Staff especially Alan Hernandez was a great help with arrangements for my partner and me sit together. This made the trip do much more enjoyable. Thanks so much.
The bad thing is they didnt send me the deatils about how much alowed bagage ehight 1 carryon or cheacking bag Also they just send in spanishlanfuage i couldnt understand emails
Delayed 6 hours! finally able to board, then had to wait 45 minutes for the plane to fill up. Mid flight when food service started, they had nothing to offer with the exception of chips and cookies. Worst flight ever!
They not allowed to bord flight, arguing that was cancelled the flight reservation. No chance to find and explain answers, very bad treated by Airline staff… At the end we buying a flight ticket with Aeromexico. Is a low Price Flight Company (cheap), as it is cheap treatment for customers… seme with Kiwi .com app. With we did our reservation. with KAYAK.com never get this kind of treatment.
an absolute joke. couldn’t even board because they sold our tickets out from underneath us. we had tickets in hand with assigned seats and they still denied boarding at the gate. i’m sure you guys won’t follow up or do anything so merry christmas.
Flight was on time Flight attendants should be kind and empathetic
Very disorganized way of get off the plane. The staff didn’t direct passengers get get up in an organized matter. Passenger were pushing each other trying to get out.
I liked: - Great service attitude from the crew To be improved: - Senior passengers must be included on Group 1 with priority to board the plain. - Service attitude from ground employees
Really need our opinion? I have always same bad experience with you about the hours waiting until my airplane is ready. The excuse is always the transit! You Need immigrate to the new Airport AIFA.
Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run.
Is was a good short flight with some turbulence! I would fly Volaris again.
Liked on time, rear entry and exit from plane Dislike the use of duct tape to repair seat rests
They don’t give anything for free you have to pay for everything which it’s expected but at least give out water and a snack as a courtesy for flying with them.
The worst. Kayak sent notification at 2am and 10am regarding the delay. Then sends a notification an hour before original depart time that it will depart on time. I had to wait 8 hours at the airport. My family had to pay for lodging in Guadalajara where I was landing for pick up.
Overall good flight. The flight attendants were annoying and unfriendly. They would ask me to grab someone else’s trash can just waiting until the person woke up or after the flight is done. It’s not my job to pick up someone else’s trash. Especially when it’s not easily reachable.
Overall good but we had a minor scare when a wind shear caused the plane to re take off on the first landing attempt. The crew handled it well and we landed safely on the second attempt
For the price, you pretty much can't beat this airlines. As far as comfort, you could do a lot better, but it'll cost you. Over all cheapest way to get from point A to point B.
The whole experience was good. We left a little late but that seems pretty normal we it’s anybairline these days. No free snacks or drinks provided.
Our flight was delayed both ways going there and coming back an hour plus. I have taken Volaris many times and this problem seems to be more common each time.
We paid for Premium seats and no one, EVER asked us for a drink or snack! No one
