Find cheap flights from Tokyo Narita Airport to Columbia Metropolitan

NRT - CAE

Find cheap flights from Tokyo Narita Airport to Columbia Metropolitan

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Tokyo (NRT)
Columbia Metropolitan
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Top 3 airlines serving Tokyo Narita to Columbia Metropolitan

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,475 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "JAL always have good services."

Pros: "Great meal compared to other local airlines. Comfortable."

Pros: "Same as above"
Cons: "None"

Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."

Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"

Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."

Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."

Cons: "服务态度非常好"

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"

Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."

Pros: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Cons: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."

Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."

Pros: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Pros: "Everything"

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Cons: "There was nothing I didn't like about this airlines."

Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"

Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"

Pros: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Cons: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."

Cons: "Could not enjoy the music and NHK news on the plane."

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."

Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."

Pros: "Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!"
Cons: "The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!"

Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"

Pros: "Great staff, good food"
Cons: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."

Cons: "I had to miss my flight from HK due to personal health issues. When I contacted the airlines they were not understanding at all. I was planning on using the flights back from the US and they had cancelled those too. I will NEVER book a flight with this airlines again!"

Pros: "Good service"
Cons: "Food was almost as bad as on American carriers"

Pros: "Everyone was professional and very friendly at the same time."

Pros: "JAL is a very reliable airline, renowned for its quality of service, on-time arrivals, and courtesy. It did not disappoint. We chose to pay extra to fly JAL because of this. The seats were as comfortable as any economy seats; the food was superior to most other airlines; nice touches: slippers, pillows, blankets, hot towels. Cabin crew were very nice and dignified.No"
Cons: "Nothing more than nay other airline!"

Pros: "Excellent comfort and service. Staff were very helpful and frequently came around to check on us. The chairs very roomy and the food was too notch."

Pros: "The flight was efficient, on-time The crew was courteous and polite Good food Good entertainment selection"
Cons: "The crew could have made a bit more effort to get to know passengers (especially since it's in Business class.) However, for a relatively short flight (6-7 hours,) it was fine."

Pros: "Good food. I love the ice cream dessert."
Cons: "Flight slightly delayed."

Pros: "Very nice flight. No hassles"

Pros: "Everything except with boarding."
Cons: "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."

Pros: "Efficiency, comfort and on time"
Cons: "Food, especially main course, not good"

Pros: "Overall I like the experience of taking Japan Airlines"
Cons: "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."

Pros: "Flying with JAL blew my mind. From checking in at the counter to leaving the aircraft at our destination, the customer service was the best I've ever experienced flying. They were friendly and quick in the check in process, the line moved in a timely matter. One of the best perks that I really enjoyed was the free check in luggage and free movies while flying. Not to mention the yummy food they provide. The Flight Attendants were so sweet and made you feel welcomed. I slept about the entire flight and when I awoke the Flight Attendant stopped by and let me know I missed the meal service, but they saved my tray if I would like to eat it before we land."

Pros: "Flying non-US carriers is almost always better. Flying the new Dreamliner was great. The flight attendants even made a seafood mean for me since I do not eat meat!"

Pros: "How quick it was to get home from Tokyo"
Cons: "Crew, seats, entertainment was bad"

Pros: "Boarding process was efficient and smooth. The flight and ground crews were very friendly and professional. I loved that they gave us ice cream for dessert. The accessory pouches were handy for storing my bottle water and cell phone."
Cons: "The seat cushion was too thin and not very comfortable for a 12 hours flight from Narita-Boston."

Pros: "Significantly better than any US carrier. Wonderful, courteous service from each and every flight attendant. Much improved compared to the last time we flew on JAL, about 4 years ago."
Cons: "JAL does not allow advance seat selection online for Economy passengers. Policy seems overly restrictive."

Pros: "Crew cleanliness of bathrooms"
Cons: "Food and very tight seat"

Pros: "Totally excellent !"

Pros: "Flight attendants were friendly and polite."
Cons: "The inflight food was not good, seats a little uncomfortable, inflight entertainment was disappointing (movie selection)."

Cons: "failed to give credit for cancel flight."

Pros: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Cons: "Would have loved more current US tv shows to choose from."

Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."

Pros: "Service is the best"
Cons: "Mileage is the worst"

Pros: "Service, entertainment, and seats are all great."
Cons: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."

Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."

Cons: "More frequent stops for water or drinks or at least larger cups. ."

Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."

Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."

Pros: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Cons: "Plane feels dated. A title tired."

Pros: "Great crew, good food, easy to watch entertainment , and food better than most airlines"

Pros: "Good food. Good communication."
Cons: "More water."

Pros: "The crew was amazing and accommodating as we had an infant."
Cons: "Entertainment was subpar."

Pros: "excellent service - good food"
Cons: "aircraft a bit outdated"

Pros: "Good service, 6 hour flight with 2 free meal!"

Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"

Pros: "Service and food was good."

Pros: "great service. my kids loved the special treatment!"

Pros: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Cons: "Their food"

Pros: "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
Cons: "Nothing to dislike."

Pros: "Selection of movies are great. They are new release and blockbusters"
Cons: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."

Pros: "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
Cons: "Wish Korean Air flew domestic US flights. We would only fly Korean!"

Pros: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Cons: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"

Pros: "Lots of leg room, great meal, and excellent flight attendant service."
Cons: "Nothing to dislike."

Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."

Pros: "Great flight crew, speedy and efficient departure procedure"

Pros: "Big screen. Full soda cans. Not too cold. Space for legs"

Pros: "Great seat and fairly decent food."

Pros: "The staff was excellent."
Cons: "Food was blah and the seats were on the smaller side."

Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."

Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."

Cons: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."

Pros: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Cons: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"

Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"

Pros: "Safe flight"
Cons: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"

Pros: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."

Pros: "The crew performance"
Cons: "15 minute delay"

Pros: "food selection & crew courtesy"

Pros: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Cons: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."

Cons: "Lights in cabin too bright while serving meals. Could turn it down a notch"

Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Cons: "n/a"

Pros: "Great service overall . Crew was very nice."
Cons: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."

Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."

Pros: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Cons: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."

Pros: "tye food was amazing!"

Cons: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."

Pros: "Everything was very good. I really enjoyed the korean music on the entertainment device."

Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"

Pros: "Everything like always"
Cons: "Nothing"

Pros: "The service and the entertainment"

Cons: "Food not great. Seats in economy cramped."

Cons: "Plane was delayed for 5 hrs"

Pros: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Cons: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."

Pros: "Nothing"
Cons: "Everything"

Pros: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"

Pros: "Check-in at Narita was great!!! The entire process from obtaining boarding pass to dropping off luggage took less than 3 minutes."

Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."

Pros: "Made me like United more/ professional and on time"
Cons: "Food quality"

Cons: "Complete lack of caring about passengers getting to their destination with any efficiency. Staff repeatedly issued tickets that would not work as boarding passes once at the gate resulting in us missing a flight and having to search for our luggsge"

Pros: "Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again."

Pros: "on time, good food"

Pros: "At least I could watch movies."
Cons: "After a long journey in Japan, flying United back to the U.S. was a rude awakening. Their crew has no regard for the manners or respect in Japanese society. I was sitting in an exit row aisle behind a restroom in economy. The staff kept bumping into me and my entertainment system as they tried to rush up and down the aisles. Really taking a breath and walking more slowly could have resolved this. At one point, the staff almost caught my arm between my seat and their rolly cart. The plane was old and in disrepair. My neighbor's entertainment system screen needed to be propped up with duct tape. The seats are stiff and uncomfortable, and the headrests are designed so that if you have a U head support, it will collide with the headrest and curve your back into a C. Some staff could use a refresher on basic Japanese. One flight attendant kept asking everyone "US Citizen or 日本語?" which means Japanese Language. Those are not mutually exclusive questions for many bilingual flyers. I usually tolerate airplane food, but this was the first meal I could not eat on a plane. It was eggs and hash browns, and it was so mushy and salty, I decided to pass. The bathrooms dirty quickly, and are a disappointment compared to the amenities provided on your basic Asian carrier. No toothbrush. No hand lotion. Just soap. We left Narita after 5 pm, and were served this weird dinner breakfast meal. Six hours later (of a 12 hour flight) it was about 11 pm in Tokyo, and 7 am in the destination city of Houston. Might as well get back to American schedules? I don't know, but when I was naturally getting tired and putting on my sleepmask and earplugs to get some rest, a rude flight attendant kept asking me if I wanted breakfast or orange juice, shoving items in front of me (with one hand, a no-no in Japanese culture), and repeatedly asking me despite me shaking my head no. I really don't know where they hired these people. My bag got held up by customs in Houston, and United transfered it to a third party courier service who tried to call me at 1 am to deliver it. That was a bit later than I expected, and I missed the call. The next day, I tried to call the driver, who hung up on me! I called their customer support, who was unable to contact the driver or the delivery service. Just who did they hand my bags to? Thankfully, after an 18 hour wait, I got my bags back, but it was a stressful wait. Throw a dart at a list of Asian airlines, they're all better than United."

Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."

Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."

Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."

Pros: "Fast no problems"

Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."

Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"

Pros: "The crew was very professional and efficient"
Cons: "I'm 6'3 and economy is not made for someone like me. The aircraft as far as modernization is outdated, no screens on the back of the seats."

Pros: "Everything except food"
Cons: "Food in seating"

Pros: "I liked that the flight was on time and earlier. The pilot was awesome and landed the plane as gently as I've felt it could be. The plane was super awesome! I loved the ample space on the overhead bins and also love the newer entertainment systems. Speaking of entertainment, thank goodness it had new movies and included Disney."
Cons: "Too many public announcements. Kept interrupting entertainment. Then again, I sat in 32B and my screen was frozen for like half the flight. I told the flight attendant, can't remember her name, she was black, but she said she'd restart it but it never worked. I told her more than once, and it still wasn't fixed. She never even came back to check whether it was working or not. She just ignored it. But all the rest of the crew were wonderful. Also wished the boarding were in order. Each group should board in order, that way we can place our carry-ons above our own seats."

Pros: "Compared to ANA the service crew in United, NEVER smiled even once except for one of all the ones at least assigned where we sat. Food was not bad but just ok."

Pros: "Nothing"
Cons: "Flight delayed, food was horrible i have seafood allergy and theres no other choice. It took a while to dock. Everything was horrible."

Pros: "United airlines codeshare was horrible. Last minute cancellation and NOT helpful when I called them."

Pros: "Seat space OK for economy class experienced crew"
Cons: "Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class"

Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."

Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."

Pros: "It was comfortable for a 13 hour flight. Entertainment was good. Crew was nice."
Cons: "Food was gross except for the ham sandwich and the drinks were warm."

Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."

Pros: "Best direct flight to Japan for the price. The crew was amazing."
Cons: "The inflight entertainment could have been better."

Pros: "The flight took off on time and landed early. Well done in the flight deck!"
Cons: "The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United."

Pros: "Crew was very good."
Cons: "nothing"

Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."

Pros: "seats that were not full"
Cons: "wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie"

Pros: "Flight was nice, clean and crew was friendly."
Cons: "Food was pathetic, entertainment system was old, no independent entertainment system on board, aircraft looked outdated."

Pros: "The cabin crew was especially friendly and nice"

Pros: "Overall everything on par."
Cons: "Thumbs up to ANA air. Comfy seat. Friendly and attentive crew. Personal touch screen LCD. Food was good if not great."

Cons: "My connecting flight was cancelled and had to be taken to another airport for a connecting flight and was told that it was overbooked Very stressful situation to wait to find out if we had a seat available on that flight if not wait till the next one. Terrible"

Cons: "The flight coming back to Houston was late."

Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"

Pros: "Flight arrived one hour early which gave us enough time to get through customs."
Cons: "As with any overseas flight, the seats get uncomfortable. The blankets were thin and the pillow covers were underwhelming. The food was disappointing and the presentation was blah."

Pros: "Your staff was great"
Cons: "Although I am not enough of a united member to check into your club, I am in the military and I was told by your staff that checked me into my flight, that I could use the United Club as a military member. I went to the United Club in Narita going to the states I was allowed to go into the club. On my way back in went back to the same club and was told because I'm not going to Afghanistan I wasn't allowed into the Club. I walked away shaking my head at that. I guess because I am in S. Korea for a year without my family, that isn't good enough to be in your club."

Pros: "Being upgraded"

Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."

Pros: "As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome."
Cons: "ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??"

Cons: "it's practically frozen TV dinner box. For a flight about 10 hours, this is making the trip extra hard."

Cons: "Had a passenger mentioning having batteries, flight attandant ask him to push bag under seat, he said he couldnt and if the batteries were pressurized the plane would blow up, also the flight landing was very rough. Also my bags got lost both time, and i had pay baggage fees, in which my bags arrived the first flighg 1 day late and second flight 2 days late so all my clothing charger camera etc was unable to wear and use them over weekend. But still had to pay expensive baggage fees (65.00) first time and (25.00) second time."

Pros: "-- Friendly staff: the crew seems to be Asian based, and I have to say that they seem more friendly and less tired than the American based crew that I encountered during my flight from SFO to Asia. Same company, but different employee benefits?!"
Cons: "-- No individual entertainment unit, AND they played exactly the same movies during my flights to and back from Asia. -- Pathetic food offerings... small portions, and no fresh ingredients."

Pros: "The flight was late departing.... Again as it was on both flights cae to ord and ord to cos. When I arrived back at cae on Jan 21 had to wait almost an hour before the baggage carousel started bringing bags up."
Cons: "The flight was late departing.... Again as it was on both flights cae to ord and ord to cos. When I arrived back at cae on Jan 21 had to wait almost an hour before the baggage carousel started bringing bags up."

Pros: "Food was good, albeit the portion was small."
Cons: "Flight crew was not rude, but not friendly either. Typical of a US airline."

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COVID-19 information

Safety measures for airlines flying from Tokyo Narita to Columbia Metropolitan

Airlines flying from Tokyo Narita to Columbia Metropolitan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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