "Flight delay. Missed my flight and attendant at gate 16d was very rude when she returned. I could have got on plane If she had been at her station."

Pros: "Crew"
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."

Cons: "Canceled the flight for no reason."

Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."

Pros: "Everything went smoothly and on time"
Cons: "Having flown multiple times on Frontier, I find it odd that you never hear anything from the cockpit. Like: Welcome passengers. estimated time in flight, crusing altitude, estimated arrival time, weather at destination, starting decent, etc. Of course, as an ex-military and corporate aviation pilot, the more I know the more comfortable and connected I feel."

Pros: "I enjoyed my flight, on time, friendly and clean. Fees for bags a Little high."
Cons: "Fees for luggage a little too high"

Cons: "the 2+ hour delay."

Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid."

Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"

Pros: "Best value.. affordable and most convenient"
Cons: "Nothing"

Pros: "On time, not overbooked, comfortable seats, clean."
Cons: "I hate paying for a beverage."

Cons: "Clean the seats off!"

Pros: "Both flights were on time."

Pros: "On both flights the crew was extremely friendly, fun and accommodating. Both flights took off on time and our flight home landed 45 minutes early!"
Cons: "The seats are not the most comfortable. You do have to watch out for all the added fees: checked bags, carryon bags, seats (you actually have to pay separately for your seat), food, drinks, etc.. When comparing costs - you need to add everything up. In our case, Frontier was still around $150 less than Delta. But don't be fooled by the low fare when you still have to buy a seat and pay for baggage."

Cons: "Plane comfort is average."

Pros: "Price was good for a direct flight"
Cons: "Pretty much everything else. I checked in online - where they clearly state that there will be a bag drop for prepaid checked luggage. There was not. Instead there were three people behind the counter (only two were actually taking anyone from the long line) - who seemed completely confused. They at least knew that the gate had changed, but they didn't know where it had been changed to. I found it. It then proceeded to change 3 more times. The final change was not announced, we all just followed another passenger who had seen the change listed on the airport departure screen. The final gate was "39" a door in a hallway that opened up onto a tarmac. We waited there about 30 minutes (after the scheduled boarding time) before the door opened. They had no scanner for passes, so the attendant had to write things down on paper when we showed him our passes!! The actual cabin is tight, but that's to be expected. What wasn't expected was the random turning off and on of overhead lights throughout the (red-eye) flight. It was like a torture technique. To round out this great experience, the flight attendant instructed us to de-board the plane in order. Row 1 (left side) then row 1 (right), etc. This clearly pissed off many passengers who had no carry-on luggage and could have just walked off while those with stuff in overheads waited. When I finally got to exit the plane, I heard a guy somewhere behind me say "f-you" to the crew as they gave us the traditional "have a good day". We all felt the same, just didn't say so."

Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."

Pros: "I liked the initial price of the flight. But it only goes downhill from there."
Cons: "You have to pay for your seat, anywhere from $6-36, no complimentary drinks or snacks on a 2.5 hour flight, very little legroom on a fairly large plane, a 9:15am flight took off at 10:30am... all in all a bad experience. The crew was friendly and boarding was easy, but a $35 checked bag, and a $35 carry on bag fee made this flight cost significantly more tha from competative airlines. Very disappointed and I don't think I'll be flying Frontier again."

Pros: "Nothing"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."

Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."

Pros: "They nervously switched us to a new plane when they couldn't fix the first one."
Cons: "No food, not even a magazine to read on the 4 hour flight. Both of my flights were delayed without any prior warning, so I was sat in the airport for hours waiting for them to extent the delay (which they did several times on my way to my destination). Avoiding Fronier in the future."

Cons: "Turbulence"

Pros: "Good price."
Cons: "Baggage claim at CVG was soooooooooo slow. My bag took over an hour to finally arrive at the claim."

Pros: "I really liked the tickets prices and the boarding was fairly smooth."
Cons: "I understand there is a trade off for the lower price fair but $40 a one way for your bag is a bit much. The crew largely were not very engaged with the passanger. I all but had to rais my hand and shout out to the attendant to take my order - the passanger next to me had to say something to the attendant on my behalf. I get people at one point or another have an off day - but it was bad a Ly the same on the way on second leg f the trip"

Pros: "The staff"
Cons: "The plane, the five-hour delay."

Pros: "I found the seats to be an acceptable level of comfort. I'm not a skinny person but I didn't feel any more squeezed in than on any other airline."
Cons: "There was a one hour delay on my flight out and the pilot apologized for this during his announcements. Ended up at my destination about 45 minutes later than scheduled but this did not cause any problems for me."

Pros: "Most everything else was oK."
Cons: "As I said, the seats don't recline, and are shy on padding. Very uncomfortable. Might be ok for a short flight, but, NOT 3-4 hours. Won't do that again!"

Pros: "price"
Cons: "no free snack & entertaiment"

Pros: "New plane (A321)! Everything was very clean!! My tickets were still under $275 round trip with baggage fees. Very inexpensive!"
Cons: "Tray table was very small, seats didn't lean back."

Pros: "For the price it's all good! Food I would have rated " N/A". Worse thing is comfort; seats are not comfortable and quarters are tight. But I will continue to fly Frontier b/c of savings."

Pros: "comfortable seating,,,more leg room than most. very professional and friendly crew."
Cons: "advertised as low cost but if any luggage needed and would like a snack and drink, there is no savings and may cost more."

Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."

Pros: "clean plane, on time"
Cons: "Small uncomfortable seats. Small unusable trays. No complementary services. Overpriced baggage fees. Minimal carry-on allowance. not my favorite airline – except for the cute animals painted on the planes."

Pros: "Check in staff and flight crew were seamless. If you are looking for the most pared down flight available, and aren't bringing any luggage, then the flight was reasonable and often the cheapest available."
Cons: "You will be charged for carry on bags and drinks didn't the flight. The seats are uncomfortable and don't recline and, are minimally padded. The website says paying for luggage online prior to arriving is cheaper than if you pay at the airport"

Pros: "Pilot got us here safely!"

Pros: "Liked the meal and next flight coupons."

Pros: "NOTHING!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."

Pros: "CHEAP!"
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"

Pros: "They got us there alive. Boarding went smoothly. Everyone was more than happy to exit the plane as quickly as possible."
Cons: "Not having flown for 6 months, we were not prepared for the nickel-and-diming that Frontier has become. The astronomical baggage fees were a complete surprise- they were nearly as much as our tickets. And why charge us for the same bags there and back? They charged for picking your seat, they charged for a soft drink,though we think they likely waived the fee for breathing their stale air. The staff, historically great, were short and clearly frustrated with what their roles had become, with looks that shared our incredulous stares of bewilderment. We used Twitter to voice our frustration and though they replied quickly, they said we could negate a percentage of the fees if we joined a new but obscure program... which of course charged us more fees. So sad to see our favorite airline reduced to this impractical, impersonal money-grubbing caricature of corporate greed."

Pros: "Basic seating was ok, but not comfort based."
Cons: "Finding out at the gate and not at counter (where we paid to check bags $30) that we needed to pay $45 per carry on. No this flight became an unexpectedly $200 more expensive"

Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."

Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."

Pros: "Outstanding customer service by Susie (from Barbados) in DFW. They went out of their way to accommodate us. She even sung happy bday for mom's birthday. I have a special needs brother and they let him board early to give him extra time. Above and beyond, we absolutely love this airline. They are the megabus of the sky. Sign up for their frequent flyer program. Tickets are insanely cheap and economical, you can fly for $15 if you do it right by joining the yearly program ($50 annual) and responding to the emails. We booked 5 adults CVG to DFW 6 days out for $123 a piece when Delta and other competitors wanted $500 to $600 dollars. Pilots have a great sense of humor, flight attendants were super attentive and helpful. Be careful on the bag restrictions, my advice is travel light with carryon. The rest is pay for play but you can jet-set for stupid cheap and still receive superb service. I can't say enough great things about this airline. We are booking at least 7 to 8 more flights with them for the next few months for the price of 2 tickets with any other airline. Rivals Jet Blue or Southwest level of experience for fun but absolutely crushes all other airlines in value. Best flight experience ever!!!!!!"
Cons: "Almost nothing disliked about this airline. Read the bag criteria rules closely. They do distinguish between personal item and a minor bag fee for carryon. Don't really have any complaints at all as this has been my best travel experience with an airline ever. Without a doubt my new go to airline for travel in CONUS"

Pros: "Overall comfortable, clean, staff friendly and will definitely rebook."
Cons: "Had some trouble getting checked in on line for 1st flight. 2nd flight easier. Felt knees of person behind me in my back both flights."

Cons: "The seats could not be dirtier"

Pros: "Great flight attendants very comical and caring."

Pros: "Landed on time."
Cons: "Very late boarding."

Pros: "nothing"
Cons: "everything"

Pros: "The schedule worked for me. I chose Spirit because it had a non-stop when I wanted to go and where I wanted to go. Price was lower than other carriers, but not when you add $100 round trip baggage fee."
Cons: "Sales pitch for credit card on board. Overhead advertising. Not even water as a courtesy. On-line check was so difficult that I gave up. (I think you have sign up for some kind of membership if you want to check in on line.)"

Pros: "The crew was nice"
Cons: "Both flights were delayed and the seats were too tiny. I'm a small person at 5'3" but I twisted my knee and hyperextended my leg trying to get in those seats"

Cons: "Spanish fly attendants needed. I had to intervene and almost demand that important information was translated. The fly attendant was very rude when some people didn't follow direction. I could tell most people in the plane did not understand"

Pros: "The cheap price"
Cons: "Didn't like the fact there were absolutely no snacks"

Pros: "Over All a nice and inexpensive Airline."
Cons: "Should not have a charge for a small carry on!!! Airline should at least offer Bottled water only for free"

Pros: "I booked my flight thru kayak with out realizing the airline i was flying was spirit, I've heard a lot of bad comments about that airline, the crew was amazing they make everyone feel welcome."
Cons: "Well i used kayak and like i said it was my first time flying spirit so i didn't known i have to pay for my seat i think kayak should of let me know that."

Pros: "Great flight"
Cons: "$3.00 for water Really!!!"

Cons: "I booked my itinerary 6 months in advance in order to lock down the exact times I wanted to travel (along with getting a good $$-rate). Months later, Spirit Airlines decided to change my itinerary, which got me home 12hours later than I additionally booked it to be. I also did not appreciate the 4hr layover flight-change that was made for me. And don't even get me started on the rest of the reasons why Spirit Airlines sucks!"

Pros: "Nothing I like"
Cons: "Delay many many hours"

Pros: "Very Little"
Cons: "Just about everything else. Sat next to someone on both going and coming that was in my seat. Back of chair in front of me was so close(and I'm short) was so close that I was very uncomfortable. Next time I'll try SouthWest although from what I understand, they're no bargain either. I didn't book this, my secretary did."

Pros: "Everything was pretty good. Plane was clean, boarding was fine. I think if you know going in, there are no extras, then you'll be perfectly content. Also, there was more room than expected so that was nice."
Cons: "I have to say the crews going there and back could use a little more professionalism and customer service training. I don't wan't to blanket criticize all of them because I didn't come into contact with everyone of them as much as others, but I was put off by the flight attendants attitudes. They don't help as much as on other airlines and don't pass out food to everyone like on other airlines, so when I do order and pay for it, I expect a pleasant reaction, not to made feel like a burden."

Pros: "I did not know what to expect flying first time on Spirit but was pleasantly surprised at the efficiency and kindness of the employees."
Cons: "I was not pleased to find that the weight for a bag was 40 lbs and was charged $25 on top of the $40 bag fee for an overweight bag. This must have been in the fine print for I did not see it and packed my bag to be less than 50 lbs. The seats have no leg room and I found them to be restrictive for my 5'2" frame. They do not recline due to the space "saving" efforts of the airline. If you are looking for "cheap" remember to add on all the fees charged for bags, select seats, beverages before comparing to other airlines."

Pros: "Everything about spirit is good !!"
Cons: "Just the delays"

Cons: "seats did not recline and $55 is way to much for carry on."

Cons: "My flight was delayed due to weather. They didn't notify anyone there was any sort of delay until after the flight was supposed to depart. Then they announced the flight Cancelled shortly after. There was no staff at any of the desks to help people rebook flights so we were all just standing there wondering what to do. Finally one lady came and had to help two flights worth of people rebook. Was in line for almost an hour. When I returned the next day they made me repay for all my overweight checked bags."

Pros: "Cleanliness and professionalism of inflight crew"
Cons: "seats that don't recline and have limited legroom"

Pros: "They Fight And flight attendants Was Amazing"

Pros: "Some of the crew members were very nice. Cheap ticket prices, with a twist."
Cons: "The rest of the crew members were horrible. The seats are very uncomfortable. The fact that you have to pay $50-$100 for carry on and check in bags is a scam when Southwest Airlines flights come with 2 bags checked in no charge. There is no refreshments included in the flight and you have to pay for water and soft drinks. For a 2-3 hour flight, you have to pay for water... The customer service department for Spirit is absolutely horrible and very unaccomodating and completely rude."

Cons: "Second experience with Spirit my flight was cancelled 24 hrs and they wouldn't waive carry on baggage fee. First time I flew Spirit, they lost my bag for 5 days! Their website and kiosks never work, which leads me to believe they want you to pay for everything "extra" at the highest cost when trying to make your flight. Seats do not recline which is super uncomfortable. Overall, Spirit is not worth the headache even for the initial cheap flight purchase."

Pros: "Cheap flight to an international destination."
Cons: "Seats don't recline at all. Almost impossible to sleep if you don't have a window seat. Baggage fees are pretty ridiculous."

Pros: "The flight attendant was pretty funny over the intercom."
Cons: "The seats were so small. The airline charges 55 bucks or a carry one! And 100 at the gate !!!!!! Ridiculous. And they charge 3$ for water. I will not be flying this airline again."

Pros: "The flight was cheap which was very nice. But that is all"
Cons: "The dirtiness was foul. I had a piece of chewed up gum on my seat. it was nasty. and how you can only bring one personal item. Normally two carry-ons is customary. There is no complementary food, you have to purchase everything. Also, seats don't recline which is horrible because then sleeping is impossible."

Cons: "The seats need to recline. It's torture on your neck especially when you fall asleep and your 6'5"."

Cons: "Overpriced"

Cons: "Spirit canceled our IAH to LAS flight last night. We found out just a couple of hours before departure and sprit did nothing to accommodate us with alternatives although there were several flights flying this route. No explanation was given for the cancellation apart from 'weather' which for all practical purposes could have been the weather on the planet Mars. other airlines were flying flights on this route just fine. Feel so cheated that an airline can throw your flight away at the last minute, for no apparent reason beyond their own convenience and greedy network planning, not rebook you into reasonable alternatives, and get away with it. It's not about the flight money. There were 8 of us meeting in LAS from different cities, those friends had to cacel their perfectly good tickets. And then the cost of hotels, show fickets, reservations made, not to mention the effort and anguish to recover from loosing all this at the last minute. Folks, ITS NOT WORTH IT!! It's not even that cheap once you add expensive bag and seat fees. STAY AWAY FROM SPIRIT. I guaruntee you, you will get burned. Remember what they say about when it looks too good to be true, it likely is. Spirit is a lie as a concept. They are only out to get your money and will never have your back. One more anecdote: the customer service rep tried to sell us a credit card after our 1 hour long call to try and process ticket cancelations. A CREDIT CARD WITH SPIRT AFTER THEY RUINED OUR TRIP! That's how insensitive and out for your money they are. Also, we tried to cancel online with the link they provided on their CRAPPY website and they would only allow travel vouchers as refund. Why would I want worthless spirt vouchers after a flight cancellation when I never want to fly you again?"

Cons: "me hicieron comprar otro bolero de avion ! segun por que habian cerrado la puerta de abordage y cuando compre el otro voleto aun no habian subido al avion! son una porqueria y a otras dos personas les paso lo mismo"

Pros: "Crew speedy service"
Cons: "When there in orlando had trouble with comformation"

Pros: "Had a middle seat open for more room"
Cons: "No drink, flight was 2 hrs late, $55 for a small checked bag"

Pros: "Took forever to board"

Cons: "Services and staff are HORRIBLE."

Cons: "my flight was late arriving to Houston ONE HOUR ... and plan was very noisy and .. PLUS MY FLIGHT FROM HOUSTON TO DENVER FEB 25 WAS OVER 2 HOURS LATE... I AM VERY UPSET SINCE I LOST A WHOLE DAY OF SKINNG WHICH I WAS TRYING TO DO AFTER 19 YEARS LATER .... RUINED MY 4 DAYS VICCATION WITH MY ELDER BROTHER....THEN GOING BACK HOME ALMOST ONE HOUR LATE............................................................................................................................................."

Pros: "Crew"
Cons: "Long delay aand had to switch aircraft"

Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."

Cons: "Our flight was cancelled at midnight the day of our flight, which by the way was at 7 that morning. We were given no explanation as to why."

Cons: "Flight was delayed 4 HOURS due to software issues. Hidden costs and lack of information were issues - they do not make clear when you book that the cost for luggage increases the closer you get to the flight, also do not make clear that their is a charge for choosing a seat but not if you select random seating. Overall I could have flown a quality airline for the same price."

Pros: "Quickness and organized timelines"
Cons: "Seats are uncomfortable"

Pros: "Nothing is bad service"

Cons: "Flight back was cancelled and had to buy a flight with another airline to get home. I will not use kayak.com again"

Cons: "getting my flight info and confirmation was sent to someone else customer service was bad"

Pros: "Flight attendants were polite. Flight was smooth, seating comfortable. Was very tired with a bad head cold so mostly slept."
Cons: "Flight was delayed 30 minutes due to inspection before departing. Pilot apologized for the delay due to insufficient staff. Didn't understand why passengers were not informed of this delay until all were boarded on the plane."

Cons: "Had to wait a half hr after landing to get to a gate. Airline is very budget - planes are uncomfortable, stuff doesn't work, seats hurt, etc"

Pros: "Funny crew. Seating with extra leg room."
Cons: "Late. Flight was more than 1 hour late. Crew said it was b/c flight from LA to Cleveland was delayed due to mechanical issues and that put flight from Cleveland to Ft. Myers behind. This made our return flight to Cleveland late. Interestingly this was the same issue with our flight from Cleveland to Ft. Myers. Issue with plane in LA. We didn't get notification that flight was late until we reached the gate."

Pros: "Initial price was eye catching."
Cons: "Hidden prices for luggage. Found out later and not told upfront. Unprofessional appearance for workers; baggage crew, gate attendants. Boarding pass in paper form needed or pay more. Seats do not recline. I requested to move once in air available seating, but denied. Weight distribution excuse. Required information to log in to website was daunting to get boarding pass. Never going to fly again or recommend."

Pros: "Nothing, this is the first and last time I will ever ride this airline."
Cons: "Very disappointed in their service from the ticket counter to not offering water on flight. It was the worst service I have ever experienced. On my way to atlanta they charged me $50 for my one luggage and returning to new orleans they charged $65. I paid $40 on line and they charged $25 at the counter. The ticketing agents are very unprofessional."

Cons: "No snacks"