Never had a flight delay issue with Korean Air, that's why I always go with this airline.
This flight was a superior flight in all regards. Extremely pleasant experience.
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
Will try never to fly Delta international again. Flight delayed and staff completely inept in dealing with it. Would not communicate, rude, completely disorganized. Once we reached Seoul the staff there had no idea what to do with us and led us around the airport from one pointless line to another. They were clearly not told how to manage the situation even though they had hours to make a plan. Never again.
New plane. Perfect gluten free meal Very flawless procedures from check-in to the landing. Taking off on time and landing even earlier and the luggages are already there after shortest arrival report.
I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale
Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.
Crew, service and food are excellent. Boarding could be better. Eg use the sign, in addition to calling
The airplane very small , no space for put my carry on , they tell me loads my carry on I thought they will load my carry only Seattle to San Francisco but when I get off airplane at San Francisco they just tell me load my bags from Seattle to Bangkok Why they don’t tell me before load . I told them I don’t want load my bag from Seattle to Bangkok , because my carry on had medicine. Why crew from Seattle don’t help me , they only told my go to tell luggage claim Delta
Food and some of crew members' service have room to improve
It was great, but my bag was not loaded onto the connecting flight. I'm currently getting it resolved. If this isn't a problem, everything else was excellent.
Love flying Asiana. Been using it for over a decade now.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.
I like the food, the crew and everything.!!! Except for the delay in our flight.
I recently had the pleasure of flying with Asiana Airlines, and I can confidently say it was an outstanding experience. From the moment I checked in, the staff demonstrated exceptional professionalism and warmth. The boarding process was seamless and well-organized, ensuring a stress-free start to my journey. Onboard, the flight attendants were attentive, courteous, and went above and beyond to cater to passengers' needs. The seats were comfortable, with ample legroom, and the in-flight entertainment options were diverse and up-to-date, making the flight enjoyable and relaxing. Additionally, the meals served were delicious and well-presented, reflecting a high standard of culinary quality. The airline's commitment to safety was evident throughout the flight, with clear announcements and a reassuring presence from the crew. Overall, Asiana Airlines provided a top-tier travel experience, and I would highly recommend them to anyone seeking comfort, quality service, and a memorable journey.
It’s wonderful service aboard. Delayed for departure but arrival in Korea went so well.
One of the flight was delayed. The flight attendant of returning flight to LA was mean.
The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).
Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Communication between the captain/crew and the passengers needs to be improved.
The only two things to like were the price and the actual flight crew. Other than that, there is nothing positive to report above making it to my destination safely, yet later than scheduled or reported by the system. The Spring website doesn't work. I was repeatedly advised to check in online. That's impossible. None of the web functions work. I couldn't check in, pick a seat, purchase checked baggage. The phone numbers don't work. I tried every number I could find and was never able to even connect. I tried calling from my US phone and from my wife's Chinese phone. So I knew I would have to pay whatever they said for my baggage. On arrival to the airport, (HRB international terminal is a mess and also poorly run), the staff charged over $150 usd for my luggage. The luggage requirements on the web site are confusing and not close at all to industry standards. They blur the line between "Spring Air" and "Spring Japan". Kayak lists it as Spring Japan, the web site only delineates between Spring Air Domestic, Spring Air International, and Spring Japan, but doesn't make clear whether an international flight to Japan would be on Spring Japan. After checking the 1 suitcase, which took a long time for the attendant to even figure out how to do, I was told later that my carry on was too much and then there was a communication problem and I finally told them (interpreted through my Chinese wife) that I didn't mind paying for 2 bags, but I had to rearrange because I had batteries in the carry on which arent allowed to be checked. That requires the attendant to refund my first payment and te-cjexk both suitcases. She so forgot to give me the bag ticket and came to find me later. I was then motioned to go upstairs to the security screening without my wife accompanying to help translate. Then while about to be frisked, the attendant came to ask me to look inside one of the suitcases. So I went back to the check in a 3rd time to literally show them a flashlight in my suitcase. After all that, I made the tedious path through screening, & immigration. The gate wasarked for my flight. But when boarding time passes, nothing happened. None of the announcements were in English. At some point, they announced something and half the people near that gate got in line, but it wasn't moving. Some people were eventually going up and asking. I did and it turns out there was another flight to Korea link g up at the same gate, unmarked by the board. So I had to guess when that line was finished and my tokyo ight boarding finally started. My flight was scheduled to depart at 10:35am. The line for the boarding didnt even occur until 10:49am. But the Kayak app was reporting the flight as only 10 minutes late. We probably took off at 11:30am or so. I don't believe the plane wasn't ready. They were just having difficulty organizing the crowds into the trams that transport the passengers to the tarmac. The flight was mainly done because it seemed to only be about half booked. So there were many empty seats which helped. But then I find out that the flight crew will only accept Chinese or Japanese CASH for food, beverages, and snacks...even WATER. If I had known prior, my wife had Yuan cash but it is never used in China so I didn't have any. This airline is horrible and I should have paid for a better flight but it was the only one that got my plans very well. My wife later told me that it was well known to be a poorly run airline, but she didn't realize that's who I booked. I didn't interact with the crew much, so nothing to complain about there. The check in staff were nice, but somewhat incompetent. Never again.