Pros: "The crew were good and very pleasant."
Cons: "The food was pretty gross. I don't know how you can pass that for food."
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Cons: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Pros: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Cons: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Pros: "Everything was on time, the food was great, and the service excellent."
Cons: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Cons: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Pros: "I could not book my seat ahead of time on the Korean air website"
Cons: "Middle seat stinks for a 15 hour flight"
Pros: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Cons: "Almost nothing"
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Cons: "Mid night snack can be improved, it’s too small a portion."
Pros: "ANA did great on everything I could expect from a flight."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "First time flying into Daytona and it was super easy."
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Try to get the seats right behind business class, more leg room at economy price.
Flight was in a United Airlines aircraft. Plane was on time, clean, boarding efficient, staff very helpful and cheerful. Lots of leg room. Short flight so no food or beverage was served.
Pros: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Cons: "We had a great experience. No issues."
Cons: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Pros: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Cons: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Pros: "The food and crew were great.."
Cons: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pros: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Cons: "Seats were not comfortable, even in Comfort + seating isle."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."