Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Cons: "My first flight was delayed resulting in the missing of my second flight."
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Cons: "Free earphones for the TV"
Cons: "My TV did not work !"
Pros: "Just a decent flight."
Cons: "Boarding was disorganized and people from uncalled groups were blocking access to the line. After landing baggage pickup was unusually slow."
Pros: "Seats ok. Crew was great!"
Pros: "Great crew. Comfortable seats. Lots of leg room."
Cons: "I don’t think the internet worked. I tried everything on my phone and computer."
Pros: "Smooth ride great service"
Pros: "On time arrival, I flight snacks and water."
Cons: "I'm 6'7 and my wife is 6'1, the seats are a bit tight but it was fine for a 30min flight."
Pros: "Easy Direct Flight. Nice Crew and Good Captain."
Cons: "Flight Delay and Change of Gate"
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "Can’t ckmplain about a thing. Except my TV did not work.. but there was free wifi (FlyFi)."
Pros: "Unimpressed!! Flight delayed for 2 hours and lost my bags. 2 days later, my bag has not arrived. Apparently it is on the way. Not sure when it will get here."
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Cons: "Long lines for security clearance."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Cons: "turbulence and did not offer snakcs"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Cons: "My ears popped and hurt for a long time. Never had this problem on ant flights before"
Pros: "movies and music were ok"
Cons: "Takeoff was delayed by a connection from Philly. We were supposed to arrive at 11:00 pm got there at 12:30 am. Luggage was put on a different plane and didn't arrive at RDU until 1:30 am."
Pros: "Limited choices of movies. Ear jack did not work"
Pros: "On-Time, friendly staff. Helpful staff via phone contact to change flight due to weather."
Cons: "App wouldn't let me access new boarding pass after change"
Pros: "Everything went well no problems and arrived early."
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Free WiFi."
Cons: "Over 2 hours delayed due to issues such as refueling and then Captains oxygen mask being faulty and the part not being on hand to swap out faulty equipment. Flight attendants and captain we're very nice but not having back-ups or parts that could fail readily available just seems like a huge inconvenience to everyone, crew and passengers. If company budget is more important than customer service perhaps re-evaluating your company model needs to be in consideration."
Pros: "Flight was projected to be late but we got here on time"
Cons: "The flights were delayed."
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Cons: "Flight delayed and changed gate"
Pros: "The departure and arrival times were accurate. Actually we arrived about 15 minutes early."
Cons: "There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient."
Cons: "they did not communicate with their partner emirates making it hard to change flights- emirates ended up doing all the work to get my flight changed"
Pros: "Short flight. No entertainment and just snacks."
Pros: "Boarding quickly"
Cons: "Lack of food and entertainment."
Pros: "water dripping on me crew said for $45 I could move"
Pros: "I liked that the flight was short"
Cons: "I did not like the impatient crew member and his exasperated tone of voice when he told me "that overhead compartment is full so you nwed to use one that isn't full." Not everyone is a frequent flier and knows 100% proper plane ettiquette. And we ALL get tired on the job. Either suck it up or find a job where your mouth stays shut!!"
Pros: "the amenities - the TV, the snacks, the drinks (a full can of seltzer instead of a cup!) and actual flight attendants who chat with you and are positive overall. rare in flights these days! excellent experience."
Pros: "Good crew... smooth flight."
Cons: "Flight left almost an hour late."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Large space"
Cons: "Old plan"
Pros: "Jet blue seat and leg room and entertainment options made the flight a good experience."
Pros: "Kind crew member."
Cons: "Security check was too slow."
Pros: "snacks, friendly staff"
Cons: "Our bags did not make the transfer, but helpful JetBlue staff at RDU. Have not gotten status update yet for luggage delivery even though plane should have arrived an hour ago. Boston airport security by gates E and C (when transfering from international flight after customs) very inefficient and also understaffed."
Pros: "Flight attendant and crew were pleasant"
Cons: "Wouldn't let passengers spread out after boarding closed even though there were empty seats"
Pros: "Great entertainment."
Cons: "Delayed, rough flight."
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Cons: "Better flight scheduling."
Cons: "The flight scheduled was 1 hour 30 minutes late"
Cons: "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "They didn’t want to help"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "Value for the price."
Cons: "The crew"
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Good service this morning"
Cons: "All good"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "Food, cramped seating."
Pros: "The crew was nice and did the best they could"
Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Plane flew perfectly peacefully!"
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Cons: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "We didn’t order food"
Pros: "see aqbove"
Cons: "see above"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "great service and a quick flight"
Pros: "Staff were great.. landed smoothly"
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Cons: "The flight crew and staff were all great!"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Pros: "The food has REALLY improved!! GREAT CREW!"
Pros: "Crew aware of my children's nut allergy and chose not to serve"
Cons: "Coffee horrible"
Pros: "absolutely nothing"
Cons: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Cons: "Major turbulence made the flight miserable"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Cons: "Flight status"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Short flight. Great helpers with my mom!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "Food tray was broken."
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Flight attendants were very attentive"
Cons: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Cons: "Entirely too crowded."
Cons: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "Relatively comfortable!"
Cons: "It was late."
Cons: "We had to wait almost two hrs on the plane before take off."
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Cons: "No interactions with the crew this time. Boarding is okay."
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Cons: "Broken in-flight entertainment system, broken ac plug, broken arm rest"
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Cons: "Too little room for legs and cabin was colder than usual."
Pros: "Cheap seat had leg room"
Pros: "on time"
Cons: "very cold"
Cons: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Pros: "Getting there"
Cons: "Waiting 2.5 hours bc flight attendant didn't show up"
It was so easy getting thru security. They did change the gate 3 times but not an issue. Boarding process was easy.
Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"
Cons: "Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Cons: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Pros: "I was bumped to an earlier flight after asking 'cause my original flight was delayed."
Pros: "They were very kind and helpful when my daughter became unexpectedly ill during the flight, bringing cold wash cloths, ice etc, and they checked in on her regularly until landing. Much appreciated!"
Pros: "The boarding and deboarding of the plane were done quickly."
Cons: "The flight was delayed 4 hours and the entertainment selection was subpar."
Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"
Cons: "Very sub par service and you have to pay extra to reserve a seat."
Cons: "Extremely cold on the plane"
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Pros: "The staff - they're always pretty good. The food is also very decent - lot's of jokes about airline food but it's not bad."
Cons: "The seats need some sort of engineering redesign - like maybe they all recline in a row. Airplane seats are never comfortable. Also, for entertainment, they offer USB and AC power which is good, but they should also look into upgrading all the tablets and running linux on them or some operating system with less overhead - the movie displays are really slow and unwieldy."
Cons: "Both ways delayed, aircrafts dirty, no food as usuall and no customer service"
Cons: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
Cons: "waiting so long for baggage"
Cons: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
Pros: "Crew was nice"
Cons: "Airplane was old, uncomfortable and no screens"
Pros: "There was nothing outstanding on this flight."
Cons: "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
Cons: "Incredibly disorganized"
Pros: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
Pros: "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
Cons: "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
Pros: "Love, love, love flying on a Dash-8. Perfect size plane provides flying without all the hassles. From check-in to baggage pick-up, our flight was perfect. Thank you Air Canada for an enjoyable experience."
Pros: "I love the excellent friendly service!"
Pros: "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"
Pros: "Service and pricing presented a good value to cost ratio"
Cons: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Pros: "Flight attendant did his best to make light of a tough situation."
Cons: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."
Pros: "It was a short flight."
Cons: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Cons: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
Pros: "Flight was on time with easy boarding and exiting"
Cons: "The peddling of food drink and duty free alcohol was not pleasant plus not given with a smile"
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault."
Pros: "Upgraded unexpectedly"
Cons: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
Pros: "It was a quick flight."
Pros: "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
Cons: "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Pros: "friendly staff, good food in bus. class. great smooth landing at SFO"
Cons: "long wait for luggage at SFO"
Cons: "See above."
Pros: "Very cool service, nice, modern aircraft, entertainment system"
Cons: "Small leg space in economy"
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Pros: "The flight left on time, and arrived on time."
Cons: "While seating in the seats I booked months in advance, my partner and I were presumptively requested to change seats to accommodate a 5 year old and their parent. What frustrated me was the negligence displayed by the flight attendants who didn't ask if my partner and I were traveling together to accommodate a passenger who clearly booked at the gate. Although it was not ideal for the attendants, flight attendants should always as if folks are traveling together "before" assuming a passenger is okay with relocating from their loved ones. It display respects for everyone flying."
Pros: "Crew and everything was excellent"
Cons: "Plane was old and scary"
Cons: "Food was not very good. Could not identify the green stuff and the eggs were interesting."
Pros: "I upgraded to be in the front for more leg room cuz I'm a tall lady. It was the first time I did that and I was comfy. Definitely doing that again. I also like how discreet the flight attendant was when I requested a seat belt extender."
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "I was upgraded to business class!"
Cons: "The food still wasn't great!"
Cons: "This airline does not care about punctuality. Flight times are approximate. They are all way too relaxed and expect flights to be late. No explanation. No apology. They fly jets and props and one never knows what equipment they choose to fly on a particular day/"
Pros: "Crew was helpful"
Cons: "Better entertainment"
Cons: "There was a two hour delay in our take off time. Has to improve"
Cons: "Seats were broken, some with duct tape on them"
Cons: "Keeping us informed would’ve been better There were no updates or info flight being delayed"
Pros: "Absolutely nothing"
Cons: "The worst experience again with Bahamas air, 10 hours of waiting, with very limited info, nothing compensates, brought through back dots to another terminal to go through customs again, wait, wait and more waiting. The absolute worst customer service."
Cons: "Cabin temperature was very cold."
Cons: "Our flight was delayed and very few updates were given"
Pros: "It was an easy and short flight."
Cons: "Everything was fine."
Cons: "Bahamasair flight delayed 2 hours. why are they always late?? terrible set of steps up to plane to load passengers. Person in front of me had to help older person with limp and broken arm."
Pros: "From take off to landing was super fast"
Cons: "No snacks offered"
Cons: "Everything about the late arrival and the late departure"
Pros: "We had a 12 hour delay. Most of the time you cant blame the airline. Operations aren't always smooth. Working at an airline, i understand this, but their communication was horrible and customer service left plenty to be desired. Needless to say i will not be flying bahama air again as i hear this is the norm."
Pros: "Great airline! Bad reviews are so unfair. Bahamasair is better than a lot of US carriers."
Pros: "The flight left on time and arrived early. I had not flown them for a few years because of previous se vice but the flights this weekend were a vast improvement. The plane is also more spacious."
Pros: "On time"
Cons: "I don’t know"
Cons: "Will never return to the Bahamas the whole trip was a disaster every flight was late miss my connecting flights!! My bags were lost received my bags the day before my flight home!!"
Cons: "Our flight was delayed by almost two hours with zero explanation as to why and then the screen for our gate never said the correct information so we had to keep asking every thirty minutes the flight was delayed if it was actually the correct gate because non of the TVs in the remote area reflected our destination and the desk girls just said yeah you’re in the right place and ignored us otherwise."
Pros: "Comfortable seat even though small plane"
Cons: "Boarding was confusing free for all"
Cons: "The flight was delayed an hour forcing me to find another flight in order to catch my connecting flight, $500.00, definitely not happy!"
Pros: "Early flight, quick"
Pros: "Just an easy hop from Nassau to Lauderdale. No fuss once we found our gate. Crew onboard was friendly and gracious."
Cons: "Gate change after we had gone through pre-clear procedures was not announced on the intercom to my knowledge, so we ended up doing a walk through of the entire B Gate area. (Our flight was reassigned to a C gate departure). Staff at Jet Blue gate was less than helpful in assisting us in finding new gate assigned. Directed us to look at the information boards but they are few and far between. We had plenty of time so it wasn't a critical issue, but was surprised at their lack of even feigning assistance. Sort of every man for themselves attitude."
Cons: "Take off on time"
Cons: "Three hour delay is really crappy!!!"
Cons: "I have made every effort possible to use this airline and pray for the best but the continue to fail to live up to expectations. This is the reason I will pay more and just use Jetblue. It’s disapponting to know that I tried to ensure that there was at least a 2 hour gap between flights and here it is again the flight was delayed not by 1 hour but by 2. Making me miss my connecting flight."
Pros: "It was comfortable"
Cons: "They were an hour late"
Cons: "Was at the airport hours ahead. Sat at the gate awaiting boarding. 20 minutes before flight was scheduled to leave... the announced that the FLL flight was cancelled and so we were flying into Miami instead and shuttled to FLL. We were even issued new boarding passes. That flight was to leave half hour later than planned. Fine, we sit and wait. About 30 minutes later, we were back on a flight to FLL and had to move gates again. This was quite annoying and disorganized. Was not a good experience on Bahamasair at all. Will never fly them again."
Cons: "Still delayed hours later engine problems"
Cons: "I flew from ca to Orlando to join my son who was hosting a college tennis competition in the Bahamas. The event was cancelled for fear of the effects of the hurricane and knowing also that the conditions whether or not the hurricane arrived would not be suitable for competition. We never used the flight. I was on a break from my chemotherapeutic treatments. I will not be coming to the bahamas via Orlando again...not possible at all! We are hoping to get a refund for my $300 ticket. Never had a vacation and it cost me that amount of money. We are completing a request for a refund form, but airlines is not giving me any hope. The event which was cancelled was called the Albany college tennis invitational from Thursday to Saturday September 21-23' 2017. You can confirm this online by seeing the cancelled event. I will be happy to discuss this with you. 818 634-4949. Helen amritraj"
Pros: "The flight was on time, the ride was smooth."
Cons: "No beverage service (they claimed it was because of weather) but during the whole flight, there were no visible weather issues. Felt like an excuse to save the company money."
Cons: "Crew lost my bag. Very rude"
Pros: "On time, professional, staff and passengers all very pleasant."
Pros: "Overall everything was okay and I arrived safely."
Cons: "Departing going and coming back my flight was delayed due to unforeseen problems."
Cons: "Late...missed connecting"
Pros: "Other than being late departing, the short flight was good The crew was very friendly"
Cons: "Being 2 hours late in arriving, wasn't able to complete my business Return flight was on time"
Pros: "Nothing - Never got on airplane"
Cons: "* Random search done on my son * Never told by any BahamaAir check-in or reservation staff that dual citizens MUST have a US passport to enter US. This at least should have been told to us by BahamaAir staff at Miami. * Cost us 3 extra days' expense in Nassau until US Embassy opened on Mon"
Pros: "Staff was nice"
Cons: "That they just decided to not fly to Miami and make us go to ford lauderdale where we had to take the bus. Which in the end with delay took us 3 h longer to get home"
Pros: "Both flights were a little late but not the airlines fault. We were loaded on time but had to wait on the tarmac for clearance. All flight personnel were nice from check in thru flight. Will fly again."
Pros: "Its a short flight, You can check in one bag for free,"
Cons: "I understand that they are often late....they are unreliable."
Cons: "We have to cancel our flight. Our plan to get from Israel to America chanched. We gave notice 5 month before. The answer was that no refund back. We were dissapointed"
Pros: "Very nice employees, from the ticket and gate agents to the flight attendants."
Cons: "Both flights were late, with very few updates as to what was going on. And there is no beverage service on this route."
Pros: "Flight was pleasant overall"
Cons: "Gate changed after check in and no announcement was made so I kept waiting at the wrong gate"
Pros: "It was a short flight, so that was nice."
Cons: "There was a delay with absolutely no warning or acknowledgment of the delay."
Cons: "The lady at the boarding gate for lack of a better word was rude"
Cons: "Delayed 6 hours with no reason why. Worst customer service when asking for updates, rude staff. Would never fly with them again."
Cons: "Nobody announced about flight 207 delay, no staff at the gates before flight, people were waiting, wondering what happened"
Pros: "Flight on time. Very pleasant service bag was misplaced but delivered the next morning"
Cons: "Everything fine"