Find cheap flights from Tokyo to Alabama

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TYO — Alabama
Sep 28 — Oct 51
Round-trip
1 adult
Economy
0 bags
From?
To?
Tue 9/28
Tue 10/5

Top tips for finding cheap flights to Alabama

  • High season is considered to be January, February and December. The cheapest month to fly to Alabama is January.
  • Morning departure is around 17% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Alabama flights

  • Most visitors from Tokyo need to provide a negative COVID-19 test result and/or quarantine to enter Alabama. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
    Please find list of entry suspension for certain countries based on the last proclamation.
    Read more about travel restrictions for Alabama

  • Visitors from Tokyo are not required to quarantine after entering Alabama.

  • Visitors from Tokyo must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Alabama.

  • Current regulations for vaccinated travelers to Alabama: most visitors from Tokyo may enter Alabama but may still need to provide proof of negative COVID test.

  • Passenger Disclosure and Attestation

    New York State Traveler Health Form

    Los Angeles Traveler Form

  • Masks: Recommended in public spaces and public transportation.

    Restaurants: Open with restrictions

    Bars: Open with restrictions

  • KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Tokyo to Alabama.

  • KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight from Tokyo to Alabama is likely to change within 7 days, so travelers know whether to wait or book now.

  • Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly from Tokyo to Alabama with an airline and back with another airline.

  • Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from Tokyo to Alabama up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Top 4 airlines serving from Tokyo to Alabama

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 29847 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews


Read more about Delta


Cons: The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers.

Pros: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!
Cons: Absolutely nothing. I’m going to join the miles points with Delta.

Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.

Pros: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.
Cons: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Pros: Crew. Alcohol and water bottles. Food. Entertainment. Comfort

Pros: I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect.
Cons: Flying first class!

Cons: Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting.

Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.

Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.

Pros: Amazing service and F&B offered was wonderful

Cons: They could improve the boarding process.

Cons: WiFi didn't work

Pros: staff was friendly and very attentive to my needs.

Pros: Amazing crew, on time, decent coffee, plenty of drinks
Cons: The drinks cart was a little slow...

Pros: Plane was on-time, that was the only thing nice to say about this flight.
Cons: First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible.

Cons: Quick 30 minute flight

Cons: They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening

Pros: súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!
Cons: snacks

Pros: Zero turbulence
Cons: Nothing

Cons: There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight.

Pros: -Timeliness -Friendly staff especially considering the ill reputation of Delta flight attendants in domestic flights within the USA.
Cons: -Boarding by zone wasn't carried out. Everybody, other than first/business class, stood in one long line for over an hour. -Quality of food should be improved. Please stop serving starchy wraps. And let the hot tea be hot, not lukewarm. - Please no popsicles for adult passengers. Please serve ice cream in cups.

Pros: Comfortable seat for a short trip.

Pros: Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent.
Cons: Probably the time factor

Pros: Boarding and Arrival went smooth and quick. We were early to our destination. Short 3 hour flights are always easy.

Pros: The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed.
Cons: The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage.

Pros: Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom.
Cons: Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate.

Pros: Seating was ok but had better for a premium coach.
Cons: The tv screen. Touch pad was not working properly on both legs.

Pros: Short trip
Cons: Very hot ride

Pros: Delta is not a good place to be
Cons: Delta is not good on customer service

Pros: Punctual departures. Adequate overheard space.
Cons: Food was mediocre for a 5-6 hour flight. I expected a little bit more.

Pros: It was whatever

Pros: Nothing
Cons: I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.

Pros: Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful
Cons: Seat are a little bit too close together. But overall very comfortable

Pros: I Love flying on Delta especially since I'm often upgraded to Comfort or first class.

Pros: Only 15 minutes late
Cons: Like everyone, I dislike the tight seating.

Pros: In-flight entertainment
Cons: It was uncomfortably warm throughout the three hour flight.

Pros: Was able to comfortably sleep the whole trip back.
Cons: Nothing, just filling this in to continue.........

Pros: The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft

Pros: Friendly staff. Very accommodating.
Cons: Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable.

Pros: They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge.

Pros: I fly non Rev so it's great to fly economy comfort for free
Cons: Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey

Cons: Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way.

Cons: Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?

Cons: I was sitting in the middle seat between two very big (fat) people and it was uncomfortable.

Pros: The time traveled to get to my destination! It would not be my choice if I was to fly again.
Cons: The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!

Pros: Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff
Cons: Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault.

Pros: We got to board first
Cons: The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage

Pros: We had comfort class and it's very nice
Cons: Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident

Pros: Staff are friendly
Cons: No leg room compared with JetBlue; few free snacks

Pros: Space, seats, movies.
Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.

Cons: Entertainment was mediocre food was poor and boarding process.can be better and faster.

Cons: Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag

Pros: Crew was awful. Grumpy and not friendly. They hate their customers especially children.
Cons: This was my worst experience on any Lufthansa flights. Worst ever!

Pros: Free entertainment, excellent food
Cons: Cabin was too warm; unable to adjust air at seats

Pros: The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification

Cons: Everything

Pros: Great crew. I love Lufthansa. I just wish there was more room for my legs.
Cons: More leg room!

Pros: Everything

Pros: Crew was amazing.
Cons: Nothing everything was great!

Pros: Not much compare to other airlines
Cons: Food!

Pros: Flight delayed- missed my connection
Cons: 5 hour delay

Pros: Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable.
Cons: For business class the food could be improved.

Pros: Travel is good and comfortable
Cons: Travel from Frankfurt to London was quite late start . Delay in immigration check.

Pros: wine
Cons: no screens

Pros: I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section.
Cons: A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa.

Pros: The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great
Cons: The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight.

Cons: The gate was changed a few times.. very hard if you have connecting flights

Pros: Flight was on time and flight crew was very good.
Cons: The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better.

Pros: All aspects except for boarding and transferring ticket...
Cons: Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable.

Cons: Need AC outlets and better WIFI

Pros: I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference.

Cons: the flight info was off

Pros: Nice people
Cons: Not much

Pros: Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic.

Pros: It got me to my destination safely.
Cons: The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!

Pros: Boarding, seat and crew
Cons: Movies selection and audio offers

Pros: Individual entertainment center with multiple video options, documentaries, old and new movies.
Cons: The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold.

Pros: Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival.

Pros: The staff were really nice and professional
Cons: The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right.

Pros: Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good
Cons: Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old

Pros: Comfy
Cons: No in-flight entertainment

Pros: Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe.
Cons: Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B

Pros: Boarding was fast Crew was polite
Cons: There was no entertainment on board!!!!!!

Pros: Timing was on schedule
Cons: I had to pay 142 euros for my bags. I'm united Global and never have to pay for my bags. I don't mind a fee, but that was ridiculous!

Cons: The flight didn't have any screen and The kids got bored. And made noise at the plain

Cons: Crying children!

Pros: The boarding was fast and efficient, and the entertainment system was modern.
Cons: The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m.

Cons: Needed entertainment

Pros: Lufthansa delivers always a great service. Good timing, schedule and service!
Cons: Nothing!

Cons: Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind

Pros: Flight was grest
Cons: Very relaxing and smooth flight

Cons: Late flight with no explanation for the delay until after boarding left passengers in the dark and in some cases unable to communicate travel changes (when they could have used the airport wifi if notified in a timely manner).

Pros: Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)
Cons: Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected.

Pros: I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights.

Pros: Crew was friendly and helpful
Cons: That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit

Pros: The entertainment options are excellent and make the flight go faster. Meals are good and well spaced.
Cons: Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant.

Cons: flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france.

Pros: The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends.
Cons: the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus.

Cons: The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating.

Cons: A movie player

Pros: Everything

Pros: The flight time are on time .
Cons: Good entertainment on broad

Cons: never made it to this flight.

Pros: CBP info.
Cons: Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea.

Pros: Take off 20 minute early. Super on time.
Cons: The food can be better.

Pros: On time flight, efficient, friendly crew. Clean plane.
Cons: I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection

Pros: Food and staff are great
Cons: Small space between seats

Cons: All good

Pros: In flight entertainment and food were great
Cons: Wish seats were comfier and more legroom

Pros: My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead.
Cons: Kayak is a nightmare to buy your flight through.

Pros: Meal and drink service was excellent
Cons: Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade.

Cons: Seats were very uncomfortable and that must have been the decision of the airline. We landed early and taxied and waited for a long time, more than 30 min until we actually pulled up at gate, also the airlines fault.

Pros: Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could

Cons: Assigned middle seat, no choice.

Cons: My ticket was issued by JAL but it was printed oersted by American Air. I was confused which terminal I should go to checo in. I called JAL. i waited 2 hours. No answer. Then, I called AA. They said international. But i went to terminal 4 which is American Air just in case because it was OPERATED by AA. I was right! I hope someone gave me a correct info.

Pros: Super nice plane. High tech . Comfortable. Good food

Pros: The selection of music and movies to watch was extensive and wide ranging. All the Star Wars movies as well as great Disney movies as well.
Cons: Felt very rushed when eating. Once the food/drinks were dropped off, it seems right away the staff was ready to pick up and clean.

Cons: This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now.

Cons: I was expecting this to be a flight by Japan Airlines but it turned out to be an American Airlines flight. I was expecting and wanted to experience a flight from another airline.

Pros: there were 2 meals
Cons: were unable to pre-select without incurring an additional fee so our group of four was split up

Pros: The crew was very good
Cons: The food was not good on this flight.

Cons: The service was mediocre and the food was horrible! It made me sick!

Pros: I loved that kayak grouped all my flights together into one easily accessible travel guide. The convenience of it all helped me out tremendously during my first visit to Japan. Overall a wonderful experience!
Cons: Absolutely nothing.

Pros: The entertainment selection was pretty good on the flight. That is my only positive experience.
Cons: The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable.

Cons: Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!

Cons: I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom

Cons: Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded

Pros: It's convenient that was next to a laboratory.
Cons: It's convenient that my seat by a laboratory but since the way to laboratory is narrow the crews kept bumping my seat by the catering carts that kept woke me up while resting...

Pros: The different variety of movies that was shown as well as the usb port.
Cons: No free wifi, more meals, and more drinks.

Pros: This JAL flight was actually operated by american airlines using an american airlines plane. This flight was not great compared to the JAL flight we took to Haneda which was actually a JAL plane which was roomier and had pretty good food.
Cons: Food was extremely salty, overly sauced. The breakfast options were salmon or omelette and i got salmon. It was spongy and didn't look like salmon. It must have been mashed with something else and reformed into a roll form.

Pros: Everything

Pros: I liked the promptness and great service I would fly with them again :)

Pros: JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived.

Cons: I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off.

Pros: The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor.
Cons: Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight.

Pros: Boarding was easy and I liked the film selection.
Cons: I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane.

Pros: Good variety of entertainment options. Wifi reliable
Cons: Food options were horrible. Need to offer non seafood/pork option.

Pros: We bought the extra legroom. Worth it.

Pros: I liked the boarding, entertainment, and food.
Cons: I did not like the cramped legroom. The airline got greedy and crammed too many rows of seats in the plane, cramping the legroom for all the economy passengers. Legroom in economy was MUCH better on the Japan Airlines plane (also a 777) that I was on from Los Angeles to Japan. Legroom is always important, but especially so on long trans oceanic flights. I am inclined to avoid American Airlines in the future because of that.qa

Pros: Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew

Pros: Roomy legroom and proximity to the restroom
Cons: There is limited recline.

Pros: The staff was very nice and the movie selection in flight was among the best I've had on a plane.
Cons: Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda.

Pros: Japan Team excellent in customer service
Cons: AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor.

Pros: This airline is evil.

Pros: Arrived at destination safely.

Pros: The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great.
Cons: Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience.

Pros: I did not get to fly out. Still waiting for my refund.
Cons: I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund.

Pros: Crew was good. Relatively quick flight. Plane was not crowded, up to date plane.
Cons: Food was not very good.. but typical airline fare. Japanese airlines do better food.

Cons: Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time.


Pros: Crew was good but being 6’4 and 300 lbs set was very small
Cons: Leg room and seat room

Pros: Nothing except the movie selections and wine.
Cons: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.

Pros: Service, Hospitality, food, & comfort.
Cons: Need more Hindi movies selection.

Pros: I like that we left on time
Cons: Spending 2hrs to get out of customs, 20 min ride from to terminal 1 for transfer, another long line through security, missed the flight to msp with in 5min. I would avoid Chicago in the future.

Cons: Not a broken chair, brighter display screen

Cons: I flew the first leg of my trip with ANA and the next leg with United and I certainly noticed a difference in terms of customer service. They are less friendly and seemed to have spent more time with a couple of passengers who appeared they know personally than the rest of the passengers.

Cons: Plane was delayed for 5 hrs

Pros: Nothing
Cons: Everything

Pros: I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time.
Cons: I really really really very very hate United. everything about UA. worst service, worst cost, and everything.

Pros: The ladies who were a part of the crew on this fight were great. They showed class and quality service

Pros: Nothing
Cons: Everything

Cons: Food was not tasty at all

Pros: The plane was run by ANA. It was super clean, the food was good and the attendants were great
Cons: It was the best economy flight I have ever had. Super.

Pros: Staff was great and always helpful and efficient. Food was good on this flight. They made it seem like it was not as long as it was.

Cons: When purchase we were told that this flight was operated by ANA airline and we got an ANA flight number, but turns out that it was United Airline and the service was much worse than ANA airline.

Pros: Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again.

Pros: Punctual flight and not filled to last seat. Excellent amber beer.option, no extra charge for beer or wine. Crew members were friendly and eager to please. They were happy to supply extra snacks and coffee or water between regular service. Seat reservations were properly done (unlike a flight in June on Etihad).
Cons: In boarding, putting groups 3, 4, and 5 in the same line works poorly. Location of electric outlets needs better (i.e. some) documentation; had to ask crew. The heat fluctuated between too warm and too cold; had to put on and take off a fleece every 10-15 minutes. Chicken option for dinner rated spicy, so had to opt for pasta. No Asian options on flight from Japan; sad. So-so movie selection, controlling screen not very easy, screen often too dark. The list of movies in the United Magazine was incomplete and inaccurate. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification.

Pros: Crew very efficient and nice
Cons: Being it’s a flight from Japan a more Japanese meal would’ve been better

Pros: The flight got us back home alive.
Cons: mechanical delays in Tokyo with only fair communication especially after we were in the plane.

Pros: Flight was on time and the aircraft was clean. Movie selection was pretty well!
Cons: The United flight back did not have as comfortable seats in economy as the ANA economy seats going to Japan. I had an isle seat on both flights but found the ANA aircraft had much more comfortable seats.

Pros: Corteus smiling faces and on time

Pros: Nothing
Cons: Everything

Pros: Nothing.
Cons: Food sucks. Looks very cheap. Tasteless. Entertainment is so outdated. Cerws are so rude. I'm not flying with them ever.

Pros: The staff are really nice, they try to help to their best abilities.
Cons: The only thing was that there were many loud children, there's no helping that.

Pros: Nothing compared to the part condiucted by ANA.
Cons: Lacking in patience. Use of negative body language on passengers.

Cons: Terrible food on UA flight from Tokyo to Newark. Just terrible food. ANA had 100% better food.

Pros: The flight crew were much better than the one on the out-bound flight. Our steward was really good.
Cons: The Polaris class thing is not fully put together. The ANA cabin was more comfortable.

Cons: Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food.

Cons: The space in the seat, too narrow, difficult to to strenghten feet. Also the bathroom already smelly, I understand that but needs to have freshener.

Pros: Being Asian, I consider myself lucky that my United flight wasn't overbooked or else I might have been forcibly removed from my seat and dragged out of the aircraft like a sack of potatoes with a bloody nose, and then United CEO adding insult to injury by apologizing to all the passengers in the flight EXCEPT me. Outrageous. I have flown almost 2 million miles on United but this ugly inexcusable incident gives me serious doubts about this airline's true character.

Pros: Flight was on time and the flight attendants were friendly
Cons: Food was mediocre-especially the breakfast sandwich (it was cold mystery meat)

Pros: I asked if I could be moved out of a window seat into an aisle seat and they were able to do it immediately.
Cons: The headphones had to be inserted into my ears and that is uncomfortable for me. I would have preferred the type that have large speakers outside of the ears.

Pros: Cabin arrangement and chair configuration.
Cons: Although acceptable, service on United is nowhere near the quality of service on ANA.

Pros: Short direct flight

Pros: almost everything
Cons: the omlete was so nasty and the sausage thing tasted horrible

Pros: It got me back to the USA
Cons: Everything associated with United Airlines: bad food, wifi that didn't work, filthy restrooms, old plane, etc.

Pros: The crew to be more friendly. Crew were quite rude.
Cons: Crew

Pros: The crew was very professional and efficient
Cons: I'm 6'3 and economy is not made for someone like me. The aircraft as far as modernization is outdated, no screens on the back of the seats.

Pros: Seat space OK for economy class experienced crew
Cons: Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class

Pros: They had movies you could watch, for a price
Cons: I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers.

Pros: Entertainment had many options.
Cons: Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight.

Cons: After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight.

Pros: Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices.
Cons: I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats.

Pros: The flight took off on time and landed early. Well done in the flight deck!
Cons: The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United.

Pros: Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases.
Cons: The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights.

Pros: seats that were not full
Cons: wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie

Pros: The cabin crew was especially friendly and nice

Pros: As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome.
Cons: ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??

Pros: Nothing. Very unhappy

COVID-19 information

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