Daily cleaning, installation of cabin HEPA filters on flights from The Bahamas to Virginia
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Scores according to KAYAK customer reviews
Cons: "Didn’t board back to front, I know the flights are packed, but it’s still faster and safer. Flight was delayed because of a bag count? How long can it take to empty it and re-pack it?"
Pros: "Jetblue is just amazing, lots of smiles, tv, free fast WiFi , free snacks and drinks !"
Cons: "More flights out of RIC."
Cons: "My first flight was delayed resulting in the missing of my second flight."
Cons: "The flight was done but the fact that both flights were delayed was very disappointing. This is the first time it happened but it threw my schedule off."
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Cons: "My TV did not work !"
Pros: "Just a decent flight."
Cons: "Boarding was disorganized and people from uncalled groups were blocking access to the line. After landing baggage pickup was unusually slow."
Pros: "Spacious seats. Friendly crew."
Cons: "A lot of announcements on PA. Made it difficult to rest/sleep"
Pros: "On time service, decent plane with good crew"
Cons: "Satisfactory flight"
Cons: "Tv selection"
Pros: "Great crew. Good snacks. Good amount of leg room."
Cons: "Flights were delayed ~1hr"
Pros: "Airplane was very comfortable. Flight was delayed a bit, but airline kept us well informed."
Cons: "Great flight"
Pros: "Pleasant crew"
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Pros: "Love my early morning flight. The seats were super comfortable and also not a bumpy flight. Love JetBlue!"
Cons: "Flight was delayed"
Cons: "No explanation given for delay."
Cons: "Sat next to a woman with a toddler in her lap, he was understandably unhappy, crying and fidgeting. I couldn’t sleep or watch a movie or listen to music because of it and he was bumping me the whole flight."
Pros: "Friendly staff"
Cons: "The chair was broken and keep going back"
Pros: "Can’t ckmplain about a thing. Except my TV did not work.. but there was free wifi (FlyFi)."
Pros: "Left on time and arrived without a problem"
Pros: "Friendly, down to earth staff that looks like their happy to be there, including Pilot."
Cons: "Every time my flight is always late and I usually have my family with me. An on time flight would be nice."
Pros: "Leg room entertainment and coffee"
Cons: "Three hour wait on plane due to maintenance issue. Pilot kept stating he thought it would be resolved in 15-20 minute. We were given water but not offered anything else. We were not given option to get off the plane nor given any compensation or good will gesture like a 25 Voucher etc. I was disappointed withJet Blue."
Cons: "turbulence and did not offer snakcs"
Pros: "They have cheezits and leg room and it's a quick direct flight"
Cons: "Male flight attendant seemed annoyed to be there. It wasn't obvious but as someone who works in the service industry I could tell he was being short with people and could have provided a much better experience if he wanted to be there. Intercom messages sounded like an annoyed demand because we were bad passengers not an announcement simply alerting us of the seatbelt sign being turned on again"
Cons: "My ears popped and hurt for a long time. Never had this problem on ant flights before"
Cons: "Made it to my destination 2 hours later."
Cons: "Had to pick up gate-checked bag at carousel. But it arrived quickly."
Cons: "We were delayed for over two hours."
Pros: "Amazed with the attentiveness and comfort on the plane. The snacks were great had a few options that other airlines dont."
Cons: "Nothing! Completely satisfied with my flight."
Pros: "Limited choices of movies. Ear jack did not work"
Pros: "Everything went well no problems and arrived early."
Pros: "Left right on time."
Pros: "Check in crew at BOS was great - this team of folks is not on the rating, but wanted to call out that they were very friendly and helpful, one kind lady walking me thru the bag tag printing process when I hadn’t realized I needed to do that."
Cons: "The entertainment screen was distracting. I was trying to read and would have preferred that it was dark. I didn’t want to bother anyone to ask how to shut it off so I just put up with it. Is it possible to shut the screen off if you don’t want to use It?"
Pros: "JetBlue has the best snack options."
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Pros: "Flight was projected to be late but we got here on time"
Pros: "That I got home"
Cons: "It was bumpy and my mom is a very nervous person"
Cons: "The flights were delayed."
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Pros: "fast on boarding... went well considering it was a busy flight and delayed"
Cons: "my partner and I were in different boarding-groups but the check-in clerk didn't let us go in together. We were separated by groups... I've never heard of this before and I do a lot of flying. It happened to several couples on the flight. We were puzzled."
Pros: "Almost everything"
Cons: "No priority boarding for credit card holders"
Cons: "1/2 hr late"
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Pros: "I just really appreciate the staff ,the attitudes are wonderful always there ready to help you. And the airplanes are very comfortable and roomy. And it seems like my flights are always on time or early."
Pros: "Professional, friendly, always on-time or earl, nothing lost ever.. Smooth flight. Always the BEST!"
Pros: "The service was good, the snacks are always good."
Cons: "It was a 9:15 pm flight, and was delayed about an hour due to maintenance issues. So it made for a later than expected arrival. But I am glad you took the care to make sure that everything was okay by changing the gate and putting us on another plane. The flight was the bumpiest I have had with JetBlue, but that was just due to the atmosphere."
Cons: "All was excellent"
Pros: "Friendly crew"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "Comfort and safety"
Cons: "The flight attendants were fantastic!"
Cons: "Seat power charger didn’t work"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "seats and entertainment was great"
Pros: "Nice plane and super nice crew."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "The staff was friendly and apologetic."
Cons: "The flight was delayed an hour due to traffic on the runway. I missed my flight and won't get to my destination until the next day. I paid extra for a short flight, and I end up waiting 5 hours with no compensation. I was charged for the drink I ordered and not offered a food voucher or money back. This happens every time I fly with Delta and I will not be a returning customer."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "Plane flew perfectly peacefully!"
Pros: "Great customer service"
Cons: "Dutch sub titels on fims would be good"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "We didn’t order food"
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Cons: "Food choices"
Pros: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Cons: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "Row 36 is a disaster."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet."
Cons: "Flight delayed I missed my driver"
Pros: "Quick and very organized"
Cons: "Snacks and beverages"
Pros: "Ran on time"
Cons: "Wider seats in economy class"
Cons: "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."
Cons: "Overall it was good"
Pros: "Excellent flight attendants. Comfort was great. Nothing really was bad about the flight."
Cons: "Nothing I can think of...."
Cons: "The cabin was very cold."
Pros: "In flight live tv."
Cons: "Getting to the gate quicker after landing."
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "On time and not much fuss"
Cons: "The seats are really uncomfortable"
Cons: "Issue handling for delay"
Cons: "Timing. The flight was delayed by an hour."
Cons: "Receiving emails from kayak about a flight that I canceled and didn't go on"
Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."
Cons: "The delays, better coffee brand"
Pros: "Service on plane. Attendants were delightful."
Cons: "Sat on the runway and it smelled of exhaust, which made me nauseous."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Cons: "Flight from Fort Lauderdale to Toronto heavily delayed, missed connection."
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Cons: "The WiFi and tv on the app weren’t working"
Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Cons: "Flight was delayed 4-5 hours then got cancelled then got rebooked for the next flight in 4 hours."
Pros: "flight was on time and arrived on time"
Cons: "i think it is terrible that one must pay for their baggage, and this will give me a reason to seek an alternative carrier during my next trip"
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "The staff was very kind"
Cons: "I did not like that all the babies sat in the same 3 rows. When one cries , the baby wakes up all the other ones."
Pros: "On time"
Cons: "Gate change"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "Issues with delays resolved nicely by re routing our itinerary so we could make it back home the same day after a series of flights over 23 hours."
Cons: "Flight and baggage delay of 2.5 hrs."
Pros: "Not cold, not noisy aircraft"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."
Pros: "Very professional and dilligent staff helping th elderly with utmost care. the flight was clock work on time and well aided by the cabin crew. Overall aces high !!! Keep it flying"
Pros: "The plane was nice and the pilots also cared about being on time."
Cons: "A couple checked their bags and for some reason ended up not flying with us. So the airline staff spent an hour searching for the bags and delaying the flight as everyone sat on board the plane. No entertainment was available on the plane and the flight attendants were also quite rude. This review is coming from someone who rarely complains or gets mad. If you have the opportunity to fly another airline, I would recommend it."
Pros: "Service crew was so nice and accomodating"
Cons: "Flight was delayed over an hour and boarding took forever (much longer than usual and I fly pretty often)"
Cons: "My luggage did not make it."
Pros: "Flight attendants were nice don't know who's fault it"
Cons: "Almost an hour to get any luggage out is not acceptable"
Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"
Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "As always crew is very attentive. They make the safety presentation fun and engaging."
Pros: "On time ...."
Cons: "West Jet satellite tv not working ..."
Pros: "On the return flight unable to board because Canada requires a transit visa. If I knew could have gotten ahead of time. The West Jet person was super rude then Airfair.com wanted more than the cost of the flight to book a different day. A$350 change fee for a flight change? Wow !"
Pros: "Westjet cabin service staff -- warm, good humour"
Cons: "Luggage was delayed at Toronto airport."
Pros: "It was a little tight seated in plus row but i should not complain because you don't get to sit beside anyone. Would like that they served tea since I was dying with a bad cold. Staff were professional and the head flight attendant took charge of the plane very professionally. I'll fly again with west jet because air Canada crew can be miserable."
Cons: "No free entertainment at all. No meals provided. No blanket or pillows provided. Felt very very cold. We should have been informed about this in advance so that we could have been prepared."
Pros: "Plane left a bit early and arrived really early. Crew was really good."
Cons: "For some reason the cabin temperature was ridiculously hot."
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Cons: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
Pros: "I used frequent flyer miles for the tickets."
Cons: "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "One of the cabin crew was very kind and friendly."
Cons: "No entertainment, seats hardly went back, no place to charge any device"
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Cons: "The plane is falling apart. Overhead bins broken. Dripping water. No water in bathroom Tray tables don’t retract."
Cons: "Food tray was broken."
Pros: "Crew kept us well hydrated, and were very diligent about picking up trash."
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Cons: "Didn’t fly"
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "rerouted through Philadelphia."
Pros: "Smooth flight, entertainment"
Cons: "The flight attendants just weren’t friendly and rather moody Many just felt they didn’t want to be here on the flight. No smiles, subpar service. Never saw attendances walking through except when serving us our meals or drinks"
Pros: "Like the new plane, clean seats, good leg room in premium economy. But attendants are beyond rude. No idea why but they even make you feel bad for asking for water."
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "Relatively comfortable!"
Cons: "It was late."
Cons: "We had to wait almost two hrs on the plane before take off."
Pros: "Not much."
Cons: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Very good service"
Pros: "Cabn service"
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "Plenty empty seats, so I had enough room. Arrival earlier than scheduled, crew provided good service"
Cons: "Food (I had pasta)was lousy, the little TV screen was EXTREMELY unresponsive, Most of the time it would not work - unable to make selections. Seat 19C"
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Cons: "Same as above"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Airlines flying from The Bahamas to Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from The Bahamas to Virginia
Masks required on board, masks provided on flights from The Bahamas to Virginia
Social distancing seating
Middle seats unavailable to book on flights from The Bahamas to Virginia
Testing for antibodies, testing for symptoms for flights from The Bahamas to Virginia
Waiving of change fees. Search flexible flights from The Bahamas to Virginia