Pros: "The crew were good and very pleasant."
Cons: "The food was pretty gross. I don't know how you can pass that for food."
Pros: "Just normal..."
Cons: "Improve Leg room"
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "Crews are always super well trained."
Cons: "Between continental flight need more movies, in my perspective"
Pros: "The service is always way better than American flying"
Cons: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Pros: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Cons: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Pros: "Everything was on time, the food was great, and the service excellent."
Cons: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Cons: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Pros: "I could not book my seat ahead of time on the Korean air website"
Cons: "Middle seat stinks for a 15 hour flight"
Pros: "Staff was friendly"
Cons: "More food offerings like snacks and fresh fruit options"
Pros: "Very roomie and friendly service"
Cons: "Old aircraft, tiny seats"
Pros: "The service"
Cons: "The width of the seats"
Pros: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Cons: "Almost nothing"
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Pros: "Everything was great, i had a connection flight and i did not have to check in like other times."
Pros: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Cons: "Flight to BKK was on 747s my favorite plane."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Cons: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Pros: "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
Pros: "extra leg room was great"
Pros: "The staff are very friendly and helpful."
Pros: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Pros: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Pros: "Good service. All attendants and crews were nice and friendly."
Cons: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Pros: "Service was excellent, as always on KAL flights, top notch airline food."
Pros: "Everything was perfect perfect service excellent food the best I ever flown so far"
Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Cons: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Pros: "Cabin crew's service quality & attitude"
Cons: "delayed flight for 30 min due to the connection at the gate of ICN."
Pros: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Pros: "Service much better than any other carrier I have flown with.."
Cons: "Trying to sleep"
Pros: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Cons: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
Pros: "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
Cons: "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
Pros: "Love everything about the Korean Air."
Pros: "Excellent entertainment selections on the flight."
Pros: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Cons: "Didn't have a problem at all."
Pros: "The plane was not full and it was a quiet flight. Time past quickly."
Cons: "Seats were not that comfortable and the meals could use some improvement."
Pros: "Nice airport and huge"
Pros: "Nothing special to like but overall I don't have any complaint"
Cons: "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
Cons: "My infotainment system is not working so in my 13 hours of flight. I am sitting and sleeping. That's it."
Pros: "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
Cons: "From Seoul to Atlanta, it was weird that they woke everyone in business class up to serve a meal 5 hours before landing (6pm Seoul time, 4am Atlanta time.) The seats were outdated and are not comparable to other premium airlines."
Pros: "What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!"
Cons: "inflight wifi should be provided."
Pros: "Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF."
Cons: "Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent."
Pros: "The crew was kind"
Cons: "Leg room, food"
Cons: "Upgrade entertainment"
Pros: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Cons: "Entertainment and seats"
Cons: "Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information."
Pros: "Great seats"
Cons: "Worst airplane food EVER!"
Pros: "Crew were great. Flight was smooth. Great week."
Cons: "Vegetarian option."
Cons: "Make the movies free 7.99 is ridiculous Also no vegetarian meals is completely unacceptable!"
Pros: "Timely and inexpensive"
Pros: "The crew was great. Super apologetic for the terrible delay"
Cons: "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
Pros: "Crew. Space. Food."
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Cons: "Lost checked luggage; loud, drunk passengers yelling to each other (no crew intervention); constant bumping and jostling (made worse by rocking seats); beverage spilled on my head and down my back"
Pros: "Great intro to Hawaii for this first time visitor."
Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "Boarding was quick. Flight crew was efficient and courteous."
Cons: "Food was okay. Movie selection is the same round trip from from New York"
Pros: "Seats were comfortable"
Cons: "Every movie, game, or any entertainment to pass time was On a pay per view basis."
Pros: "Free movies"
Cons: "I didn’t have a seat when I got to the gate. I tried to do a web check in early but got an error sayin could not Confirm my seat. I got a window seat when I bought the tickets and for some reason those were lost and I got a middle seat. No explanation from the front desk nor the gate. Just told I have to wait until they call you. Again no explanation why our seats got moved. Loud noises the whole plane ride while fligh attendants works in galley. No way to sleep on the 7.5 hr flight."
Cons: "Baggage arrived swiftly! No hassle Excellent bag service"
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "On the flight to to Hawaii there were only Hawaiin movies available. Not a big deal and I still enjoyed watching LILO and Stitch."
Cons: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Pros: "Nice selection of movies, touchscreen and USB port were fairly new"
Pros: "liked that the flight was quick"
Pros: "everything was fine but flight on Thursday from Kona to Maui"
Cons: "Kayak info about our flight on Thursday 7/16 was incorrect. Flight departed at 12:10 not 12:45 almost missed flight. Still on vacation so don't know if flight info is correct on departure on 7/15"
Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "Clean interior and great service."
Cons: "I reserved seats at the time of ticket purchase. It did not show that seat choice when I checked in. I was sat away from my family for both flights. Only the kayak tickets did this."
Pros: "The complementary meal and alcoholic beverage."
Cons: "No way to charge my kindle, but that's a minor detail"
Pros: "The crew treats you well"
Cons: "Seats are cramped, food is pretty poor, and the old planes don't have the movie screens at every seat,and there is not much to watch. Sound system is also pretty poor"
Pros: "Hawaiian Airlines does a really good job in the very competitive market of the airline industry. In-flight entertainment and food is a huge bonus. My only suggestion would be to board from the back of the plane first. Both of our flights, other passengers had used our overhead space as we were the last boarding section."
Pros: "The staff was efficient and personable."
Pros: "An average flight, OK on the basics but not much else."
Cons: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Pros: "Hawaiian Airlines staff are very courteous and professional."
Cons: "The plane had mechanical issues which meant the flight was postponed till the next day. Therefore I missed my connecting flight to Dallas."
Cons: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."
Pros: "The flight attendants allowed me to sit up front so I could run off the plan and make my connecting flight. If I was not in an atheletic person, I would have missed my flight."
Cons: "The delay and having to run like I wa back in high school running the mile."
Pros: "Top notch! The best in air travel. I flew economy with free meal, drnks, blankets and pillows."
Pros: "Nothing - relieved to leave finally"
Cons: "Every employee who works in Maui"
Pros: "They actually had a complimentary meal"
Pros: "It was all great!"
Cons: "Nothing at all."
Pros: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Pros: "The crew was incredibly friendly and helpful."
Cons: "On flight entertainment seemed limited and expensive compared to other airlines I've been on recently."
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "nice crew and newer plane"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Nothing horrible service"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Good snack selection. Crew was personable."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Very slow plane turnover."
Cons: "Leg room was lacking."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Nice plane and super nice crew."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "No meal service in first class."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "The moviea"
Cons: "The time of night"
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
seats were better and entertainment was updated
Try to get the seats right behind business class, more leg room at economy price.
Flight was in a United Airlines aircraft. Plane was on time, clean, boarding efficient, staff very helpful and cheerful. Lots of leg room. Short flight so no food or beverage was served.
Pros: "Seat was not super comfortable."
Pros: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Cons: "We had a great experience. No issues."
Cons: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Pros: "Very professional crew"
Cons: "Entreteiment on bord"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Pros: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Cons: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Pros: "The food and crew were great.."
Cons: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pros: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Pros: "Crews are very friendly & nice service. Good and comfortable seat."
Cons: "It was freezing cold inside all the way to Atlanta."
Pros: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Cons: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."
Pros: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Pros: "Merci pour gentillesse"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "The crew was very friendly as always."
Cons: "I didn't like having to wait on the plane for 5 hours while the plane was being worked on while still on ground at Denver International airport. I really didn't like that once arriving in Frankfurt International airport and missing my connecting flight I was provided a voucher for food that was worth 10 euros which wasn't enough to get a meal only a snack. I read an article on the plane on how well Lufthansa Airlines is doing and how much money they made but yet they have been giving the same amount on vouchers for a very long time."
Pros: "Food is good, staff was attentive"
Cons: "Entertainment could have used some more recent options"
Cons: "Taking connecting flight is an ordeal. Flights leaving from Frankfurt to Pune had to be through an escalator and by bus to climbing airplane stairs. Very tedious and tiring. Also the seats in economy class in Private Air plane recline too much. It was hard to get out of seat if the front seat is recliner."
Pros: "The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty."
Cons: "Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?"
Pros: "Except the 3-4 hours gap of bringing water the flight was quite pleasant"
Cons: "Well-known German punctuality is a myth! We spent 1.5 hours on the plane waiting take off both ways!"
Cons: "I was removed from my connection flight without consent. No offer Nothing Just tagged not for boarding with a child. The ticketing person in Addis may have volunteered me"
Cons: "My bag no arrived"
Pros: "Entertainment system"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pros: "Flight Crew"
Cons: "Food was pretty bad."
Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"
Pros: "The check in staff and crew were very nice and helpful"
Cons: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Cons: "they were out of ginger ale again! every flight they just gave out the last ginger ale...so bring more of those tiny little cans!"
Cons: "Staff at the gate were rude"
Cons: "It wasn't Lufthansa"
Pros: "the two older female stewards spoke slow enough so I could understand. The customer service rep in the lobby was always friendly, knowlegeable and able to help me. For example, I did not know, when boarding, if we had to show our passports, but I asked him and we did not. I did not grasp the five levels of boarding he mentioned. I knew our group was not handicapped and we were economy, but I did not really know if we were group 4 or 5 to board."
Cons: "There was one female steward who made me take my carry on bag from the upper deck and store it below my seat so another lady's much, much larger bag would fit. Her bag was so large, I can't believe it met the standards. On the other hand, this procedure may be the way things work out,for the good of everyone, but it came as a surprise to me. To accomplish the task, she even asked another female to move her carry on from the rack above her to another several rows down. This lady's hair was too big for such a small plane. She talked way too fast in the first monologue. The plane seemed cheap and the sub airline had an air outlet that would not turn off and leaked with water mist. There was an air conditioner that also had a water vapor leak overhead, which my son said was a 'strip' which he could not control. We were seating in the back row. We noticed the plane was operated by Mesa airlines and the plane was assembled in Brazil, giving me a feeling of excessive cost cutting. Also, the pilot had an accent that sort of added to the 'Brazil' thing that he was not a native English speaker. However, he had a good landing at Atlanta near midnight. I did not feel I was on a real 'United' Airlines flight."
Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Pros: "The main vegetarian meal (hot dinner) was fine."
Cons: "The vegetarian snack was inedible. It was two stale pieces of bread with shredded carrots and cucumbers. Terrible!"
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Cons: "What was there to like?"
Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pros: "Check-in was easy, and boarding went quickly. I got the seat of my choice in Economy, and was very comfortable. Food coming from Germany was good, especially the breads! The crew was numerous and very attentive and pleasant. This was my first time flying Luftansa, and I would definitely fly with them again."
Cons: "The biggest complaint I have was that one of the restrooms in my section was out-of-order. That meant a lot of waiting, but everyone was understanding and good about taking turns. The movie selection could have used a bit more mystery type films, but that is my taste. I did watch a few movies I hadn't seen."
Pros: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Cons: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."
Pros: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Pros: "This flight was the smoothest flight I've have ever taken from anywhere in Europe to Atlanta. It felt as though we were floating on the beautiful cumulus clouds outside our windows. The flight was not full, so I had space to "stretch out" a bit making the whole flight time very comfortable."
Cons: "I didn't care for the bar-be-qued chicken at lunch nor the ham pizza before our landing. But that's personal taste and I don't consider the food on a flight nearly as important as comfort, timeliness and the efficiency of the crew in all operations."
Pros: "Everything was great. The boarding process was fast and efficient. The plane was clean and apparently fairly new. The flight attendants were friendly and Lufthansa has more of them than many other airlines which really helps service. Lunch meal was very good."
Cons: "Light snack before landing in Atlanta was not bad, but wasn't great either."
Cons: "The entertainment system didn't work correctly, only offered James Bond movies, not all the other movies and TV shows that other passengers had available. The flight attendant tried to fix but couldn't. It made a 10 hour flight feel a lot longer because of not having the entertainment options available. For as much as the flight cost, it was very disappointing to not have a properly functioning entertainment system to help pass the time on such a long flight"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Pros: "It was all good nice crew and smooth flight"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "Fast and much more efficient than the previous leg of our trip"
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"
Cons: "No entertainment and Wi-Fi was poor"
Cons: "The plane was small, it was not that comfortable"
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "The crew was very good"
Cons: "The food was not good on this flight."
Pros: "free movies"
Cons: "flight attendant was rude"
Cons: "The cramped space"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "I liked the promptness and great service I would fly with them again :)"
Cons: "I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off."
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Pros: "We bought the extra legroom. Worth it."
Pros: "This airline is evil."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "I did not get to fly out. Still waiting for my refund."
Cons: "I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Entertainment and crew"
Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Cons: "Can't complain. Pleased."
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."